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“Quality over Scale” 4 of 5 bubbles
Review of Citrus Hotel Lonavala

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Citrus Hotel Lonavala
Ranked #7 of 68 Hotels in Lonavala
Certificate of Excellence
Mumbai
Level Contributor
83 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Quality over Scale”
4 of 5 bubbles Reviewed 6 May 2012

Stayed at the hotel with family over the weekend. Had booked in advance which was a good thing as they were operating at full occupancy.

We were a tad disappointed when our car approached the hotel entrance as the hotel structure was not impressive and slightly run down. But just as soon as we entered the disappointment was washed away by the warm welcomes and the beaming smiles of the wonderful staff at the hotel.

We did not have to wait even for a minute and were lead to our room after having our welcome drinks. The corridors and staircases looked like they could do with some fresh painting but just as our room was great, cosy and well kept. We had booked a suite facing the lawn, it was done up in citrus colours and the bathroom was comparable to a 5 star property's.

The room was not luxurious and exquisite but it was neat, clean and well furnished. Just as soon as we arrived we requested for a range of things which were tended to immediately.

The meals were decent, they have buffets if they have good occupancy. We opted for the lunch buffet, the spread was decent but nothing exceptional. For dinner we ordered in and the portions were monstrous. The complimentary breakfast far exceeded our expectations

The biggest plus point at Citrus is their staff - warm, competent, well trained and so perceptive to your needs.

The hotel is not as big as a Fariyas, Dukes or Lagoona but the quality of stay is very satisfactory.

They have a private theater which you can see a movie in from their DVD list .

They have a pool which was not clean because of the construction activity happening close by.

But overall, it was a pleasant stay and we went back home hoping to come back again

Room Tip: Take the rooms facing the lawn
See more room tips
  • Stayed May 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank explorerspirit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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576 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (151)
Date | Rating
  • English first
  • German first
  • Norwegian first
  • Any
English first
Mumbai
Level Contributor
111 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
5 of 5 bubbles Reviewed 5 May 2012

We went to Lonavala on last weekend of April 2012.
We were 9 people and a 3 month old baby. The hotel just floored us by its super service and great food. The courtesy of the staff at Citrus Lonavala beats any other hotel hands down.
If I ever stay again in Lonavala- it will be citrus and nothing else.
Highly recomended for family outings.

Room Tip: Rooms on first floor are good- gives a super view of retractable roof
See more room tips
  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank sudhanshuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyderabad
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 April 2012

My husband and myself stayed in Citurs, Lonavala over the weekend and I cant write in words how pleasant of a stay it was. Right from receiving us at the front desk to bidding us goodbye, every moment we had interacted with the staff has been unbelievably amazing.
I would rate 5 on 5 to the staff.
5 on 5 to the restaurant (They dint show a sign of displeasure when we had walked in to the restaurant post closing hours; They happily prepared a fresh meal for us and made sure we enjoyed every bite of the meal. I cant thank enough for thier courtesy)
5 on 5 to the service, value, cleanliness, room decor.
I would recommend this place to everyone out there planning to visit lonavala either for business or for holiday. Thanks a ton to the staff who had made our stay a memorable one!

Room Tip: All rooms must be equally good, i highly recommend to stay at this hotel for their excellent service...
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  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MeghaHyderabad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, India
Level Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 8 April 2012

Just back from a short weekend stay at Lonavala where we put up at Citrus after going through the reviews on TA. Let me say that we were not disappointed and quite enjoyed our brief stay for 2 days and one night. True to the reviews, the staff are extremely polite and courteous and the hotel is quite neat, clean and well maintained. Yes, we did meet the affable and now quite famous Mr. Biswas at the hotel reception. He was extremely polite and helpful. Every one including the chef was eager to serve with a smile. Now for all my fellow travellers, let me list down the plus and minus for your benefit :

First the good points :
1. As mentioned earlier, extremely polite and helpful staff. Be sure to be well taken care of when you stay here.

2. Neat and clean ambience.

3. The hotel has a nice small lawn where you can relax in the evening and enjoy your dinner or snacks. Good place for kids to just run around too !

