I stayed here for a night on a business trip and had a memorable stay. Washroom was clean and hygienic. Interiors are soothing. Room size was pretty large. Lawn was beautiful with fresh air. Staff id helpful and accommodating. Overall I had a pretty good experience.
Stayed for 2 nights 2 rooms..
Positive Points:
1. Early C/In was offered.
2. Comp. upgraded room was given.
3. Pick Up Was done on time.
4. Hotel is on Main Road; Near to station.
For Improvement:
1. Room was not cleaned properly.
2. Many small insects roaming in bathroom.
3. Charging Socket was not working. However alternative like extention board was provided.
4. Refridgerator was leaking.
5. Breakfast order took almost 40mins to serve in room.
6. Most of the time wifi was not working.(Optional)
Thank you for selecting Hotel Surpin as your accommodation choice and for taking the time to share your review.
We are glad to know that you have enjoyed our services and the hospitality extended by our Team Members.
I have also noted with great concern the areas you have highlighted for improvement.
Once again, we thank you for your lovely review and will soon hope to see you again at Surpin.
hotel is on the road to railway station very close to the railway station, Its a very good property with lots of greenery and parking. The owner Mr Sethi is an amazing host food quality is very good, the property is maintained and renovated. The staff is well mannered.
Dear Sir,Thank you very much for choosing Hotel Surpin Palace for your accommodation and take your time for feedback on TripAdvisor It was indeed heartening to learn that you had a comfortable stay and a memorable experience with us. Your encouraging words keep us motivated and going. Our constant endeavor is to improve our product and services. Your suggestions are always welcome. We look forward to your next visit.
Very nice hotel. Lovely warm courteous staff, very good rooms, excellent location very close to the railway station. Food was good. The staff is very friendly and always ready to help. Overall very good experience .
Can't stay or recommend this hotel to anyone else. Cockroaches flying around in the rooms. Very dirty bathrooms. Strange noises from behind the walls. Seems like a haunted place. Its a very bad place to stay. Dirty. Can't spare a penny to pay this hotel.
