We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful place to stay in Kona”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Ranked #4 of 14 Hotels in Kailua-Kona
Certificate of Excellence
Reviewed 29 March 2012

Recently renovated. Wonderful location right on the edge of town and adjacent to a beach

  • Stayed: February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jeff1718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (2,996)
There are newer reviews for Courtyard by Marriott King Kamehameha's Kona Beach Hotel
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,104 - 2,108 of 2,996 reviews

Reviewed 28 March 2012

If you want value and proximity to town and the Kona coast, rather than resort living, the redone King Kam is perfect: spacious, clean rooms, beach towels, well-stocked bathroom, free ice, refer, a VERY friendly and accommodating staff, private, calm sandy beach, museum-like lobbies with an interactive sightseeing monitor, plenty of parking ($10/day & worth it), attached convenience store, poolside bar and restaurant, and an easy walk to the south end of Kailua town and larger stores a block east. The front desk immediately offered us two better choices when we disliked being next to a noisy air intake & dumpster on the north side. Lagoon tower oceanfront rooms overlook the beach, King Kam's summer home, and the picturesque part of Kailua town ($197). Daughter's courtyard room was also pleasant, but avoid street-facing rooms. Lots of (laughing) kids in pool and spa morning to 10 pm, but the pool is big and there were chaises available most of the time. Music from the bars does float over on Saturday nights. (Early to rise, early to bed? Bring ear plugs.) Hotel coffee policy of 2 pkgs regardless of stay creates more bad will than money saved. Your housekeeper can exchange decaf pkg for reg coffee, but must charge $3 after these first two--gripe to the manager, not her, and buy additional packets at the ABC store downstairs. Only bummer--summer break, King Kam/St. Pat holiday, locals' discount, and lax security meant a full, rambunctious house and several disturbances of an otherwise tranquil setting, the worst being a woman screaming and cussing for hours into the phone while her two little kids cowered on the balcony. Although we reported this to security, the situation was unchanged when we returned two hours later. However, in our ten-year experience of this island, the vast majority of locals are extremely polite, friendly, hard-working, and helpful. Don't miss Place of Refuge, Huggo's on the Rocks for pupus, Mermaids and World Core in Kona Marketplace for cool beachwear, and lunch ($8) or early dinner (25+) at the new Allen's Table in Waimea, well worth the drive; we loved the fried green zebras appetizer and Sam's poached pear martini.

Room Tip: Lagoon Tower oceanfront top floor pool-side corner room (#622) had best view, along with two adjacen...
  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Pacific_Pam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, Executive Assistant at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this reviewResponded 5 April 2012

Aloha and thank you for posting a great review on your recent stay with us. We are glad to hear that you enjoyed our renovated hotel and all the amenities we offer and also our convenient location. Thank you for your kind words for our staff. I will make sure to share your compliments with our staff.

My sincere apologies for the noise that you experienced from neighboring guests during your stay. We hope this inconvenience has not caused you to lose faith in our services and hope you will continue to support Courtyard King Kamehameha's Kona Beach Hotel.

Many thanks again, and should you find yourself coming to Kona again, we would appreciate the opportunity to have you as our guest again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2012

This upper-end hotel is right downtown Kailua Kona, with a swimming pool and beach area right up against the waterfront and public pier. The room amenities are clean and well-furnished, although the rooms are not large. The hotel has a smoke-free policy, which we welcomed, but are not sure how well it is enforced. We had a regular room with king bed, mini-fridge and coffeemaker, no micro-wave. The bed was exceptionally comfortable, the most comfortable mattress we have slept on in sun destinations, or anywhere while traveling, (we take a 1½ inch mattress topper with us when we travel, but we didn’t use it here). There are some stores on the main level of the hotel, including an ABC store. The art display in the lobby portraying the history of Hawaii is exceptionally well done. A good place to stay, especially if you want to be close to the waterfront and downtown old Kona.

Room Tip: Rooms toward the west side avoid the traffic noise out front (east).
  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank prairiehawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, Executive Assistant at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this reviewResponded 4 April 2012

Thank you for taking time to review our hotel on Trip Advisor. We are pleased to hear that you enjoyed your stay with us. Also glad to hear that you were able to enjoy all the amenities of the property and the comfort of our rooms and don't forget our convenient location. Many thanks again for your feedback, and we hope to welcome you back one day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2012

After staying at the King Kamehamehs's Kona Beach Hotel, now owned by Marriott, I have to post a new review. I try very hard to stay away from doing negative reviews, but with such a large corporation like Marriott, I felt it was necessary.

