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All reviews indoor pool sri lanka general manager wine bar hot chocolate front office manager check in was smooth breakfast and dinner room service special thanks a la carte restaurant beautiful hotel welcome drink hotel management pleasant stay cold weather stayed here for one night
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Reviewed 14 September 2018 via mobile

Nice & lovely room arrangements .Also friendly staff from check inn to check out.Kanth is very frindly & has a good knowledge in every area in hotel side.tasty food also. They used new technolongy also.

Stayed: September 2018, travelled as a couple
Thank Chamara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2018 via mobile

Excellent service ,excellent service..... very nice cozy rooms with everything you need , great meals.... exceptionally clean rooms it has a hot water pool....every thing is nice about this hotel reasonable price.... I highly recommend this hotel for every one....

Stayed: December 2017, travelled with family
1  Thank dilinibandara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2018 via mobile

We stayed at this wonderful place in one of most beautiful place in Sri Lanka. Few days after we left this place and came to Colombo, we realized that we lost some valuable electronics worth a few thousand dollars. As we stayed in many hotels and resorts in our trip in Sri Lanka, we had no idea where we lost those items. As we had to fly out of the island in few days, we didn't have time to look for it.

This hotel manages took extra effort to contact us via phone, email and Facebook messenger and sent us the item to Colombo the day after they found it in their locker.

This not only gave a great impression on this hotel but a great impression on the people of Sri Lanka.

I have shared this story with many of my friends and I highly recommend this hotel and visiting Nuwaraeliya.

Stayed: July 2018, travelled with family
Thank Ahilan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2018 via mobile

This is a very grand hotel with a stunning entrance lobby. We were given a hot chocolate drink on our arrival whilst formalities were taken care of.
The room was nice and large, however lighting was quite poor around the mirrors making it difficult to apply make up.
The restaurant catered for every taste. Unfortunately the food wasn't hot but just warm. Staff were so attention and if you like this kind of opulence then you will appreciate their efforts. For us, it was to much. We couldn't move without the staff moving our chair. As soon as we drank a sip glasses were topped up. As soon as we finished a plate, it was removed. We felt watched and it actually ended up feeling awkward. I think we were 'disturbed' around 20 times during dinner.
Breakfast felt a little better and more relaxed until we went to the buffet, picked our selection and went outside in the gardens to eat... Until the staff brought out numerous other plates of food for us. Again very very attentive but not to our liking.
We checked out just before breakfast as we wanted to make a prompt start and requested that our bags could be brought down for us. Unfortunately by the time we finished the meal, our guide had arrived ready for us but we had to ask again for bags and wait whilst someone went to fetch them.

Stayed: September 2018, travelled as a couple
Thank Bec_DanM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2018

We stayed for one night.
Our room was excellent with tub and shower.
It can get cool in Newara Eliya at night.
The heater worked fine.
Internet wi-f- worked very well.
The breakfast was outstanding!
Omelettes were made to order.

Room Tip: Have breakfast in the garden!!!
  • Stayed: September 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Walter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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