My daughter and I are visiting New Orleans and prior to leaving the UK booked a bus tour on line with the hop on, hop off bus. Unfortunately both of us messed up, she entered the wrong email address and I forgot to bring the card that we used to book the tour. We thought we would have lost the booking but both Nicole and Maddie went 'above and beyond' to sort our mess out. Not only did they ensure we got our 3 day tickets but we didn't lose a penny in the process.
I suspect Nicole had to do quite a bit of investigating to find our original booking, but she did it and kept us fully informed of her progress along the way. We got our bus tour immediately and their service was pleasant, helpful and very professional. Many thanks.More