4. A very nice and inviting swimming pool with extremely alert and helpful hotel staff who'll ensure there are enough towels for you. Small kiddy pool for your kids too. Also for the uninitiated in swimming, the pool is shallow enough for you to enjoy even if you do not know how to swim. In fact you can walk across the pool.

5. In room mini bar is quite reasonable and room service is quite fast and prompt.

6. There's also an in house mini theatre for you to enjoy a movie with family. But most of the movies are in Hindi, hence might not be enjoyed if you are unaware of the language.

7. Located within a quiet residential area of Lonavala.

Now the few but concerning areas :

1. If you book your stay on phone, the lady asks for your credit card number and expiry date. The card gets charged only of you do not turn up. But to me its a constant threat of probable misuse.

2. The room fresheners need to be upgraded or changed. As I never got the proverbial "citrus" aroma inside the room or the lobby. In fact the room smelt of stale air.

3. Do confirm well in advance on the view that you'll get from your room. All premier rooms are facing a building under construction right next door. In fact your window panes if opened can almost touch that building.

4. The hotel is currently undergoing a huge expansion plan. The lawn and your dinner / breakfast area is hence right next to the area of dusty construction ( although the area under renovation has been quite cleverly covered up. )

5. Extremely small bathroom with average quality of toiletries. In fact you do expect much better stuff from a four star hotel. The shower enclosure had a drainage problem causing water to accumulate for a long time after bath.

6. I was warned earlier on this forum and am warning others too......BEWARE OF THE TWIN BEDS ! Yes, they join two beds in a room to make one. Tough for a family of two adults and one small kid to have a great sleep unless you specifically ask them to change the two mattresses for a big single one ( no charge ) else order for an additional single mattress ( Rs 500) for a bed on the floor !. The website speaks of rollaway bed facility for Premier Rooms, but the same doesn't seem to exist.

7. Food is quite reasonable but quality may be questionable. High on spices, color and tomatoes and extremely low on variety. Did not try the famous pizzas. Hence can't comment on them. The dinner buffet had no chicken item. The overall quality and appeal was average at the most. The breakfast spread was again just about average with oily parathas and aloo ( potato ) sabzi ( curry ). The parathas smelt of recycled oil and were too greasy.
However, you can choose what to have and enjoy a decent breakfast if you avoid certain items on the menu altogether. But, for a Four Star hotel, FOOD WAS A CERTAIN DISAPPOINTMENT.

To summarise, I felt that the overall experience was nice and comfortable and could certainly be better if the above concern points are also taken care of.

For the future travellers who might get confused locating the hotel, just remember to reach the LONAVALA TELEPHONE EXCHANGE. Then keeping the telephone exchange on your left , go straight and you'll reach a cross road. Take the diagonal ( north west ) road ahead. You'll pass through landmarks like MATRU CHHAYA Guest House and TEACHERS AND STUDENTS HOLIDAY HOME on your left. The hotel is just ahead on the right.

All the best !

Room Tip: Premier Rooms are big enough for a small family but come with a view to a construction site right ne...
See more room tips
  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
8 Thank NEELBHAI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 6 April 2012

Firstly I want to thank Mr. Sandeep for taking our booking and making a tentative reservation all the way from Mumbai (just a day prior, without an advance payment). Also would like to thank Mr. Srikant and Mr. Biswas who were excellent at helping with the booking and welcoming us.

Very clean rooms, infact exactly like the pics on their site.

Extremely polite staff, food was excellent, and our stay was a memorable one... I will definately visit Citrus again....

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank yuliamendes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Citrus Hotel Lonavala

Property: Citrus Hotel Lonavala
Address: D T Shahani Road | Near BSNL Telephone Exchange, Lonavala 410401, India
Region: India > Maharashtra > Lonavala
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service
Hotel Style:
#2 Family Hotel in Lonavala
#6 Best Value Hotel in Lonavala
Price range (per night): ₹ 5,072 - ₹ 9,939
Hotel Class:3.5 star — Citrus Hotel Lonavala 3.5*
Number of rooms: 32
Reservation Options:
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Also Known As:
Citrus Hotel Lonavala

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