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All reviewstime sharefull kitchenliving roomwasher and dryerrci exchangejazz hallcanal streetsmall pool and hot tubdaily housekeepingone bedroom unitdaisy dukescontinental breakfastexposed brickthe penthousejazz clubwithin walking distanceperfect location
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Reviewed 17 January 2018

We stayed here for a week as part of Interval International exchange. We had a one bedroom, one bathroom unit (unit 428A) with full kitchen and laundry. More on the room later.

This hotel is situated right in the heart of the French Quarter, right off of Canal street which is a main street. Makes it very easy to walk from here to Frenchmen Street (best Jazz clubs), French Market, Royal street and so many wonderful attractions. Street cars are also very close by. There are restaurants and clubs right next door as well.

Check in was easy and fast. We had a room on 4th floor which was very quiet. The passages are narrow but very clean with bright carpet. Note that when you get off the elevator, you have to meander through the turns to get to this unit. There were 3 steps to get down as well on the same floor, which was fine but they kept blocking the steps with a metal contraption (looked like a horizontal ladder) that would make it easy for cleaning staff to get their large carts down the three steps. Several times, I had to fold the long metal contraption in half so we could climb the stairs. For people with knee issues, it would be hard to walk on top of this metal thing or to bend down to lift this out of the way. They need to be more mindful of this.

The place looks small from the front but it stretches to the back. It’s a quaint and well decorated classic hotel with exposed brick wall on some parts of the room. At the back of the entrance on the first floor, there is a fountain and sitting area with bistro style seating where breakfast is served on Sundays. There is a SMALL pool but there is no way it could be used for swimming! It’s just a water feature imho.

Nice free breakfast (only on Sundays) with lots of fresh cut fruits, muffins, croissant, various juices, coffee etc. There is also live music at this time. After breakfast, there is a free walking tour of the French quarter. WE WERE NOT MADE AWARE OF THIS DURING CHECK-IN WHICH WAS EXTREMELY DISAPPOINTING. We couldn’t join the group as we hadn’t signed up for this. They said may be we missed hearing it at check in but we are 100% sure we were not told of this as the check in was very quick given the late timings. I would never miss hearing of such things as I am a lover of architecture and photographing them....I would've jumped at the opportunity of a guided tour.

The hotel needs to have a dedicated concierge to help visitors with their tours/plans. Even before we arrived, I had called the hotel twice to plan some trips as it was during Xmas break and I specifically asked for the concierge. I didn’t get one. The front staff answered some of my questions and told us that we could plan all this when we arrived. Depending on who was at the front desk, some were informed and some were not. They gave some maps and gave vague instructions at times. They did have all the brochures for us to read through but I prefer to plan ahead as some tours/trips are closed on certain days or they need advance booking during busy times etc.

Two front desk people that stand out for excellent service and very pleasant demeanor: The young African American guy and another young African American lady. We enjoyed talking to both every day. The guy especially was extremely helpful on the phone, even when I had called prior to our arrival.

Bed Room: Very quiet, clean and comfortable, well decorated in a traditional style (dark woods and classic furniture) but a bit small but cozy and adequate for two. The tall windows in the living room have view of the next door buildings but it lets in natural light. The long passage way at the unit entrance has exposed brick. The bedroom has wall paper and it’s dark. It was hard to tell the time as there was no window/door that let in any natural light. The bed was high but excellent. Excellent pillows too for us, this is rare in most hotels. There was a TV in the Armoire unit in the bedroom, a bit tight around that area as it’s a small room. There was also a large chair in this small room. The closet had shelves to keep our clothes (apart from the armoire). There was also a lock box (safe with PIN) which was very useful for us. There was a mirrored door on one wall but it’s a fake door that can’t be opened. The curtains were hung on this but that’s only to cover up the mirror  They say the unit can accommodate 4 people but I would say it’s not ideal. PS: There are bars next door and you will see people outside the hotel but even on game nights, we didn’t hear any noise in our bedroom.

Kitchen: Stove (no oven) with four electric coil burners, full fridge and dish washer. Not much counter space to prep but manageable. They had soap for dish washer as well as liquid soap for hand washing dishes. There was a round dining table with four comfortable chairs. The biggest issue was that there were TOO FEW DISHES. There was a pan for omelets, one dutch oven and one small sauce pan with handle, that’s it. They did have glass salad bowl and two glass baking dishes but without an oven, those would only be good for storage. Shortage of dishes was very inconvenient even for the two of us, let alone if there were 4 people. There was a glass cutting board and knives, enough cutlery but NO TEA SPOONS. No scissors but they offered to give us one if we needed. There were adequate drinking glasses, bowls and plates (four of each), and ice bucket too. . There was a blender, toaster, hood microwave all very helpful. They just need to put MORE dishes in this unit.

