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“Celebrating a late anniversary.”

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The Pontchartrain Hotel
Ranked #3 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed 17 September 2017

Had the most wonderful room on the 10th floor overlooking downtown, French Quarter and Huey Long Bridge. Had three restaurants and rooftop Lounge. The rooftop Lounge was noted for its view of the city but no better than our room View. Did not have to leave the hotel to find good restaurants. Jerry and his crew at the front desk were always polite and very helpful Always met us with a smile on their faces. Great place to stay, would certainly go back again

Ward & Jan Kellum North Carolina

  • Stayed: September 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Willard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pontchartrain H, General Manager at The Pontchartrain Hotel, responded to this reviewResponded 18 September 2017

Dear Willard K,

Thank you for the great review! I am glad to read Jerry provided outstanding service, I will definitely let him know about your review. I hope that you will choose the Pontchartrain Hotel if travel brings you back to New Orleans.

All the Best,

Cody Bertone
General Manager

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79 - 83 of 425 reviews

Reviewed 16 September 2017

Great view and Terrence at check-in could not do enough. Everyone had evacuated from FL. It was chaotic. The hotel ran smoothly even with dogs everywhere. My view was overlooking St Charles Ave. wonderful. And pls try the Hot Tin rooftop bar. One of the best views n NOLA

Room Tip: Corner over St Charles. (RM 901) quiet too
See more room tips
  • Stayed: September 2017, travelled solo
    • Value
    • Cleanliness
    • Service
1  Thank Erin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pontchartrain H, General Manager at The Pontchartrain Hotel, responded to this reviewResponded 18 September 2017

Dear Erin M,

Thank you for the great review! I am glad to read Terrence provided outstanding service, I will definitely let him know about your review. I hope that you will choose the Pontchartrain Hotel if travel brings you back to New Orleans.

All the Best,

Cody Bertone
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile

Loved staying at the Ponchartrain and would return. The Garden district is beautiful. Wish it had a pool and it would be perfect. Food was excellent. Great service. Room was elegant with a fabulous view. A bit musty smelling in the hallways by the elevator but other than that I can't complain.

Stayed: June 2017, travelled with friends
Thank LISA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pontchartrain H, General Manager at The Pontchartrain Hotel, responded to this reviewResponded 18 September 2017

Dear LISA A,

Thank you for the great review! The Garden District is a beautiful area, I am glad the staff provided great service! I hope that you will choose the Pontchartrain Hotel if travel brings you back to New Orleans.

All the Best,

Cody Bertone
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017

My husband and I have been to New Orleans many times. I love being on the St. Charles streetcar line, and I love being able to walk to Magazine Street. Although I didn't use it, I noticed that there was a visitor's bureau across the street from the hotel where a hop-on hop-off sightseeing bus stopped.

Stayed: September 2017, travelled as a couple
Review collected in partnership with this hotel
Thank rca52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pontchartrain H, General Manager at The Pontchartrain Hotel, responded to this reviewResponded 18 September 2017

Dear rca53,

Thank you for the great review! I hope that you will choose the Pontchartrain Hotel if travel brings you back to New Orleans.

All the Best,

Cody Bertone
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017 via mobile

Reasonably priced hotel located on beautiful St. Charles Avenue in the Garden District of New Orelans. Very clean with friendly staff. Also has a restaurant and several bars onsite. Rooms are very comfortable with snack bar, room safe, etc. Only thing missing was a coffee pot! I would stay here again and recommend this hotel.

Stayed: September 2017, travelled solo
Thank WMMBR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pontchartrain H, General Manager at The Pontchartrain Hotel, responded to this reviewResponded 18 September 2017

Dear WMMBR,

Thank you for the great review! I hope you had an opportunity to try the Silver Whistle coffee shop located in the lobby, we offer a great cup of specialty blend coffee. I am glad to read you will recommend us and stay again!

All the best,

Cody Bertone
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Pontchartrain Hotel

Address: 2031 Saint Charles Ave, New Orleans, LA 70130-7101
Phone Number:
Region: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 166 Hotels in New Orleans
Price Range: ₹ 6,840 - ₹ 29,386 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Pontchartrain Hotel 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
Sitting directly on the historic St. Charles Avenue streetcar line in New Orleans, The Pontchartrain Hotel offers a variety of spacious suites to accommodate your every need. Hotel amenities include complimentary Wi-Fi, $30 Valet Parking, en suite bathroom includes Le Labo products, hair dryer and bathrobe. Room includes mini-bar with local favorites, alarm clock and in-room safe. Enjoy the famous Bayou Bar and Caribbean Room! ... more   less 
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