Everything in hotel is good except the welcome that we had when we checked in. I made my reservation through booking.com and I booked the comfort room which is bigger than normal room and I paid more for that, in my reservation it clearly mentioned double bed with sofa bed that accommodate up to 2 children. When I checked in the receptionist told me that I cannot accommodate my daughter in the room, it shall and they have to change my room and charge me 30 € for two nights for my daughter, I was pissed off and I accepted to avoid arguments, after we checked in I went down again to ask for other details and I met the owner of the hotel "Yohan" which i tried to explain to him my situation and he was rude with me, when I approached him with "my friend" which is a normal expression that some people use, he said i am not your friend and this is the room we have and he cannot do anything and he ended up the discussion, gain I did not want to spoil my family's time with any argument. I decided to call booking.com and they were very helpful and took my side and decided to refund me the extra money that I paid for my daughter.
Hotel is near cable car, clean and neat, rooms are also clean, shower in room is nice, breakfast was good and you can take some for lunch. Zell am see card they provide - which I had to ask for it since it's included in my reservation - is really a good saver for cable cars and other activities in town. We did not get our welcome drink as mentioned in our reservation.
All in all it's a very good hotel, but Mr. Yohan has to be more welcoming and know how to deal with his guests.
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- Also Known As:
- Schwebebahn Hotel Zell Am See