We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice, but not worth the money” 3 of 5 bubbles
Review of Hilton New Orleans Riverside

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hilton New Orleans Riverside
Ranked #77 of 162 Hotels in New Orleans
GreenLeadersGold level
Tennessee
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice, but not worth the money”
3 of 5 bubbles Reviewed 4 March 2012

Pro's: Great location; comfortable rooms; ample convention/event space; adjacent to Riverwalk Mall, casino, and convention center. Not in the French Quarter, but close enough.
Con's: So-so service; almost $50 per day to park; $250+ per night; outrageous food and bar prices ($7 for a bud light at the bar, and $100 for breakfast for four); no free internet service.
If you want to be close the FQ, Casino, Aquarium, and Convention Center, shop around. There ARE other options that are very close by that will not cost you an arm and a leg. This property leads one to believe that they are the ONLY hotel suited to conventioneers, and this is simply not true.
Oh, and I almost forgot... the walls are rather thin and don't seem to have much sound insulation. I could easily hear the couple next to me; their "session" was not really that loud, but it souned as though the pass-through door was open. Fortunately for me - and perhaps not so for one of them - it was a rather brief event and I never really lost much sleep. Kind of like being back in the frat house in school, no?

Room Tip: If you want a river view, stay above the sixth or seventh floor so that the trolley does not bother...
See more room tips
  • Stayed March 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 1SouthernBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, 5 March 2012
Thank you for choosing the Hilton New Orleans Riverside as your New Orleans destination. Our apologies for the challenges that you encountered and any misinformation we may have conveyed to you. Unfortunately I do not have any specifics on your reservation however it sounds as though you were here for a conference. Our fees for ancillary services are comparable to other convention proeprties both locally and nationally. Our team does bi annual surveys both locally and nationally to ensure that we are extending fair market prices for our products and services. I am happy to report that later this summer we will have our rooms renovation project completed in our main tower and between room noise is a priority. As with other convention hotels we do offer complimentary HSIA is our public space and Coffee Shop areas. We certainly enjoyed having you here and look forward to seeing you again whenever your travels bring you back to New Orleans.

Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

5,106 reviews from our community

Traveller rating
    1,831
    1,817
    913
    355
    190
See reviews for
765
1,114
174
2,253
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,221)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Greater Cincinnati
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 2 March 2012

Nice hotel but not outstanding. Seemed to need a bit more attention to detail. Did not impress me or disappoint. Just an OK stay but considering the price, I expected more. The train was extremely annoying!

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank HP4L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, 5 March 2012
Our apologies for the train noise. I will certainly share your comments with the Public Belt Railroad. Sometimes their train engineers are too aggressive with sounding their alert whistles. The Railroad Yard Master is very receptive to this feedback when it occurs and is cooperative with the business along the riverfront Hopefully you will be able to come back later this year. We will complete our rooms renovation project later this summer and we look forward to having you back to enjoy the new product that we will be offering our guests.

Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valdosta, Georgia
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 2 March 2012

Stayed at the Hilron Riverside for a convention and found the Following

Front Desk and Bar Service was exceptional.

Room Price Way too High. Bar Prices are you kidding me!!!!!!!

Houskeeping Needs work. Bed wasn't Made properly Mattress was not aligned with the box spring for the entire 3 days I was there.

Bath Rooms Extremely small,

Living area Small as compared to lower priced hotels.

Parlikg, Way overpriced at 34.00 per day

Internet 14.95 per day per device. So for the three days I was there I paid more for wireless than I do at home for a month.

Noticed I was double charged for parking when filling out my expense report, Called hotel and they credited my credit card for the discrepancy.

Roomservice trays in the hall for over 12 hrs.

I would stay elsewhere if I had to go to NO again

  • Stayed February 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank RickOelkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, 3 March 2012
Thank you for choosing the Hilton New Orleans Riverside as your New Orleans destination. Our sincere apologies for the challenges you encountered and any miscommunication. Our rates for ancillary services are competitive with other convention properties in our competitor set both locally and nationally. Our team does a bi annual surveys both locally and nationally to ensure that our guests pay fair market price for these services. Room rates for conferences are determined and agreeded upon by both the hotel and the conference coordinator at the time the contracts are signed. We certainly enjoyed having you here and look forward to seeing you again whenever your travles bring you back to New Orleans. Our Reservations and Concierge teams will be happy to assist you in planning your next stay.

Executive Office
Hilton New Orleans Riverisde
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
104 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 1 March 2012

The Hilton New Orleans is a nice property but, under normal circumstances, it's really not extraordinary for this category hotel. However, Mardi Gras in New Orleans would not be considered normal circumstances.

