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“NIce-ish, wouldn't return” 3 of 5 bubbles
Review of Hotel Sorrento

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Hotel Sorrento
Ranked #25 of 100 Hotels in Seattle
Certificate of Excellence
LosAngeles
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“NIce-ish, wouldn't return”
3 of 5 bubbles Reviewed 7 June 2012

Beautiful old hotel, close to hospital, close to city center, but somehow I just can't see returning. The room was comfortable, smallish, and the bed was extra comfie. The valets were super, fast, etc., although parking was ridiculous ($30+) At check in, there was a definite and direct upsell attempt (really -- at 11pm!) and from the limited hours of room service (the phone literally did not get answered at 10:01 a.m.) to the semi-surly attitude of the morning desk....it just does not seem that this hotel warrants the attitude that's presented. Pretty=yes, comfortable=yes, cordial=not so much, worth it=I think not, better values around.

  • Stayed June 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank ChristineLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RandallObrecht, General Manager at Hotel Sorrento, responded to this review, 8 June 2012
Dear Mrs. Purse,

I would like to thank you for taking the time to post a review from your recent visit and sincerely apologize for my staff's lack of hospitality. As you can see by the other reviews, we normally have very high standards and pride ourselves on our customer service. I am extremely disappointed that we did not exceed your expectations. I assure you that I am taking your comments very seriously and will be addressing these issues with all that are involved. I again, thank you for feedback and appreciate your comments.

Randall Obrecht
General Manager
Sorrento Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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832 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (192)
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Troy
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 June 2012

We had a fabulous stay (2 nights) at the Sorrento. The room was fantastic, service was great, staff was very friendly & helpful. The complimentary shuttle to various downtown locations was always available within 10 minutes.

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pkt61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, Minnesota
Level Contributor
657 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
4 of 5 bubbles Reviewed 30 May 2012

Booked online and believe me the website looks much better than the hotel actually is. The Sorrento staff went out of their way to provide excellent service, but we were somewhat disappointed with what the hotel had to offer. For one, as shown on the website, there is a rooftop bar/lounge with a great view. Not entirely true, this is only available to private parties and it can be rented for additional cost...not open to the general public or guests. The ground floor bar has outdoor seating next to the sidewalk but there are only three tables and not very scenic. There is only one very small elevator, so we often took the stairs rather than wait for the elevator when the hotel was busy. The lounge had live music on Saturday nite but seating is poor and where we sat (the only table available) we couldn't even see the singer. The hotel is on a steep hill so if you are walking it can be tiring to go anywhere. Hotel parking is very expensive and other options are very limited since this is a very busy medical district. The room we had was fairly quiet at night and our room was L-shaped. This hotel would be just average but I rated it a little higher for the historical aspect and the nice friendly staff.

Room Tip: If you don't like walking the stairs get a lower level room because you may need to use the stai...
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  • Stayed May 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank traveltheworld012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leesburg, Virginia
1 review
5 of 5 bubbles Reviewed 30 May 2012

We stayed for two nights in May 2012. I was thoroughly impressed with this hotel. The rooms were very nice and comfortable, the staff (from the front desk, concierge, waiters, etc) were all delightful to deal with. While it is not directly in the downtown area, the hotel will take you anywhere you want to go within 2 miles of the hotel (except the cruise ports). And the food was delicious, both in the restaurant and also when we ordered room service. I would definitely recommend it, and if I am ever back in Seattle I will definitely stay there again.

  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Janis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ventura, California
Level Contributor
183 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 bubbles Reviewed 23 May 2012

An excellent, old fashioned hotel. Super valets. We arrived on motorcycles and they walked us to and from the garage each time we needed the bikes and had the hotel's car available for us when we need that. Hats off to these guys.

The rest of the staff certainly was not far behind. We enjoyed the dark calm of the bar with its adjoining sitting room. It truly felt like we were in a fine hotel from decades past.

The rooms and bathrooms are immaculate with all modern amenities. The entire hotel is just calm and quiet. The property deserves its ratings and I highly recommend it.

  • Stayed May 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VenturaTraveler13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Sorrento

Property: Hotel Sorrento
Address: 900 Madison St, Seattle, WA 98104-1234
Phone Number:
Region: United States > Washington > Seattle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#15 Luxury Hotel in Seattle
#18 Business Hotel in Seattle
#23 Family Hotel in Seattle
#25 Romantic Hotel in Seattle
Price range (per night): ₹ 13,285 - ₹ 27,029
Hotel Class:4 star — Hotel Sorrento 4*
Number of rooms: 76
Official Description (provided by the hotel):
Situated on First Hill overlooking downtown Seattle the Sorrento Hotel infuses a classic old world style with modern conveniences. ... more   less 
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Also Known As:
Sorrento Hotel Seattle

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