- nice and helpful staff (exempt Nikki)
- good value for money
- Nikki is very rude (before I met her colleagues I almost gave 1 star to this place)
- room 349 is terrible, very noisy (it's located next to the vending machines area)
- vending machines
My first impression about this place was terrible. Nikki, the front desk lady, wasn't greeting or even nice.
Our room was also very bad (349). It was located next to the vending machines area. We barely slept hearing the ice machine working all night.
These 2 details (Nikki and the room) ruined my first night here.
In the next morning we complained but Nikki wasn't apologizing.
After that I tried to print some documents and the printer wasn't working. I asked Nikki to check it and she replied me that she couldn't do that, I SHOULD SOLVE THE ISSUE. This woman is so unable to deal with customers that is impressive.
Our second night improved significantly my opinion about this hotel. And the other staff members also made me change my mind. Everyone is helpful and nice as is usual in Starwood's hotels.
I highly recommend this hotel but avoid the rooms next to the vending machines area and Nikki.More
- Free Wifi
- Breakfast included