When we checked in there was some confusion about a room upgrade booked using Hilton points but once that was straightened out (by check-in time) the service was extraordinary. Because of the confusion the hotel provided the upgraded superior room but reimbursed the points used for the upgrade, comped our parking and comped breakfast each day of our stay. Neither housekeeping nor room service seemed to be negatively impacted by the demands of a capacity crowd and the on site restaurants never switched to Mardi Gras menu (many of the hotels are known to limit restaurant choices during Mardi Gras). The hotel bar did switch to using plastic cups from the Friday before Mardi Gras on but if you are like me and prefer not drinking wine and champagne out of plastic the bar at Drago's continued to use traditional stem ware.

Many hotels on or near the parade routes understandably require guests to wear plastic identification bracelets to enter the property, even when wearing evening gowns; fortunately the Hilton is not one of those hotels. Plus they understand the needs of guests who participate in the parades (assisting with everything from loading and unloading heavy bags of beads into/out of vehicles to zipping evening gowns for parties and balls). There's also an on site beauty salon that does both hair and makeup for special events and the Riverwalk shopping mall can be accessed without going outside.

I've stayed in several hotels on or near the New Orleans parade routes but this is one of the two that have been known to repeatedly book.

Room Tip: Superior rooms are significantly larger than the standard rooms but they have atrium views, not rive...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank clamrj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, 3 March 2012
Thank you for the nice review and we certainly enjoyed having you here. Our apologies for the check in issues and we are happy to hear that our team was able to make your stay a pleasureable one. We look forward to seeing you again for Mardi Gras 2013.

Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
65 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 29 February 2012

Located just across the street from the Harrah's Casino, the Hilton New Orleans Riverside was a very nice hotel. Our room was clean and comfortable. We were able to indicate ahead (using their website) that we needed extra pillows, and even with our early check-in ... they were there. Its very accessible to the trolley which is right outside, and ladies -- the Riverside Mall is just next store! Matter of fact during hours of operation for the mall, you don't even have to go outside.

I was alittle concerned with our room overlooking the railroad and trolley tracks, but we weren't disturbed by noise or anything.

Even though the hotel is closest to Fulton Street and other nice restaurants, the French Quarters is within walking distance.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lisadd_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, 3 March 2012
Thank you for the very nice review. We enjoyed having you here and happy to hear that our team was able to make your stay a pleasureable one. New Orleans is a fun destination all year around so when you are ready for some well deserved R&R later this year, give us a call and our team will be happy to assist you in customizing your next visit.

Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New Orleans hotels
Central Business District
Omni Riverfront Hotel
Omni Riverfront Hotel
#32 of 162 in New Orleans
4.5 of 5 bubbles 729 reviews
Central Business District
The Westin New Orleans Canal Place
Central Business District
Loews New Orleans Hotel
Loews New Orleans Hotel
#14 of 162 in New Orleans
4.5 of 5 bubbles 2,247 reviews
Show Prices
Show Prices
Show Prices
Central Business District
InterContinental New Orleans
InterContinental New Orleans
#10 of 162 in New Orleans
4.5 of 5 bubbles 1,207 reviews
Central Business District
Le Meridien New Orleans
Le Meridien New Orleans
#78 of 162 in New Orleans
4.0 of 5 bubbles 686 reviews
Central Business District
Renaissance New Orleans Arts Warehouse District Hotel
Show Prices
Show Prices
Show Prices

Been to Hilton New Orleans Riverside? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Hilton New Orleans Riverside

Property: Hilton New Orleans Riverside
Address: 2 Poydras St, New Orleans, LA 70130-1656
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in New Orleans
#6 Spa Hotel in New Orleans
#23 Luxury Hotel in New Orleans
#41 Business Hotel in New Orleans
#43 Family Hotel in New Orleans
#53 Romantic Hotel in New Orleans
Price range (per night): ₹ 12,369 - ₹ 31,610
Hotel Class:4 star — Hilton New Orleans Riverside 4*
Number of rooms: 1600
Official Description (provided by the hotel):
Visiting the Hilton New Orleans Hotel Riverside will not only bring back fond memories, but can open up new areas to explore in New Orleans, Louisiana. Enjoy the 90,000 sq. ft. Health Club by Hilton featuring tennis, racquetball, full weight training circuit, the Precor® cardio theater and more. Stimulate your palate within Drago's Seafood Restaurant, a New Orleans dining institution. Upgrade your accommodations to our exclusive Executive Level. Try your hand at Harrah's Casino or take in a round of golf at TPC Louisiana. New Orleans is still one of the world's most unique destinations and is at your doorstep when staying at the Hilton Riverside Hotel in New Orleans, Louisiana. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hilton Hotels Direct, Booking.com, Agoda and Prestigia so you can book your Hilton New Orleans Riverside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton New Orleans Riverside Hotel New Orleans
Hilton Hotel New Orleans
Hilton Riverside Hotel New Orleans
Hilton Riverside New Orleans

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing