They advertise this hotel as being "This historic landmark hotel offers 60 uniquely appointed guestrooms featuring grand 18 foot ceilings, original old brick walls, crown molding and 10 feet tall windows". So that was my expectation. I arrived later in the evening in the pouring rain. No valet parking, you have to park the car near the hotel out front, then the "valet" will go get it at some point and move it. There is no one on staff to greet you outside.
When I entered the building, the gentleman barely looked up at me. When I asked about the valet, he said "pffffhhhh we don't have no valet, just leave the car, someone will get it tomorrow". I was tired from traveling, driving etc and just wanted to go to bed. Looking forward to the ambiance, antique setting of a historic hotel.
Unfortunately for me my room was on the 3rd floor, right next to the elevator, and there were NO windows. There were old stains on the carpet, and everytime someone got in the elevator, I heard the squeaky up and down. I called to say I had no window, it was very small, didn't look real clean, and I felt claustrophobic, It was like I was in someone's closet. "Sorry, there are no other rooms available". I booked and paid for this room 4 months in advance.
The amenities were fair to average. Old television, no flat screen and few channels. No place to really put my suitcase, room was too small unless I wanted to unpack and throw everything in the closet.
If it wasn't so late I would have left to find other accommodations. At about 4AM I was awoken by a very loud beeping sound, that would not stop. I called downstairs and was told "well I didn't hear anything". Gee, maybe because I am 3 floors up. Could you get off your lazy butt and come check it out? After an hour of this noise, I went outside my room, and could hear it in the hallway. Turns out it was an alarm from the adjacent room which was vacant. If he had taken 5 min to check, then this problem could have been easily resolved.
Check out was fine, they were probably happy to see me leave. I would never stay here again. It needs a MAJOR renovation, upgrades, and a good cleaning! I will say that the person at the front desk did comp me part of the room rate (I would have fought the charge anyhow) and she apologized but the experience was terrible.
- Official Description (provided by the hotel):
- The Pelham Hotel is in the heart of what you come to New Orleans for. Only minutes from the French Quarter, Harrah's Casino, the Riverwalk and the Warehouse District, distinctive styling, uncompromised convenience and a friendly staff await you. Historically located on a site that was formerly the plantation of Jean Baptist Lemoyne de Bienville, founder of New Orleans, the Pelham Hotel offers a grand scale of personal service and attention to detail in an intimate boutique setting reminiscent of old-world European grace. The hotel offers the luxurious living standards of elegant New Orleans combined with personal attention and an unwavering commitment to your happiness. This historic landmark hotel offers 60 uniquely appointed guestrooms featuring grand 18-foot ceilings, original old brick walls, crown molding and 10-foot-tall windows. Each room is fitted in imported white linens, duvets and antique furnishings. In-room amenities include a self-programmable safe, iron and ironing board, hair dryer and radio alarm clocks with iPod/MP3 connections. Marble floors, granite vanity tops and curved shower rods adorn each bathroom. Adjacent to the Pelham Hotel is the highly acclaimed Ruby Slipper Restaurant, featuring local flavors such as BBQ Shrimp & Grits and Bananas Foster Pain Perdu along with traditional favorites for breakfast and lunch. Surf the web or catch up on some work with peace of mind as all guests of the Pelham Hotel can enjoy free wireless Internet access! Hotel is 100% Smoke-Free. ... more less
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- Also Known As:
- The Pelham Hotel New Orleans
- Pelham Hotel New Orleans
- Pelham New Orleans