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“Food was great but terrible service”

Erin's Snug Irish Pub
Ranked #76 of 1,020 Restaurants in Madison
Cuisines: Irish
Dining options: After-hours, Breakfast, Reservations
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Reviewed 4 August 2017

Food was terrific. Waited 1 hour before we received drinks, including water. Dinner took 3 hours. Entree's came out missing parts. Orders were not correct. One entrée never made it to the table before all others were finished eating. It was brought out in a to-go container. Wait staff offered to remove several meals from the tab, offered free dessert to-go for all for no charge. Desserts took another half hour. One person in our party had a nut allergy, confirmed with the wait person a dessert that she was able to eat. When she opened her dessert back at our hotel, there were nuts all over the top of the dessert. Will never return to this restaurant.

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    • Service
    • Food
Thank mtauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 - 26 of 305 reviews

Reviewed 30 July 2017 via mobile

We came up to Madison all the way from Rockport,Texas. Have to say that this was the best fish and chips we have ever had, and I live on the coast. Nice light batter just right for malt vinegar. Get the colcannon as a side and use the real butter they offer to make it super tasty. The cheese curds were some of the best I had in Wisconsin. Their signature Irish Ale is a perfect balance for the meal. All the staff was friendly and we enjoyed it enough that we returned the next night. Great selection of tap beers and speciality drinks to round out the evening outside on on the patio. We had a service dog with us and they didn't bat an eye. If you come to Madison take the drive up to Erin's and skip the crowded downtown area and enjoy an evening on the patio.

Thank RockportKayak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2017

While staying at a nearby hotel, we say Erin's from the turnoff and KNEW we would go there. It did not disappoint in food and spirits- However I think they were short staffed because although our server was pleasant, she was gone for LONG periods of time. She did tell us there was a party of 75 there- but the restaurant should have been equipped to handle that party so the rest of the patrons didn't suffer. With that said-- I would still go back to Erin's Snug Irish Pub. It was THAT GOOD!

Thank Gay T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2017

Dinner with friends, so there were four of us. Upon ordering, we indicated 2 separate checks, pointing out who was together. The waitress went left to right around the table, so myself, my husband, then our friends. Three of us had iced tea and our server asked each of us if we wanted sweetener; goodness, just bring a little container! Seems like she had to count them! That was just irritating. The menu states you have to ask for rolls, which we did. Then, we had to ask for butter to go with the rolls. Really?! We had to ask for drink refills. On the brighter side, the food was very good. Two in our party had prime rib, two had the traditional corned beef and cabbage. When we were finished, our waitress verified the couples and two checks needed. She returned to the table twice after that with checks that had the meals mixed up as far as who had what. So, it took her 3 times to get our checks correct. Like I said, the food was very good, but the service leaves a bit to be desired. Now, if you're really into nice atmosphere, you'll get that here. An outdoor bar area with a firepit, dark wood interior, several smaller dining areas. Oh, but could use some IRISH music piped in, instead of the pop stuff.

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Thank koya65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2017

And this is the Real Thing here. (We have rarely found a place who offers a good selection of authentic flights of scotch - we loved the Glenkinchie). And the food! Best Friday Night Fish Fry Everrrrr (those steak fries, and that cole slaw - yummmm).

Just stopping here is a treat - the decor is elegant & pleasing: starting with the attractive exterior architecture and the beckoning outdoor patio with fire-pit & giant-screen TVs (yes, outdoors)! Inside there is a suit of armor to greet you and each room is decorated with amazing taste--floor-to-ceiling--first-class all the way.

The menu was equally pleasing, we LOVED the pulled-pork-mac & cheese (great combo - why didn't I think of that?!); and like I said, the fish fry (all you can eat) WAS indeed something to write home about. There is a double-decker red party bus (photo opp!) parked out back. The drink menu is fantastic, I just can't say enough about the quality here: through and through.

I seldom find a place that rates five stars - but here it is! So glad we found it - especially convenient to east-Madison hotels.

    • Value
    • Service
    • Food
Thank A Marie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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