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Reviewed 24 September 2017

waiting for an hour because no registration until designated time--"no sooner!" After registration, was notified for another $75 cleaning fee for only one night stay! We've already paid around $140 in advance, so total we need to pay more than $200 for on night! The Sheraton near around only cost $180 in total, which is much better than here. We were very angry and didn't even stay there. Will call my bank to dispute this charge! I'd like to give it 0 star!

Room Tip: don't choose this hotel!
  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Traveler403170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2017 via mobile

Personnel is so unprofessional--kept my family waiting in the car because no registration until designated time--"no sooner!"
After registration, was notified room was not and won't be ready for one hour--no refreshment center to wait at, no amenities for waiting customers! Not even One Star!

Stayed: September 2017, travelled with family
4  Thank Doreen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen H, General Manager at Kanaloa at Kona, responded to this reviewResponded 4 October 2017

Aloha,
Thank you for letting us know about your recent check-in experience. I apologize for the delay in checking-in this past Labor Day weekend. We did have the pool available for your use while waiting to check into your unit. Our goal is to meet or exceed the expectation of all guests throughout there stay.

Mahalo,
Stephen Hicks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2017 via mobile

Checked in late , 8.45 p.m so office closed . No big deal as notice on door by phone said call security. We did and they checked us in ( room 401 ) . Security guy very pleasant and helpful.

Condo very big with 2 terrace areas . Like , some reviews say , a little dated but we were happy after traveling 26 hours from London .

Went to formally check in and ask if we could. Heck out at 1.00pm instead of 11.00 - not unreasonable I thought . Room was booked so wouldn't extend . Fair enough I suppose.

What ISN'T fair enough was the bill !!!
. We Prepaid $107 - great rate we thought . However , the reception staff asked me to sign the bill which read $247 !!!!!!!

This was service charge plus $100 cleaning charge . We had the room for 14 hours for goodness sake and 8 of those we were sleeping .

Used shower and wc . What justification is there for a charge like that ? Still in room so maybe they'll lower the charge . Not holding out much hope

Would I come back ? Yes but only if those outrageous charges are changed . Nearly 150% more than we had expected to pay

They have just charged us the full amount without anyone signing for it - not the end of this !!

Stayed: August 2017, travelled as a couple
2  Thank markoBRISTOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2017

Unit 2001 is an oceanfront 2 bedroom 2 bath condo. The reservation experience with Castle Resorts was positive, and the on-site manager Katarina was helpful. My impression is that it's more challenging to find nicer condos in the Kona area, yet the trade-off is the lower prices. This complex is in the leafy neighborhood of Keauhou, a short drive from touristy Kailua-Kona.

Pros: Location was truly oceanfront. Each evening we enjoyed watching the boats pull into the bay by the Sheraton after sunset for the Manta Ray snorkel/dive trips. The lanai was also great for watching the moon set early each morning. There's a walking trail between the condos and the ocean, along the lava coast. Bed & pillows were very comfortable. A/C worked great. Unit has a stacked washer/dryer which was useful. There's a nice shopping center just up the hill with multiple restaurants and a good KTA grocery store. We really enjoyed dinner and music at Sam Choy's Kai Lanai on our first night when we were exhausted from travel. We picked the Keauhou location to be a 5-minute drive to the Sea Quest snorkel tour. That worked out great.

Cons: Complex is dated and this unit could really use a remodel. Poor quality TV in the living room, no TV in bedrooms. Kitchen not very well stocked. Bathrooms quite vintage and rather dark. Older furniture. I prefer hard surface flooring in Hawaii, but this unit has carpet (yuck). Room photos online are obviously pretty old.

We booked the room last minute knowing it wasn't going to be luxurious, so we made the most of our stay because we wanted to start our Big Island trip in the Kona area. Given the price, the "classic" nature of the unit didn't really take away from our enjoyment. But I probably would not stay at Kanaloa again unless I knew the unit was recently renovated.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank studying4vacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017

The condo was beautiful. We booked through Outrigger. You can also book through Castle. The Outrigger check-in is up the hill in the mall complex. The Castle check-in is in the condo complex.

The Good: The condo was beautiful and spacious. Our condo had ocean views - which were a treat. We enjoyed eating dinner on the lanai. There were 2 downstairs bedrooms and an upstairs loft with a full-size bed. All beds were comfortable. Pillows were adequate. The kitchen was well-equipped. Ours had 3 bathrooms -- all of them were beautiful. The condo is close to a grocery store and small mall complex. Check in and check out were easy. The personnel we dealt with were wonderful to work with. There are 3 pools on property. One is ocean front. My kids enjoyed the pools. There was laundry equipment in the condo - which was handy. The condo was extremely clean - which we appreciated!

To Note: Our condo did not have air conditioning and the first 2 days, the condo was sweltering I understand that August is very hot... and maybe it is not needed all the time. But if you are considering a condo in August, you should note this if the heat bothers you. There were a number of fans in the condo. Also there were some maintenance things -- such as trim missing in one spot, toilet that ran, etc... but those didn't bother us excessively. Last to note - if stairs bother you, make sure to ask about stairs. Our condo had a flight of stairs before you reached the main level. This was not at all a problem for us, but we've traveled with my parents, and it would have been a problem for them.

Overall, the condo was beautiful. We appreciated the ocean views and the space.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank MomDadand3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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