I stayed at the Extended Stay Deluxe for almost two weeks.
The best things about it are that it's in a great location, the staff was very friendly and accommodating, it was quiet, and I did sleep well.
Now for the bad. ..When I first checked into my room everything looked okay but there was a stale odor in the room. I opened the window hoping to air out the room. It soon became clear that the room was not just dirty, but filthy -- the doors, the mirrors, the windows, the furniture, everything. I ended up going to the store to buy cleaning supplies and cleaned the room, but I never felt like it was really clean. I think at one time it was a smoking room so the curtains and furniture just reaked, and there were cigarette burns in the carpet and sofa. I ended up putting sheets on the sofa and chair and never actually sat on them. I bought my own blanket at a nearby store and tossed the bedspread in the closet. The rooms have a kitchenette, and the first time I used the oven the whole room started to smell like oven cleaner. When I opened the oven I found that someone had indeed sprayed oven cleaner in the oven but hadn't wiped it off. I finally broke down and wiped off the oven cleaner and found that I half-hearted attempt had been made to clean the oven and a lot of it was still dirty. There was also an apt-size fridge in the room the top of it, handles, and inside were dirty too. Believe it or not, the cleanest part of the room was the bathroom.
They do have a laundry room available for guests and the inside of the washers were filthly, too, and I ended up scrubbing them down before using them.
What's so surprising is that someone always seemed to be cleaning at the hotel, yet it was so dirty. I think they try but totally miss the mark.
They do offer internet service for $4.99 per stay, but it's pretty slow. You can upgrade to a faster service, for (I think) $15 per stay. They also advertised wireless printing where you are supposed to be able to print from your room and pick up your printing in the lobby. But the service wasn't working when I was there. I would check that it's working before you print, because I printed and since the service wasn't working I have no idea where my documents ended up. Thank goodness they were private/sensitive documents.
The hotel seemed to be full of construction workers and other contractors. This isn't a family-type hotel and definitely not a destination hotel experience.
To be honest, I would have checked out and gone somewhere else, but for a variety of reasons I couldn't do that.
If you have to stay there ask for a former non-smoking room that doesn't face the highway
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- Also Known As:
- Extended Stay Deluxe Madison - West Hotel Madison
- Extended Stay Madison
- Madison Extended Stay