We arrived at the hotel 13:15 - 45 minutes before a weeding we were invited to. The hotel was closed! Apparently it is always closed, as there was a sign in the window saying, we had arrived outside opening hours, without saying anything about when the hotel was open.
Instead there was a number we could call, but no one answered the phone. Luckily a guy standing in the street had a private mobile number to the hotel manager which he called. He could also tell us that the hotels restaurant was closed and the hotel near bankrupt.
When the hotel manager finally arrived we were very stressed, as we were in a hurry check in and go to the weeding. We complained about the hotel being closed and about the missing breakfast – which we had paid for - and we were worried it would be closed, when we came back to sleep.
The hotel manager didn’t apologies for anything and said they had nothing to do we hotels.com were we had booked and paid for the hotel including breakfast. We ended up saying didn’t want to stay there, to which the manager replied that they didn’t want us to stay either, but that they wouldn’t give us our money back.More
- Free Wifi
- Free Parking