This was the second 'spa' that we called and managed to get through the line. We had been collecting brochures the day before. We made a booking for 4 for 2 hour treatment each. We usually have our treament at Seminyak but this was a last minute decision to have a massage that day. The massage area upstairs had only partitions to separate each massage area and curtains for 'privacy'. The aircon was weak and thus the area was hot and stuffy. There was an inconsiderate male guest who was talking loud enough for us to hear and knew his life story after 20mins. The worse part was that his masseuse was encouranging him to talk by being all giggly and asking many questions, very very irritating. It was obvious that my masseuese was not experienced and I had to ask her to massage harder twice!...not much difference. I also heard another lady (not our friend) asking her masseuse to massage harder more than once. They used cream to massage and not oil. My friend who had the scrub said it was not effective and when asked if they use Sekar Jegat brand (a pricier brand) that they advertised at their reception, they kept quiet. What really made me feel like getting up and leaving was that their staff downstairs were speaking and laughing extremely loudly without any consideration whatsoever to those who wants peace and relaxation when they go to a spa. We had creme bath after and realised that they had only 2 chairs for those who wants hair treatment. Therefore, me and my friend as well as 2 other ladies had to sit on a stool, uncomfortable. The promised 45min hair creme bath lasted 15min. Why? Because they had overbooked. I can understand a bit of Bahasa Indonesia and heard one of the staff complaining and asking who had overbooked. The very fierce-looking 'supervisor' said that its good they have more customers so that they can get training, unlike other 'spa' places who do not train their staff.....HUH? I rolled my eyes, paid for their horrible service and left. For the price we paid, it was a total waste of money. There are many spas in Bali do your research before you go. AVOID this place!
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