All of the hotels in Anchorage were expensive. This one was a bit cheaper at $180 a night and a bit closer to REI where we wanted to shop before heading on to Seward. So we selected it since it was a fast easy trip from the airport, too.
It was my first stay as a platinum priority club rewards member. I asked about the complimentary upgrade upon arrival as is a benefit of my level. I was told I had a very nice room with 2 beds already. I didn't push it.
We settled in by unpacking our necessities for the night. I opened the window to see I had the worst view in the entire hotel - a view of someone's backyard shed. I did ask about my member level at the desk on the way out to the store. She said my reservation said I was club level - the lowest. Apparently she decided I was making it up when I told her my level and she didn't allow the upgrade. At this time she said she could move me to a better room on a higher floor. I declined since we were only staying one night and after the long flight from FL we just wanted to get our shopping over with, eat and go to bed.
I did see them handing out bottled water to others at check in later. I asked about that. The response was "oh, did we forget to give it to you? " And then they gave us some.
The breakfast was better than I remember from HI express in the past. There was a large selection of hot and cold foods. Some were even healthy choices. This and the clean room have kept me from giving a terrible rating which is deserved by the next complaint alone.
Upon checkout we were told we had a long distance phone charge. Really? Well we didn't even make a local call, much less a long distance call. We explained that we both have cell phones that work in Alaska on our full coverage AT&T plan. We were told the charge was removed and given a bill showing no phone charge.
A few days later the same $8+ charge appeared on our credit card statement on line. It took 4 calls to finally get through to the manager who said it would be removed right away. A week later it was still there. I called back 2 more times and was put off with statements that the manager was not there. I asked them to leave him a message, since I'd already left one, requesting the charge be immediately removed so I wouldn't need to call Holiday Inn corporate guest services. A few more days passed. We tried disputing the charge with the credit card company but because this hotel is on their "special" list of some sort for being trustworthy, it wasn't disputable on line.
I called corporate Holiday Inn. I told them the story about the overcharge. It was cleared within 24 hours after this. The local Anchorage Holiday Inn was supposed to call us either way within 48 hours according to Holiday Inn. That call of apology was never made. At least the charge was eventually removed but not without a lot of time and effort on our part. All for $8 and a few cents.
Even if all had gone well, I'd say this hotel is a bad value. $180 plus tax for a Holiday Inn Express? Next time I'll use priceline and take what I get at 4 stars in downtown at a better price. Or book the Sheraton direct for a few dollars more.
I'm usually so good at picking hotels. I messed up this time. Welcome to Platinum priority club level.
- Official Description (provided by the hotel):
- The Holiday Inn Express-Anchorage Airport is conveniently located just 1 mile from the Ted Steven s Anchorage International Airport and 10 minutes from Anchorage s historic downtown district, with all the major shopping and fine dinning restaurants. Take a ride on the Alaska Railroad, see the starting line of the world famous Iditarod trail, kids can play at the Imaginarium or H2Oais Indoor Water Park. Attend events at the Egan Center, the Sullivan Arena,the new Dena ina Civic & Convention Center or Anchorage s Performing Arts Center. Alyeska Ski Resort and the town of Girdwood are a short drive south on the New Seward Highway, along the Turnagain Arm where you can look out for wildlife such as moose, Dall sheep and the bald eagle. But if you don t see them on the road, you can visit the Alaska Zoo or Big Game Alaska Wildlife Center. Surrounding companies include, BP Exploration, Conoco Phillips, North Slope Telecom, Inc., and Arctic Slope Regional Corp. The Holiday Inn Express-Anchorage Airport has 129 smartly appointed guestrooms, with microwaves and refrigerators in all rooms, Free wireless Internet access throughout the hotel, 24 hour airport shuttle, and our Express Start Breakfast Bar featuring our world famous cinnamon rolls. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Anchorage Hotel Anchorage
- Anchorage Holiday Inn Express
- Holiday Inn Anchorage