Okay, for the record, it is September 30, 2017 - the day I checked in to Royal Sonesta New Orleans. I was so looking forward to this visit. First time in New Orleans and researched the hotels. I wanted a quality hotel that was in the center of the French Quarter, with easy access to the heart of New Orleans. On the website, you see the Royal Sonesta with lights light up and "DESIRE" in bright lights.
I took a taxi to the hotel, and the view was NOTHING like the website. Bourbon Street, where the main entrance to the hotel is located, is completely demolished. And, when I say, completely demolished, I mean completely. There are construction crews. The street is being dug up completely. I have never seen the likes where the road is torn up and the men at work are waist deep below the road surface and all you see are large pieces of rubble. Think post-apocalyptic! Drills, heavy machinery, large dumpsters, dust, debris, and bad smells will greet you. Half of the hotel has a material covering the Bourbon side of the hotel, which I suspect is an attempt to keep the dust from reaching the hotel.
After asking about this, someone told me that funds to repair damage from Hurricane Katrina was finally being put to work and that there was an effort to repair damage before the 300 year celebration for New Orleans in 2018. I have no idea if this is true.
If you are looking at the pictures on the website of the hotel, and you are looking to be in the center of things, just know that this is likely not what you wanted to sign up for. On a separate note, I also requested a room upgrade to a balcony view overlooking Bourbon St. Seriously? Why is this view still listed as an upgrade? They were able to move me to a pool view - with limited pool visibility.
Parenthetically, they said that they sent me email notices that the hotel was surrounded by construction, but I never received this notice. Upon running a search, this is what was sent to me....
Royal Sonesta New Orleans is more than a place to stay. Staying here is truly an experience unlike any other providing unexpected amazing moments.
We are excited for your upcoming stay and hope you will enjoy our newly reimagined guest rooms. Upon entrance to the hotel, you will find that while it maintains the same grandeur as before, the hotel is now adorned throughout with elegant furnishings, warm colors and delightful artwork. In addition to new guest rooms, this significant renovation included a new fitness center, Grand Ballroom and redesigned Desire Oyster Bar all to enhance your guest experience.
Please take a moment to review the details of your reservation, noted below. If you have any questions, please feel free to contact us at 1-504- 586-0300.
Really misleading. On the website there is NO mention of the construction. There should be a prominent mention on the site!
I really feel sorry for the wedding party that was scheduled. They'll hear drills and construction behind the sounds of the ceremony. I wonder if their notice of the construction was somehow not delivered......
- Official Description (provided by the hotel):
- The Royal Sonesta New Orleans is the most Authentic French Quarter Experience located on world famous Bourbon Street, within steps of world-famous restaurants, antique shops, and premier tourist attractions. A landmark in New Orleans since 1969, its atmosphere reflects a strong European influence and Southern charm, with its elegant marbled lobby, tranquil fountains and sparkling chandeliers. The 483 room hotel including 36 suites features a secluded tropical courtyard, a beautifully landscaped outdoor pool, fitness center and five unique restaurants and lounges. ... more less
- Reservation Options:
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- Also Known As:
- Sonesta Hotel New Orleans
- New Orleans Royal Sonesta
- New Orleans Sonesta Hotel
- Sonesta New Orleans
- Royal Sonesta Hotel