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“I was hoping it would all be positive” 3 of 5 bubbles
Review of Silver Cloud Inn Seattle - Lake Union

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Silver Cloud Inn Seattle - Lake Union
Ranked #8 of 100 Hotels in Seattle
Certificate of Excellence
Portland, Oregon
Level Contributor
6 reviews
6 hotel reviews
“I was hoping it would all be positive”
3 of 5 bubbles Reviewed 8 July 2012

Let me say that first impressions were positive. I was able to get this hotel for one night thru Priceline. I guess when they saw that I booked thru Priceline that they would teach me a lesson: I got the room closest to the elevator, a disabled room so there was no tub but only a surface level shower with no soap or shampoo holder (so it sat on the tile floor) and unfortunately the shower had mildew and mold along the drain and disabled shower chair, and a noisy back street room. I called down to ask if they were booked and if that is why they put me in that specific room and the front desk said no but thought that was a good room... yah right. Anyways, I will not purposely try to book this room in the future. It's too bad that they treat their customers this way because of their hotel booking method... all customers should be given 110% in service but I guess that's not Silver Cloud Inn's policy.

  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank E A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Silver Cloud Inn Seattle - Lake Union, responded to this review, 12 July 2012
Thank you for your comments regarding your recent stay at our hotel. Please accept our apologies for the challenges you encountered. The hotel staff prides itself in providing clean and inviting accommodations along with courteous and professional service and we sincerely apologize we did not meet that goal during your visit. All guest reviews - positive or negative - provide an excellent training opportunity for our staff. Your comments are much appreciated and we hope to have an opportunity to serve you again.

Kind Regards,

Lauren Shelton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,274 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (350)
Date | Rating
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  • Chinese (Simplified) first
  • Czech first
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English first
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 8 July 2012 via mobile

I had occasion to stay at the Silver Cloud Lake Union while on a business trip to Seattle. I loved waking early and opening the curtains to a beautiful view of Lake Union. Staff were courteous and friendly. Location was ideal-- a quick 5-min drive to my meeting downtown. I'll definitely stay again if the opportunity presents itself.

  • Stayed November 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MLB053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abbotsford, Canada
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 7 July 2012

Took a chance on this property over the Canada Day long weekend. Booked it through Priceline back in April for a decent price (couldn't get anything downtown). Had no idea where this hotel actually was. It is in a quiet part of Seattle overlooking Lake Union. With the exception of the plethora of sea planes (starting at 8am Sat and 10am Sun) it is typically quiet. View was great. Wish the weather was better.

We received a 7th floor view room. Nice, but odd. The bathroom has no sink. The sink is in the entry way to the suite. Odd. I mean, I have seen rooms that have had sinks in that location before, but usually the suite has a sink in the bathroom as well.

Property is clean. Suites were clean. A/C was on when we got into the room, so it was comfortable.

Now, the definite pluses for this property are:
- Free shuttle to downtown areas (used it to go to SafeCo to see the Mariners play), drop off and pick up
- Free secured parking (left the window of the car down all night, and nothing was taken - lucky, huh?
- Free WiFi
- Free HOT breakfast (now, this is always subjective, but trust me, it's better than nothing)

Checked out the pool (24hr) - was over crowded with kids (there was a wedding in the hotel while we were there) - didn't check out the fitness area (also 24 hr).

All in all, we would stay at this property again, simply because it is out of the way, and the amenities it offers.

To put it into perspective, we have stayed at the Sheraton, Coast, Westin and Hilton hotels in Seattle - while they are more upscale with the service, they all nickel and dime you with the add-on' like parking, WiFi, food, etc.

Your call people.

Room Tip: Ask for a top floor king view. Also, sign up for the shuttle as soon as you check in, if you need to...
See more room tips
  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank freestylecruizer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
2 reviews
4 of 5 bubbles Reviewed 6 July 2012

My husband and I stayed at the Lake Union Silver Cloud over the fourth of July, had a great experience! Beautiful view, the staff was super friendly and helpful. Definitely coming back for New Year's eve!

  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 6 July 2012 via mobile

Overall it was fine. Our suite was clean enough but feels like the attention to detail is falling off at this hotel. One of the doors to look out to the lake was completely broken and "unopenable" the other was hard to open. The smoke detector was covered with a plastic shopping bag which took two phone calls to get it removed. No trays in breakfast area to take upstairs and when I asked it was just a flat no. The University site is always very clean and staff so responsive, thus my surprise at the Lk Union site. Will try again but won't be our first choice.

Helpful?
Thank Iris56
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Silver Cloud Inn Seattle - Lake Union

Property: Silver Cloud Inn Seattle - Lake Union
Address: 1150 Fairview Ave N, Seattle, WA 98109-4433
Phone Number:
Region: United States > Washington > Seattle
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Seattle
#11 Family Hotel in Seattle
#11 Romantic Hotel in Seattle
#17 Business Hotel in Seattle
Price range (per night): ₹ 11,641 - ₹ 22,758
Hotel Class:3 star — Silver Cloud Inn Seattle - Lake Union 3*
Number of rooms: 184
Official Description (provided by the hotel):
Located on the south end of scenic Lake Union, the Silver Cloud Hotel Seattle - Lake Union is two miles from downtown Seattle's finest shops and restaurants and just five miles from the University of Washington campus. The hotel is also located near Seattle Center and the Fred Hutchinson Cancer Research Center, and is only a 20 minute walk to the iconic Space Needle. Most of the guestrooms have spectacular waterfront views of Lake Union and Seattle. All rooms have 42" high definition flat screen TVs, complimentary high-speed wired and wireless Internet access, microwaves, refrigerators and laptop safes. A complimentary Silver Cloud breakfast is offered daily in addition to use of our brand new fitness center. The hotel features an indoor pool and spa and offers local area shuttle service. ... more   less 
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Also Known As:
Silver Cloud Inn - Lake Union Hotel Seattle
Silver Cloud Hotel Lake Union

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