The Hotel has lost most of the staff that used to work there that always made you feel like you are the most important person in the world. Yes, there are still a few left, who try so hard to accommodate the Guest’s needs, but they simply cannot do it all.

The Wait Staff in the Dining Room is just plain HORRIBLE, there is no other word to describe how inattentive and uncaring they are and for the price they are charging, you would EXPECT premium service. The only person who works at the restaurant that we encountered who seemed to care was the Gentleman Host (One of the Employees who have been there for years). The staff is great at clearing dishes from the table, but could care less if you need or want something. And do not waste your money on the Dinner Buffet. When they finished the remodel from the Tsunami and Marriott didn’t own the place it was GREAT, but now that Marriott took over the food (and the service) just plain suck!! Prime-rib tuff and crab rubbery, not a big choice and not worth the price.

The room was not clean. Not to the degree of it being uncomfortable, but enough to make you turn your head. The bathroom was full of water spots on the chrome and black marble counter top, giving the impression of it not being cleaned. One of the rooms we were in had something spattered on the counter, mirror, and wall... I would have thought this was just one instance, but we had to move rooms three times and each of the rooms had something ‘dirty’, in addition to the feeling the bathroom was just not clean. Another room had un-emptied trash in a can. Another room had a dirty bathroom floor. Most things were simply something that would have taken just the “extra effort”. For instance they did a huge remodel and the cloth chair in one room had 8 inch strings hanging off the seating area from the upholstery... How simple would it have been to get a pair of scissors or pull the threads? Just many ‘little” things, not enough to gross one out, but like I said things to turn your head. Please know that the room change the first time is because the Wi-Fi has a very low signal in areas of the hotel - if this is important to you check the wi-fi before unpacking.

Talk about Customer Service..... Half way through our vacation we went to bed one night and “someone” or “something” was banging on the wall. I called the front desk at midnight, 2am, 3:30am, 5am, and at 7am was absolutely was at my wits end. Each time I was told they would send someone from Security. Finally at 7am the person at the front desk reported that security had never gotten back to them, but assured me they had looked into it each time and that they will send someone again and provide a follow up call this time. Delirious from the banging and no sleep, they offered to send someone “again”. At 8:30, I had not heard from anyone and I was ready to start pounding my head into the wall. I called again and the front desk person explained there was a fan banging the wall in the room next to us and that it was drying the carpet where there had been a water problem and that there was nothing they could do about it. She offered to change our room. We packed EVERYTHING up and waited for someone to bring us the key to the new room. The Bell Man came with the new key, (Another long-time Employee with compassion and a brain) helped move us down the hall and I shared the story. After we got moved; he went to inspect the noise himself. He came back to report that it was simply a lampshade banking on the wall from the fan. OMG!!! Could the “others” who went in there, (if anyone did at all), not have figured that out or did they just not care??? We were given to free Breakfast buffet. We went down for the Breakfast buffet and it was just as bad, if not worse than the food and service at the dinner buffet. My son got sick from Breakfast ans we were both so tired we lost an entire day of our vacation, just simply from poor customer service.

The gals at the outside pool bar are all wonderful (old employees) and always very friendly and accommodating. Sit at the bar or hang around the pool it’s very relaxing, but if you expect to lounge by the pool, there are very minimal quantity of lounge chairs – be prepared if you want one..

Marriott needs to step up!!!. They took a quaint little local hotel that was comfortable and had decent food and employees who cared about guests; that I have always rated top of the line and have turned it into an ‘average” place, hardly to Marriott standards.

So, if I went to stay there again, I wouldn’t eat there- no matter how starving I was and I would stop at Wal-Mart and buy a bottle of cleaning stuff to spray things down in the room and definitely will not expect much customer service from employees except the old timers and it’s very easy to figure out which ones they are.

The Hotels up North are much more expensive, some pretentious, some have their benefits, but they just simply are nowhere near town, This is why I have stayed at the King Kam, but next year I will have to think seriously as to what I want to do...

In conclusion, I still gave it a half-way rating because aside from the Royal Kona, down the street, where the rooms have tile floors and remind you of buffet apartments, this is the only hotel on the water, right in the town of Kona, not run down and walking distance of so much.

Room Tip: All rooms are identical, except for their view - aside from the 'ocean front' at the end of...
  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank DenverDebbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, Executive Assistant at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this reviewResponded 5 April 2012

Thank you for taking the time to review our property on Trip Advisor. I would like to sincerely apologize for the situation you experienced while being a valued guest of our hotel. The staff and management are constantly striving to provide our guests with quality accommodations and service. It appears we may have fallen short of our normal goals and standards. I assure you your situation was an out of the norm experience during your stay.

