The hotel is marketed as a luxury hotel. Which means it has QUALITY and CONSISTENCY.

The fittings, furnitures, rooms and design are all TOP QUALITY. However, the owners are probably taken a ride by the manager, which is not interested in his job, thereby causing inconsistent service.

Airport pickup (Better avoid even if it is free). Contacted the manager (Hannu Martonen) three days before arriving via Whatsapp. Does not reply even there was an email saying to contact him. He only got the driver to come in early morning the day of arrival. (5 months of not using the car, and not interested in checking working condition, local driver had to jump start the battery and use a dead air cond to pick up guest for 3hrs). Mr Hannu apparently is not available and is somewhere in Denpasar, probably enjoying at the expense of the client.

Second day breakfast at 7am was fine. On the third day, the breakfast hours is now suddenly 8am. With an excuse of new working hours. Now, it seems like Mr Hannu is either a fictionous character or not really interested in his work. There is only two occupied room and they cant even serve breakfast at 7am (standard operating). After a whatsapp message, he confirms he is working at the resort and I can order the night before. At this point, I was expecting a chat with Mr Hannu. I had to get the front desk to actually call him, as he wasnt even interested. I guess thats their hospitality at its best.

It was "I heard of the incident", "sorry (after 2.5days missing)", "you can order your breakfast"

The staff is looking for direction and trying to offer their best, but looks like guidance is lacking. I asked whether can they complain about the manager, and they said "locals have no access to the owners. the manager is king". Its even concerning that the owners rely solely on the Manager's word.

Again, when water dispenser is not working, tried calling front desk (no answer), and walking to the front calling out for security is non existence. With video proof, the manager had no choice but to rush out and says he is there. Next day, after asking the manager why could he swap out with empty unit or get it fixed, he says "we cant fix it." "if you need hot water, you can boil it yourself". Expect this level of service.

It is a pity the owner invested so much cost and care into this facility to be mismanaged by someone that doesnt care. And the worst is, only two occupancy.

Manager when confronted doesnt even knows that there isnt anything positive in the comments in last three months. So I suspect its an "yeah, cut/paste standard reply".

I am writing this hopefully you do not have any expectations. Only thing you can depend is the rooms, and views.

Will I come back? for the quality yes, but everything else, you need to tolerate.

The sign on the street lures you in for their 2 for one happy hour but when you place your order, you are informed that due to the pandemic the special is not available. I truly understand the need for this cutback, but for goodness sake, you’ve had months to cover up the sign offering the promotion that you’re not honoring!

My husband and I spent three nights at the Griya Villas and Spa in March. This boutique hotel is so beautiful we didn't want to leave it: we truly enjoyed the villa itself, the food in the restaurant and all amenities. They have a good gym, we had two massages at the spa, and went to the mediation and yoga sessions. The hotel has beautiful views over the ocean and surrounding mountains, which can be admired from the villa, restaurant and rooftop bar. The nature is abundant in the whole property, beautiful flowers, plants and trees everywhere. The villa is well maintained and clean with all the amenities you need to have the most enjoyable vacation. Of course your private infinite pool is simply great to add on the list. When you want luxury vacation, look no further: this is the place. Will definitely return.