I stayed here one night on March 31st 12' and checked out on April 1st 12'. At first glance it seems like a nice Hotel with a nice Lobby. We stayed here with it being so close to the Space Needle. Any how it all started with the check in. We went in to check in at 3pm and they were not ready to give us keys for another hour. Then when they gave us keys they DID NOT work. They said we will be right up with new keys, about 45 minutes later after we called them again, they brought some up and those keys didn't work either. Then about 10 minutes later they finally got us a set of keys that worked. The customer service was AWFUL. To make matters worse when we checked out the next day I accidentally left some souvenirs I had bought for my Husband and Daughter in one of the dresser drawers. I called that same night and talked with the lady at the front desk who assured me that no one had checked into the room we stayed in. So, one would think that they items were either still in the drawer or like the lady at the front desk said, they might be in the lost and found. She instructed me to call in the morning to talk with the head of Housekeeping, Mario. I called and left messages and had to call several times to track him down. When I finally got through, he said he must be having problems with his phone because he didn't get any of my messages. So, he says to me I will call you right back after I check the lost and found and check with my housekeepers. Never got a call back. I called again the following morning, he said he checked everything and didn't see it anywhere. I had to speak with the Customer Service Manager who was no help and miscommunication everything, at least he apologized and said he takes full responsibility for it. Then I spoke with the General Manager Brandy, who said she would go to the Space Needle and buy the items that were taken and I could pick them up there. I preferred to get them myself because I was afraid she wouldn't get exactly what I had bought. Sure enough, when I went to pick up the items, it was the wrong coffee beans and the wrong cup.....I wanted to cry! She had a nice gesture in buying an extra pound of coffee beans for all the hassle, but the whole point of this whole situation is the principle of it. I know that the housekeeper had to have either taken or thrown away my things. When I I was explaining to Brandy that she needs to keep a better eye on the housekeepers, she didn't want to hear what I had to say and wanted to just fix the problem by getting my items. They weren't even they right items. I will NEVER stay here again. After everything this is BY FAR THE WORST HOLIDAY INN I HAVE EVER STAYED AT!!! That is saying at lot because I love staying at Holiday Inns. ;( :( ;(
- Official Description (provided by the hotel):
- The Holiday Inn Seattle Center is conveniently located 4 blocks from the Seattle Center where you can visit our city's top attractions, including the Space Needle, Pacific Science Center, Experience Music Project, and Key Arena. Within a mile of the hotel, you are able to explore the historic Pike Place Market, Pioneer Square, Seattle Art Museum, and enjoy some of Seattle's great shopping centers, including Westlake Center, Nordstrom and Pacific Place. Our hotel is also a wonderful place to stay if you are planning on watching our Seattle Mariners, Seattle Sounders FC, or Seattle Seahawks. Within 2 miles of us are Safeco and CenturyLink Fields as well as the Seattle cruise terminals. Our central location also makes it very easy to venture out of the downtown area and explore the many quirky and distinctive districts which truly make Seattle unique, including Capitol Hill, Queen Anne, Ballard, and Fremont. We are also conveniently located if you are visiting Seattle Pacific University, Seattle University, Pacific Lutheran University, or the University of Washington. Our friendly and knowledgeable staff is here to ensure you have a relaxing and comfortable stay in the Emerald City and are happy to assist with directions, reservations and trip planning so you are able to make the most of your time in our city. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Ctrip TA, IHG and Expedia so you can book your Holiday Inn Seattle Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Seattle Hotel Seattle
- Seattle Holiday Inn