Rest assured we are striving to make improvements in all areas of the resort. Our General Manager has addressed your concerns with the department heads for review and they will take corrective action to prevent future reoccurrences.

We do appreciate your comments as they help us to strive in creating a positive experience for our guests and I am grateful since your review has enabled me to eliminate an issue that will help us better serve our guests in the future.

We hope this inconvenience has not caused you to lose faith in our services and hope you will continue to support the Courtyard King Kamehameha’s Kona Beach Hotel.

Again, I sincerely apologize for the inconvenience, and I hope we will have the opportunity to better serve you on your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2012

My husband and I knew that we were going to be out and about most of our trip to the Big Island during Thanksgiving week, so we really didn't want to pay luxury resort prices. We found an amazing deal for this hotel and based on all of the reviews, we booked it. So glad we did! The room is plenty big enough to store everything, and the bed is super comfortable! The view from our room was just a parking lot, but we didn't pay extra for a nice view so we really didn't care. It was pretty neat seeing all of the paintings and artifacts they have on display throughout the bottom floor. The location in Kona is fantastic for walking around downtown, and you can quickly get to local restaurants and stores. Didn't try the pool, as we spent most of our time outside of the hotel, but it looked pretty decent as well.

The only thing that we didn't enjoy was the Thanksgiving buffet in the restaurant. We paid over $100 for two buffets and one round of beers, and it was really not very good at all.

  • Stayed: November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dolphin7410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, Executive Assistant at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this reviewResponded 4 April 2012

Thank you for choosing to stay with us on your recent trip to the Big Island. Glad to hear that our location was convenient and our rooms were comfortable and spacious for you.

Please accept our sincere apology for the disappointment with our Thanksgiving buffet. We do appreciate your feedback as it helps us to improve our service for all guests. I will share your feedback with the appropriate department to further review.

On behalf of the Management and staff we appreciate your business and we thank you for staying with us. We look forward to welcoming you back during your next visit to the Big Island.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Kailua-Kona
0.6 km away
Holiday Inn Express Hotel & Suites Kailua-Kona
43.6 km away
Hapuna Beach Prince Hotel
0.1 km away
Kona Seaside Hotel
Kona Seaside Hotel
#5 of 14 in Kailua-Kona
1,199 reviews
Show Prices
Show Prices
Show Prices
1.2 km away
Royal Kona Resort
Royal Kona Resort
#8 of 14 in Kailua-Kona
2,891 reviews
9.7 km away
Sheraton Kona Resort & Spa at Keauhou Bay
37.4 km away
Fairmont Orchid, Hawaii
Show Prices
Show Prices
Show Prices

Been to Courtyard by Marriott King Kamehameha's Kona Beach Hotel? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Courtyard by Marriott King Kamehameha's Kona Beach Hotel

Address: 75-5660 Palani Road, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Courtyard King Kamehameha's Kona Beach Hotel)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Kailua-Kona
#2 On the Beach Hotel in Kailua-Kona
#5 Romantic Hotel in Kailua-Kona
Price Range: ₹ 12,235 - ₹ 21,541 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard by Marriott King Kamehameha's Kona Beach Hotel 3.5*
Number of rooms: 452
Official Description (provided by the hotel):
Courtyard King Kamehameha's Kona Beach Hotel welcomes you to the Big Island of Hawaii for a memorable vacation. Located on the historical site where the famed Hawaiian King Kamehameha once lived, our beachfront hotel provides ocean views and direct access to Kailua Pier. We're also a short distance from downtown Kona, Kahaluu Beach Park, Kealakekua Bay, and Kailua Village. Following a day of Big Island sightseeing, settle into our Kona hotel rooms and suites with private lanais, 37" flat-screen TVs, and complimentary Wi-Fi. During your stay, you'll also enjoy our infinity pool, onsite gym and yoga studio, day spa, and white sand beach. Choose from 2 savory restaurants for a delicious meal, complemented with beautiful ocean views! Our hotel also features an Island Breeze Luau to show you even more of Hawaii's vibrant culture! The Courtyard King Kamehameha's Kona Beach Hotel is here to deliver your ultimate island adventure, where we offer resort amenities without the resort fees. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Booking.com, Expedia, Hotels.com and HotelQuickly so you can book your Courtyard by Marriott King Kamehameha's Kona Beach Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel King Kamehamehas Kona Beach
Hawaii King Kamehamehas Kona Beach Hotel
Courtyard By Marriott King Kamehameha's Kona Beach Hotel Hawaii/Kailua-Kona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing