I attended a conference last week at this hotel. The room was nice. The staff was friendly and helpful. There were a couple of staff members who went out of their way to accommodate me and make me feel like a valued guessed. The exception to this visit was receiving my car from valet on Sunday when I checked out. When I checked into the hotel and used the valet parking they told me to text 504-636-8680 when I needed my car. The first time I texted the number, I had my car in less than 10 minutes. I texted the number when I checked out and waited over 30 minutes for my car. Several of the valets approached and asked if I needed my car and I would inform them that I texted for it about 10:30 a.m. They would reply someone has gone to retrieve it. Finally, I approached the stand and explained how long I'd been waiting. The individual disappeared into the office and returned with my keys (no one had left to retrieved my vehicle at all). Then he returns to the stand as tells me that the number is not valid and that they'd (assuming a new company) had just started that day and they do not receive the texts. He provided no apology for my inconvenience and made me feel as if this was my fault for not knowing about the change. I was highly upset by this. I am just thankful that I did not have a timeframe to be somewhere. If it were not for this, the rating would have been Excellent.
- Official Description (provided by the hotel):
- DoubleTree by Hilton Hotel New Orleans is perfectly located next to Harrah's Casino along Canal Street and across from the French Quarter. Local sites and attractions such as Jackson Square, Bourbon Street, Audubon Aquarium of the Americas and Shops at Canal Place are all within close walking distance. Only a short three blocks from the Arts & Warehouse with top museums, art galleries and restaurants our hotel serves as the perfect base to explore the city no matter what your age or interests may be. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree New Orleans
- Doubletree Hotel New Orleans
- New Orleans Doubletree