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“GTOAA Pontiac Annual Convention”

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Crowne Plaza Springfield
Ranked #20 of 38 Hotels in Springfield
Reviewed 1 July 2017

I recently spent three night here during our convention and found the staff and hotel personnel to be very helpful. I had a double queen room, each bed had four pillows (always good to have an extra one), the sheets were crisp and clean. The bathroom is over-sized with a curved shower curtain for more room and a GREAT adjustable shower head.

They also had something I've never run into before, if you decide you do not need to have your room cleaned up you hand a special green card on the door and in return they slip a $5.00 voucher under the door good at the restaurant. This was just enough for a free coffee and danish, nice touch.

While for some reason my phone didn't work they took care of it quickly, they also run a free shuttle too and from the Springfield airport.

All in all, a nice stay.

Room Tip: It's a fourteen story building so sound issues are not a problem, Most of the convention folks i...
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  • Stayed: June 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank dennisdZ530PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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21 - 25 of 403 reviews

Reviewed 30 June 2017

Was here for 3 hr business mtg with a business partner. Waitress Jennifer was super patient and accommodating for our needs. Veggie burger was pretty average; biz partner had a salad that looked pretty good. Was nice and quiet for the most part.
Would return if I had another meeting in that area.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Service
Thank bso54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Crowne Plaza Springfield, responded to this reviewResponded 15 July 2017

Hi bso54,

Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate your experience at our restaurant during your 3 hour business meeting. I know we still have a lot of room for improvement so if you have any other comments or suggestions, feel free to let us know.

Again, thank you for the review and for dining with us. I hope that you would have a chance to experience not just our restaurant but our hotel as well in the future.

Regards,

Mike F.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2017

For this property just having a 14 million dollar renovation, they lacked in the cleanliness department! I can handle older, but not un clean. White bedspreads wouldn't have been my choice and ours had a dark stain on it that looked like blood. Called down to have them change it and they never came! Disappointing. Dark hair in the bathtub when we first arrived, orange mold in the corner of the tub and a drinking glass underneath the nightstand. I am a stickler for a room being clean! Also, couldn't keep enough towels in the pool area for the number of children in the pool. Otherwise a good night sleep on a comfy bed! Bathroom was large and had enough outlets! That' s huge also.

Room Tip: Room was spacious
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  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Nowaksj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Crowne Plaza Springfield, responded to this reviewResponded 23 July 2017

Hello Nowaksj,

Thank you for writing us a review. I'm glad to hear you had a restful sleep and and found our large bathrooms to your liking. I am sincerely sorry that the level of cleanliness, stained sheets, and lack of towels in the pool area has impacted your experience negatively. I will make sure these points are addressed with our housekeeping team to improve on guest satisfaction.

Again, thank you for staying with us. We hope you will consider choosing us again on your next visit in the area.

Regards,

Tracy V.
Case Manager
IHGService

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Reviewed 19 June 2017 via mobile

I enjoyed my stay until it came time to check out. I checked out and ask for an itemized receipt and was told that that I couldn't get one since I registered with a third party. The clerk was very condescending about it. I needed the receipt for tax purposes and see no reason for an attitude over a piece of paper. I sure didn't have any problems at Union Station in St. Louis the day before or anywhere else I've been.

Stayed: June 2017, travelled as a couple
Thank Bob J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Crowne Plaza Springfield, responded to this reviewResponded 14 July 2017

Dear Bob J,

We appreciate you for sharing your review about your recent stay.

We are very sorry that you did not experience an exemplary hotel stay because of the level of service your have received. I apologize for any inconvenience you might have experienced. I have sent you a private message to reaffirm my apologies.

I very much hope that you will grant us the opportunity to prove ourselves again.

Best Regards,

Ben W.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2017 via mobile

Check in was friendly and efficient. In the morning we went to breakfast and were promptly greeted by Doug. Once seated Mark took care of us. My wife's poached eggs were done perfectly and came quickly. Doug was quite busy but that did not keep him from attending to us in every way. The breakfast buffet was very good. The hotel is clean and orderly.

Stayed: June 2017, travelled on business
Thank RockeRoanoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Springfield

Address: 3000 S Dirksen Pkwy, Springfield, IL 62703-4504
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 38 Hotels in Springfield
Price Range: ₹ 6,206 - ₹ 8,803 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Springfield 3.5*
Number of rooms: 288
Official Description (provided by the hotel):
The Crowne Plaza Hotel - Springfield is beautifully decorated with a blend of classic and modern style. This guestroom is designed to meet the changing needs of today’s modern business and leisure traveler. Guests can get down to business or unwind in our appointed accommodations featuring 42” flat screen televisions with premium cable, refrigerators, and complimentary Wi-Fi. We are conveniently located directly off Interstate 55/72 and historic Route 66. The hotel is near the World Headquarters for Bunn-O-Matic Corporation, Illinois Department of Transportation, and the Illinois Secretary of State office complexes. The Crowne Plaza-Springfield is also just minutes away from Springfield's historic Abraham Lincoln sites, including the Abraham Lincoln Presidential Library and Museum. To take care of your professional needs, we have a complete Crowne meetings department that can handle meetings from 10 to 2000. Join the Crowne Plaza - Springfield for breakfast or lunch in our Long 9 Dining Room or relax with a cocktail in the Long 9 Bar and Grill. Try your luck at Regal Slots located inside the Long 9 Lounge! The Crowne Plaza - Springfield also is proud to offer Starbuck's Coffee in our Lobby Harvest Café. Playtime is covered by our 14th floor with an indoor pool, fitness center, whirlpool, sauna and sundeck. ... more   less 
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Also Known As:
Crowne Plaza Springfield Hotel Springfield
Springfield Crowne Plaza

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