Living room: An armoire unit with a flat screen TV, very comfortable. There were two sofas and a coffee table. One of the sofas would have to be the sleeping quarters for a second couple, no privacy at all and given that it was one bathroom with one sink, 4 people would be not the best. There was a closet in the living room to hang outerwear and it also housed the ironing board and extra linen.

Bathroom: Very clean and recently renovated. The single sink was outside the bathroom where there was a good deep tub/shower and the toilet. The small nook right before the sink area had SMALL stackable washer and dryer. This was convenient; we packed less so we could just do laundry here. Remember to bring your own laundry detergent and dryer sheet.

Wifi: Free in the lobby as well as the rooms but at peak times, it was a bit slow.

Gym: I believe I have seen photos but I had no clue where it was. I saw no signs to it anywhere.

Parking: We didn’t have a car but it is $20 here per day. This is much less compared to most other area hotels that charge much higher parking fees given how congested the French quarter is for parking.

Summary: The unit is predetermined (Unit stated in my confirmation letter from Interval International the day I booked it). They have daily housekeeping service if you want it, which is becoming a thing of the past in many hotels lately. Note that this hotel appears both in Interval International as well as RCI inventory for exchange. We got lucky with a quiet unit far from the elevator (Room 428A). We have stayed in many five star hotels/resorts globally and it’s difficult to compare those with this quaint hotel. It’s nice (people especially make it nice) but not sure if this can be called a gold crown property per RCI. I have seen worse properties being called that so it’s hard to judge anymore based on crowns, as claimed by exchange companies.

Room Tip: 4TH floor where it was quiet
  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
5  Thank rkramadh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2018

Our first fiasco was checkin. we went to NOLA the night before we were to check in to the Quarter House for personal business so we stopped in and asked the desk clerk what time our room would be ready the next morning. we were told that the room was vacant so we could check in anytime after 10AM. We showed up at noon and were told that check in was 4PM and not sooner! We actually did get in sooner though. There was some evident breakdown in communications there. When we entered our room we were not very happy. We have been members of RCI for almost 20 years and in all those years we were never told our room was pre-selected by RCI. But we were here! And what a 1 star NO crown room we got. I do not believe RCI pre selected this room for us at all. The room was small, dark and badly needs a LOT of repair and updating. The elevator shaft is behind the living room wall, the one where the sofa is. Everytime some uses the elevator there is a moaning grinding noise and the wall vibrates. IN addition a lot of loud people congregate at the elevator and every word i audible in room 302. The location is not bad for sightseeing but it is a pretty seedy neighborhood. I will not go on but I can not recommend this place.
I suspect there are some nice rooms there but we surely did not get one.

Room Tip: Stay away from the elevator!
  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Rowland45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle C, Front Office Manager at Quarter House Resort, responded to this reviewResponded 21 March 2018

We apologize for any inconvenience we may have caused to you when obtaining check- in information. Check in time is at 4PM and if the room is ready early we sometimes are able to let you in a little earlier once the room have been reviewed by housekeeping. RCI does have a particular amount of inventory and have assigned rooms weekly for their customers. This inventory is from the deposited inventory by RCI members. Those are the rooms are assigned by room number and they are used to accommodate their guests. We can sometimes give you a different room if the room is not good for you by using our excess inventory for Quarter House Resort if we have any but this is based upon availability. We have been fully occupied it the last few months and have not been able to swap inventory with RCI members.
Hopefully, your next visit will be better.
Michelle C.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018

This was a nice surprise with our group. This place gives you the old flavor of New Orleans while still having all the modern day amenities. The exposed brick and spacious living make this hotel very comfortable and excellent for entertaining. Located right off of Canal Street and short walk to Jackson Square, you are in the middle of everything. The street car stop is just a few blocks up. We walked everywhere and enjoyed our down time at the Quarter House. The 2 bedroom lockout is perfect for families!

  • Stayed: January 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank SCtraveler369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2018

Very disappointed.on arrival we were allocated a room like a dungeon but was changed to an average room. Small with a balcony but you have to climb out of the window to use it! Carpet needs a clean, shower handle wobbles,table broken.on the good side fantastic position within walking distance of everything

Stayed: January 2018
1  Thank shazb25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2017

The location, a block off Canal and walking distance to everything is perfect. Unfortunately that is the highlight. The rooms are small and marginally OK. I still give it 4 stars (circles??) as really how much time do you spend in your room in NOLA. The staff was very nice. Would I stay again, possibly, maybe, depends on the options. BTW, yes we did have roaches. But the location, really good.

  • Stayed: December 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank NJSteven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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