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All reviewsbeach barbeautiful bayhalf boardindoor pooldirty dishessandy beachmain restaurantvery nice placefree wifiplenty of sunbedsstunning locationnational parkbars and restaurantsbreakfast buffetice creamlukatrees
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Reviewed 28 August 2017 via mobile

So we'll start with the good.

The bay is gorgeous.

Ok that's the good now the not so.

The website says beach or pine forest views - we got the back of apartment in front of us which did have beach view!

The website says tennis courts - no, unplayable and dangerous clay surface with lines a serious trip hazard, baselines so worn to be laughable and loan equipment a joke.

The website says mini golf - er no equipment available and staff saying no idea when will be!? There's a decathlon locally so how much would it take to go buy 6 putters? The mini golf had clearly been unused for months and months

The website says table tennis - mmmm yeah well only two of four at all playable and location did not allow for anyone to join you to sit and watch

The website says shop on site - there isn't!

The website says kayaks available - I counted three total of which two were taking on water and trying to get one for your kids impossible as everyone else also trying

The website says gym - ok so small weight gym ok but cardio rubbish with just two cycles and one running machine despite room for cross machines and rowers to make it worthy on 4star rating

As for the apartment...
Not enough glasses for us and no wine glasses at all
Only four seats on balcony but sleeps 6?
Damp on almost all walls
Washing machine but no iron and no chance to borrow one! And for god sake what does it take to put a door up to hide it away?
Bins outside our door constantly overflowing
Ridiculous bright blue led lights on all switches - cos I'd never think to feel the wall next to a door to find one at night
Ants in cutlery draw all week and despite asking every day no attempt by staff to sort

Added to above they have a chronic wasp issue which made every meal a comedy of arm waving and cursing

They did give us free breakfast cos of oversold views from balcony but wasn't anything to shout about - if I had paid I'd be seriously miffed

Overall save your money and go elsewhere which doesn't mislead on the website and delivers what it says

Stayed: August 2017, travelled with family
Thank Miles T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrvenaLuka, General Manager at Crvena Luka Hotel & Resort, responded to this reviewResponded 29 November 2017

Dear Miles,
first of all i would like to say that i am sorry for your disappointment.

We are taking your comments as a suggestions for improvements on which we are constantly working hard and which we believe would be resolved by next year.

We also hope that we will be given another chance by your family to present our progress and improvements.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2017 via mobile

Nature: 9/10
Food: 2-3/10 with the exception of the pizzeria where the pizza is 9/10
Room: very basic 5/10 but clean. Poor soundproofing.
Staff: waiters average, hotel staff and child entertainers are good.

It was my second time here; the food was definitely much better in 2015 (half-board).

It seemed this year that more outsiders (non-resort guests) were allowed to enter the beach = bigger crowd.

All-in-all we enjoyed our stay here and didn't regret going back. But the deteriorating food level, more people on the beach means that I will probably not risk going back next year and pay the premium for crvena luka unless these things improve.

Stayed: August 2017
Thank gbodis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2017

The resort ist huge. We were in Hotel Kana, that is part of this resort. The room was big and very comfortable, we liked especially the bathroom. From the balcony we could hardly see the sea, but it was OK. It looks like it was bought by a french company called "Pierre et vacances", It's very clean and professional. The breakfast menu is not excellent, but very good. It's a stone beach and unfortunatly they have to few seats for all the guests. The restaurants of the resort are very expensive, but the offer good food. I recommend the "il moro" if you are ready to spend a lot of money and to eat very good. In the night it's quite and there's a very romantic ambiente. The personal is friendly and helpful, but what was strange for croatian speaking visitors, is that the cleaning staff talks to guests with "ti" and not with "vi", what I would expect as somebody who doesnt know them. Especially because it's a 4-Star hotel and not very cheap.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2017 via mobile

This place is stunning...the beautiful sea bay with sandy beach, all in pine wood, beach in the shadow perfect for small kids, sunbeds on the disposal, even though people coming in the morning and "reserving" with towels at this time of the season it was enough space... Everything is being taken care of, the lawn is constantly being mawn, there is no garbage anywhere, cleaning ladies doing good job with cleaning the rooms, all perfect.
Hotel room is nice and clean, great isoltion so you don't here neighbours.
And, it is so quiet and peaceful that you can really sit and relax. The locals were not entering while we were there, only guests from the resort so it looks even a bit empty which is extra great.
The only BIG thing that they have to change quickly is the staff in the restaurant. That seems like kids on practice from school that are playing, not at all on the level of the 4* resort! Completely not organized, young guys walking around like they don't know even what to do, with empty tray while tables full of dirty dishes, they do not take from your table when you finish nor they clean fast enough from previous guests so so you have to ask for new fork and knife and then wait. Most of the staff just wondering around, like they had a sleapless night, not even taking care of how they are dressed (shirts hanging out, pants like they are hiphopers...).
We have a small baby, nobody asked any day do we need a chair for him, we had to either chase the stuff to bring it or bring it on our own. There were 3 chairs, 2 of them with broken tray, all dirty from previous baby eating so I had to clean it every time before using.
Regarding food it is okeish, but not filled in fast enough. Like they are supprised that food is being eaten and then they start to work on refills.

Stayed: July 2017, travelled with family
1  Thank KIKI9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2017 via mobile

We have visited the resort beach several times during our stay in Biograd. The bay is lovely, with almost carribean like sea,very comfy water access, nice swimming pool and leisure possibilities. I must however say, I was very dissapointed by a rather slow service in the beach bar and bistro. It wasn 't any extremely busy and however we always needed to remind the waiter to notice us and EVERY time we waited for more than an hour from our order for simple meals such as pasta or burgers. They even managed to mess up our order once, so after an hour wait, half of the kids did not get their food...
I must say the place is really one of the nicest I have seen in Croatia, and I hope they can improve their hospitality services as it is the only reproach we had.

Stayed: July 2017, travelled with family
Thank Jarka O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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