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All reviews rooftop bar the bus new years gala dinner every night zell am ski holiday road noise suite room close to shops ski lift course dinner gin bar just returned from a week bars and restaurants without exception central location decent size
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Reviewed 16 June 2017

Close to bus station and 10 minutes walk to train station.
Staff friendly and helpful, food excellent although some dishes are very salty.

Beware if you book a room with a balcony you cannot use the balcony as the room is on the front of the hotel and faces a very busy road 24/7 so will not get much sleep

Room Tip: beware which room you book
  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Allison D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2017 via mobile

We stayed here over New Year 2017 as a family of 6. New Years Gala dinner was wonderful (slightly too "gourmet" for the kids!!) and the fireworks display from the rooftop was quite spectacular.

The Heitzmann Hotel team are extremely friendly and helpful, we will definitely return, thank you for a great holiday.

Stayed: January 2017, travelled with family
Thank sanmarie99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2017

Paid a bit extra on Crystalski than I would normally for this 4 star hotel, as the sound of the hotel sauna and rooftop bar sounded like the makings of a good holiday.

Unfortunately, we feel it did not add anything to our holiday. The rooftop bar is only manned on a Wednesday, and every other day the rooftop area is not even setup, with heaters lying on the ground.

There was dampness in our room at the start, which was not entirely pleasing, but we accepted it. What really rankled was when we came home to get showered and there the room was open, with plastic coverings over our stuff and the damp was being repaired with aerosols, so our evening was interrupted as we waited for our room to free up. Rudi did not seem to see a problem with this crappy interruption, and instead lectured on how important it was for them to repair the damp (on our time).

Most of the "4 star" pictures are from the TwoTimez hotel next door, and as a result the Hotel Heitzmann is the budget equivalent, and certainly not deserving of a 4 star status.

It must be said, the general staff are most professional and very helpful, and we enjoyed Zell as a resort overall but I would not return to the Heitzmann.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Transalp97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2017 via mobile

I was needing to stay a week in Zell am See in March to do some skiing. I booked the Heitzmann through Iglu. This teaches me to do more research. The booking experience was not great and as a result I ended up at the Heitzmann
It is advertised as 4 star. Checking on the EU site I do not think it meets the criteria. I think 3 or even 2 star meet the criteria.
The staff are friendly and do what they can. The hotel is minimalist in all aspects. There are no carpets just some rugs. Very little by way of pictures. The bar opens occasionally. There is little car parking. The garage is some way from hotel and has very limited capacity. It also costs £9 per night. There are no net curtains in rooms that are overlooked. The hotel is on the main road and as a result rather noisy. It is also rather warm so you need to open a window, particular at night.
The food is good but apart from the breakfast staff the waiters do not dress for their tasks but are dressed in street clothes.
The hotel is kept clean. The ski room is rather small and oppressively hot. The hotel is about 200 m from main ski lift and about 100 from ski bus stop.
The resort of Zell am See is delightful. I recommend the resort for both Summer and Winter.
If you want a good basic hotel then the Heitzmann is for you.

Stayed: March 2017, travelled solo
2  Thank peter l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2017

Initially were booked on a room at the 2nd floor and like many other reviewers the hotel room was way below average and definitely not a 4 star. For a small fee we upgraded to one of the suites which were available and the room was indeed simply fantastic.
Another positive for us was the quality of the food especially dinner, which on all occasions was high quality. In addition location of this hotel, in our opinion is ideal as it is close to both nightlife area and the bus stop/gondola for your skiing in the morning.
With the exception of a really pleasant waiter who provided us with very useful information, other members of staff (especially breakfast lady on the stove) could benefit of smiling once in a while and being a bit more welcoming.
Probably would return but only for a suite room, not any other rooms.
P.S. as the Heitzmann and Two Timez belong to the same owner some get confused. The Heitzmann rooms are the ones which are outdated, Two Timez is a brand new hotel.

Room Tip: 4th Floor rooms ONLY
  • Stayed: March 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Chilly_AK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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