The hotel is clean, and the rooms are very nice, but the guest services are lacking. The doorman told us the restaurant where we were dining was 1 mile away - it was 5 miles away. In the morning, we ordered a pot of coffee up to the room for $12, and they didn't tell us there was free coffee in the lobby. We left the room late morning and called the front desk and asked for our room to be cleaned. When we got back to the room at 3:30, the room had not been cleaned, and they apologized for "bad communication" - apparently the person we spoke to gave housekeeping the wrong room number. Upon our departure, we asked if we could leave our luggage in our room while we grabbed breakfast quickly in the restaurant, and we were told there were no late checkouts available, but we could leave our luggage with the bellman. I'm sure dining in your overpriced restaurant for 30 minutes is really going to screw up check-in on a sunday afternoon.
- Official Description (provided by the hotel):
- The wonderfully eclectic and luxurious Kimpton Marlowe Hotel is perfectly situated minutes from Harvard Square and the MIT campus in Cambridge. The waterfront location offers guestroom views of the park-lined Charles River and Boston skyline. This unique boutique hotel further sets itself apart with unsurpassed service, superb amenities and educational and cultural programs. It celebrates and reflects the vibrant sense of discovery that is quintessential Cambridge. Adjacent is the award-winning Bambara restaurant. ... more less
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- Also Known As:
- Hotel Marlowe Kimpton