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Reviews (1,837)
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All reviewsfrench quarterwithin walking distancebusiness districtoystersmardi grascanal streetbeautiful hotelhotel restaurantwwii museumfew blocksthe entire staffst charlesvalet parkingfitness centerwarehouse districtan easy walkbalcony room
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961 - 966 of 1,837 reviews
Reviewed 19 July 2016 via mobile

I'm always concerned about travel arrangements with large groups, conventions, etc. can't speak for the rest of the hotel guests but our stay here has been great. Clean rooms, helpful service with a smile (Kijyana Miller), and full service care. Thank you for removing all my worries and concerns.

Stayed: July 2016, travelled with friends
Thank Karl E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RomanoGM, General Manager at InterContinental New Orleans, responded to this reviewResponded 20 July 2016

Dear Karl E,

Thank you very much for the 5 star review of our hotel. We appreciate that you took the time to write about your experience and the great service provided by KiJuana and our team. I hope that you were able to dine in our signature restaurant Trenasse- it features local rustic Louisiana fare. Of course, we also have Pete's - With an award winning gumbo and the best grass fed beef from a local sustainable farm.

Please tell your friends and neighbors about us. We hope to see you back very soon.

John Romano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2016 via mobile

Awesome stay at the hotel. From the minute we arrived till we left. The service was so good. Our room was great.so close to all the attractions. The restaurants in the hotel were also very good. From the service to the food. I have to say it was one of my favourite experiences.

Stayed: July 2016, travelled with family
Thank Rudado U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RomanoGM, General Manager at InterContinental New Orleans, responded to this reviewResponded 19 July 2016

Dear Rudado U,

Thank you very much for the 5 star review of our hotel. We appreciate that you took the time to write about your experience and the great service provided by our team. I am glad to hear that you were able to dine in our signature restaurant Trenasse- it features local rustic Louisiana fare. Of course, we also have Pete's - With an award winning gumbo and the best grass fed beef from a local sustainable farm.

Please tell your friends and neighbors about us. We hope to see you back very soon.

John Romano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2016 via mobile

I had the pleasure of staying here when I was in town for a wedding. The service was first class from the moment we walked in until checking out. Beautiful hotel and amenities, and you will not be able to find a better location in New Orleans! A++

Stayed: July 2016, travelled with friends
Thank Spencer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RomanoGM, General Manager at InterContinental New Orleans, responded to this reviewResponded 18 July 2016

Dear Spencer F,

Thank you very much for the 5 star review of our hotel. We appreciate that you took the time to write about your experience and the great service provided by our team. I hope that you were able to dine in our signature restaurant Trenasse- it features local rustic Louisiana fare. Of course, we also have Pete's - With an award winning gumbo and the best grass fed beef from a local sustainable farm.

Please tell your friends and neighbors about us. We hope to see you back very soon.

John Romano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2016

Valet parking at the front was convenient. Check-in was uneventful, everyone very nice. Room was clean, great shower with good water pressure & great King size pillow top mattress on bed. Stayed on 8th floor and was very quiet. Check-out was also uneventful and everyone was very nice and personable.

  • Stayed: July 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Tim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RomanoGM, General Manager at InterContinental New Orleans, responded to this reviewResponded 19 July 2016

Dear Tim D,

Thank you very much for the 5 star review of our hotel. We appreciate that you took the time to write about your experience and the great service provided by our team. I hope that you were able to dine in our signature restaurant Trenasse- it features local rustic Louisiana fare. Of course, we also have Pete's - With an award winning gumbo and the best grass fed beef from a local sustainable farm.

Please tell your friends and neighbors about us. We hope to see you back very soon.

John Romano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2016 via mobile

Granted, we did arrive early in the am around 1 am however I would have expected friendlier customer service. It seems as though a majority of the hotels services cease around 11 pm. I found this information later the next day from the bellhop. The Valet was nowhere to be found upon arrival and we were greeted with lackluster enthusiasm from the front desk clerk. We requested assistance with our luggage as we had a quite a few bags. Luggage assistance never arrived and we carried our luggage to the room ourselves. The positive highlights are that the Hotel is nicely appointed and within walking distance to both the French Quarter and Garden District. I'm sure we may have experienced better service had we arrived earlier in the evening.

Stayed: July 2016, travelled as a couple
Thank Noah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RomanoGM, General Manager at InterContinental New Orleans, responded to this reviewResponded 18 July 2016

Dear Noah G,

Thank you for your feedback. We are sorry that we were not prepared for your arrival late. We have taken action to improve the experience for our guests going forward. We hope that you give us another chance.

John Romano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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