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“2nd Time Stay At Novotel” 4 of 5 bubbles
Review of Novotel Palembang Hotel & Residence

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Novotel Palembang Hotel & Residence
Ranked #5 of 50 Hotels in Palembang
A TripAdvisor Member
“2nd Time Stay At Novotel”
4 of 5 bubbles Reviewed 17 April 2012

room, facility, services are all grade A :)
only the things that i am not satisfy is..
Online booking price is much more expensive than walk in...
last September 2011, i stay at there 1 night only 550,000 ruppiah at superior room, and now i stay at deluxe room is 838,000 ruppiah (superior room is 798,000), and is force to include breakfast in the package,
in fact, the breakfast there is buffet style, is various kind of food :) you all can try ikan bakar, my favour food there. :)

  • Stayed April 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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332 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Any
English first
Jakarta, Indonesia
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 16 January 2012

I was on Palembang for business trip.But at that time was my son school holiday.So I take my son and my husband to have a holiday in Palembang. The hotel was good.The room is big enough and clean.The food is delicious and the best part is the swimming pool.But the staff is impolite and note give us detail information.Also when i'm checking out from the hotel,they said that my deposit money is already taken by someone else. meanwhile i still keep my deposit receipt on me.I had not take my deposit. How can they say that the deposit had been take?and how could they just give my deposit money without the receipt?After complaining a lot. Finally they give my deposit money back.It's not professional.But for the whole service.The hotel is good.

  • Stayed May 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank InaSantoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Palembang Hotel & Residence

Property: Novotel Palembang Hotel & Residence
Address: Jln. R. Sukamto No. 8A, Palembang 30127, Indonesia
Region: Indonesia > Sumatra > South Sumatra > Palembang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Palembang
#4 Spa Hotel in Palembang
#4 Luxury Hotel in Palembang
Price range (per night): ₹ 4,436 - ₹ 7,916
Hotel Class:4 star — Novotel Palembang Hotel & Residence 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Novotel Palembang hotel is conveniently located in the centre of Palembang. A 4 star hotel catering to corporate and leisure guests alike, this is the ideal location for your next business trip or holiday. Equipped with advanced business facilities,we offer meeting rooms catering for up to 2000 people. Our 198 rooms are in modern, stylish buildings, and we also offer two restaurants and four bars for the convenience of our guests. Our pool and fitness center offer both relaxation and recreation. ... more   less 
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Also Known As:
Novotel Palembang Hotel Palembang
Palembang Novotel

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