So I stayed with my family a couple years ago, left a review and since then have only stayed here due to my work placing me here through prepaid expenses. Every time gets worse and anyone fooled by the renovations line from management is a fool. I cannot believe this hotel is still up and running. Very reminiscent of the song "Hotel California", not a lot of life in it like there used to be, the elevator inspection certificate date is 2015, side entrances claim visitors must come through front but you can just open the door. The lady at the front desk was very nice and helpful, but had a hard time helping me at times because the phone was always ringing.They should not be charging guests $50 for incidentals and then claiming to take it off after you check out. I am glad I stayed through employment without using my personal card. I entered my room expecting the hyped up renovations and nothing has changed besides a coat of paint covering the mold that was there a couple of years ago, a tv in my living area that didn't work, dirtier floors/bathroom and NO HEAT! I was absolutely miserable staying here and could not WAIT to get the heck out. I travel a lot for business, so I am a bit familiar with hotel hospitality and the norm. After a long week and this being my last hotel stay for the week, this was not the best way to end it at all. This place should be reported before it starts getting really hot again and there is no supplied A/C. The thermostat was running on auto and no matter if I had the settings up or down, the temperature did not change--that is until I turned the entire thing off and it became warmer since the constant blowing air was not coming out. The vents looked gross. I had a lovely view of the HVAC system that ironically was not working. It was raining all day and the rain made it into my room near the corner by the curtain as I went to move my curtains and noticed my footie and sock were soaking wet, along with a dirty, rusty corner hidden by the heavy curtain. I get cold easily so having no heat was no fun and very uncomfortable. I did not use the hot tub/swimming pool because of experiences during my previous stays/reading other reviews, it's just very questionable to me the cleanliness of this entire place, so I'd rather stay away. I did not use my shower or tub because there were pubic hairs everywhere. The pub was not open and the breakfast looked okay but I didn't have any. I was so ready to get out of here. It is too bad that this place is being used in this way because it had so much potential to be awesome. It needs way more than renovations. I would demolish and start all over again.
- Official Description (provided by the hotel):
- Welcome to the Aksarben Suites Omaha featuring all-suite rooms, with separate living and sleeping rooms, complimentary wireless internet and parking, a complimentary 5-mile radius shuttle, contemporary fitness center with indoor pool and whirlpool spa. We are located just minutes from Downtown Omaha, right off I-80/I-680, with convenient access to all of Omaha's top destinations such as; Aksarben Village, Stinson Park, Ralston Arena, Fun Plex, Westroads Mall, Regency Court, One Pacific Place, Village Pointe, Boystown, Nebraska Furniture Mart, Omaha Community Playhouse, University of Nebraska Omaha, College of St. Mary's, Bellevue University, Creighton University, TD Ameritrade Park, CenturyLink Center, Omaha's Children's Museum, Holland Performing Arts Center, Joslyn Art Museum, Durham Western Heritage Museum,Lauritzen Botanical Gardens, the Henry Doorly Zoo, and Omaha's Old Market district. We are also minutes from the nearby medical district: University of Nebraska Medical Center, Alegent Creighton University Medical Center, Bergan Mercy Medical Center, Children's Hospital, Methodist Hospital, Immanuel Hospital and the Lied Transplant Center. We look forward to having you as our guest so stop on in and we will have a world famous warm DoubleTree Cookie waiting for you! ... more less
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- Also Known As:
- Doubletree Suites By Hilton Omaha Hotel Omaha
- Doubletree Hotel Omaha
- Doubletree Omaha