This has been the worst hotel experience ever. First, the air conditionaire was not working and we inquired in advance that this was an amenity since New Orlean is hot in july. The thermostat was 80 so clearly the ac was broken- we told someone in the office and they came to look at it- they said they would call someone in the morning and the whole office left right after that. meanwhile we had to suffer in the heat. After this, I got my bed ready and discovered hundreds of black dots and several pieces of hair in the bed- everywhere! My first thought was dead bed bugs- simply disgusting and gross. We called the 1800 number and left a message- no one ever responded. It took them until 2pm the next day to actually respond to our issues. We decided to check out early and find a cleaner place to stay. They were not going to refund the money for the nights we did not stay there, but eventually serious arguments had to happen to make them do the refunds in front of us. They were completely rude, harrassing, and inconsiderate of the situation. Not once did they apologize for the unclean bed and situation- nor did they provide a reasonable excuse for any of it. The owner/manager verbally harrassed me, trying to blame me for the situation and being uncooperative with staying there and putting up with their filth. They did not do one single thing to attempt to resolve this the night before or that afternoon. Luckily there were 2 beds, or I would not have had anywhere to sleep. However, we were still charged full price for 2 beds, even though they never even attempted to put clean sheets on it. this was very unsanitary and I will be filing several complaints to ensure this does not happen to future tourists. The Degas House was absolutely gross and horrible service- I would never recommend this to anyone. I almost do not even want to go back to New Orleans I had such a bad experience on my 1st 2 days. I am definitely concerned that I carried bed bugs home in my suitcase from that place and will be disinfecting everything. Once again, I cannot say how grossed out I am by this place and how rude they were.
- Official Description (provided by the hotel):
- Degas House is the celebrated only remaining home of the French Impressionist Master Edgar Degas that is open to the public in the world. Degas House has been recognized by the French Minister of Culture, through the French National Order of Arts and Letters. Today, the home serves as a Museum House with guided tours, Bed and Breakfast, wedding/reception venue and for corporate functions. Degas House is also home of the Degas Foundation, whose educational mission includes serving as a cultural resource center to the public. Degas House is licensed, insured and inspected. We are in our 19th year of business and provide the security you and your family desire during your vacation. ... more less
- Reservation Options:
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- Also Known As:
- The Degas House Hotel New Orleans