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Reviewed 3 October 2017

Been to this place recently and for people who are trying to getaway from city hustle, this place is a blessing. Situated well above the clutter of Lonavala market and roadside hotels, this place has brilliant view. Most rooms provide breathtaking view of hills and river. (Note - dont stay in room number 157 - No view and small room too). We stayed in room cottage number 111 and it was amazing.

Also a big thank you to staff and Manager Rakesh for taking care of all out needs.

Room Amenities - Need an upgrade, AC and basic look and feel of rooms needs an upgrade.

Food - We loved the food and the variety offered. The Quality was also very good. Suggestion - Food is very costly so suggest going for the full package and dont use the a la carte service.

Network - You wont get any network (Got no network in my room for Jio, Airtel or Vodafone). Need to venture out near the hotel reception for network. Wi-fi service is available, but costly at 400Rs per day

Recommendation - Would highly recommend you visit this place in Lonavala. Especially for family getaway.

Room Tip: Room 111, 112 for best view and big rooms. Dnt take room number 157. Prefer cottage category rooms.
  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Nitin6485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UpperDeckResort, General Manager at Upper Deck Resort Pvt. Ltd., responded to this reviewResponded 7 October 2017

Dear Mr. Nitin,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a great feedback on tripadvisor.com community..

We have shared your feedback & words of appreciation with our entire team.

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Whilst staying on the topic, would like to clarify on certain matters:
1) Room No. 157 is a Cottage Room and it has a Forest View and it opens up to a huge gigantic terrace from where a person can enjoy mesmerizing sunrise and view of Valvan Reservoir.
2) We have all the basic amenities as per the similar hotels in and around Lonavala, however, we will still try and upgrade the same in near future.
3) Regarding Refurbishment / Rooms: We are delighted to announce that, we have added 18 new rooms to our inventory along with 10 refurbished rooms. The new rooms have been craft-fully designed with a combination of old-fashioned & contemporary look. We are extremely confident that you all will certainly love the new rooms during your next stay.
4) We have option of American Plan – all meals included and Stay with Breakfast (Continental Plan) – you may choose any plan of your choice to relish our home styled food.
5) Regarding the mobile network, we are at mercy of Mobile Service Operators, although, we have already informed them to install mobile boosters umpteen times, due to some internal problems at their end, the same is getting delayed.
6) Wi-Fi: We certainly have Wi-Fi available in designated areas near reception & the cost is more as we are located in an isolated location and we are at mercy of only one local service provider – again with their service too, the service is intermittent !!

Please try to visit us during the monsoons as the view in the monsoon is stunningly beautiful. You would be able to witness gravity defying waterfalls from almost all the rooms.

You can also choose to go for a Jungle Safari to Rajmachi Fort which is around 18 Kms drive, you would witness Mother Nature at her best. Here, an arrangement could be made wherein you can experience mouth watering authentic Maharashtrian Cuisine customized to your taste buds.

The complete surrounding is covered with a blanket of greenery justifying, ‘Holidaying At The Highest Peak of Lonavala’ at Upper Deck Resort. We would also like to suggest many other places of interest in and around Lonavala, such as: Wax Museum, Karla Caves, Shiravta Dam etc..

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you all.

Warm regards,

SAURABH J BAMANE.
GENERAL MANAGER.
E-mail : gm@upperdeckresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2017

View of mountains. All is good. Food is average. Only starters were good. Really felt like UPPER DECK. Road to the resort is narrow. Worth visiting once in lifetime. Must be heaven in rainy season. Sure visit once again.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank Jatin1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UpperDeckResort, General Manager at Upper Deck Resort Pvt. Ltd., responded to this reviewResponded 7 October 2017

Dear Mr. Jatin,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a great feedback on tripadvisor.com community..

We have shared your feedback & words of appreciation with our entire team.

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

As regards to the food is concerned we shall certainly work on the same to improvise it further.

Please try to visit us during the monsoons as the view in the monsoon is stunningly beautiful. You would be able to witness gravity defying waterfalls from almost all the rooms.

You can also choose to go for a Jungle Safari to Rajmachi Fort which is around 18 Kms drive, you would witness Mother Nature at her best. Here, an arrangement could be made wherein you can experience mouth watering authentic Maharashtrian Cuisine customized to your taste buds.

The complete surrounding is covered with a blanket of greenery justifying, ‘Holidaying At The Highest Peak of Lonavala’ at Upper Deck Resort. We would also like to suggest many other places of interest in and around Lonavala, such as: Wax Museum, Karla Caves, Shiravta Dam etc..

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you all.

Warm regards,
SAURABH J BAMANE.
GENERAL MANAGER.

E-mail : gm@upperdeckresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017 via mobile

For such beautiful resort the interiors are complete unkempt...shabby rooms... broken bathrooms ..flush in loos not operative ...
Dirty bedsheets....huge disappointment
For the money they charge it's a scam..
Only saviour is the ABSOLUTLY stunning veiw of the valley ..
good polite staff...
THATS IT!

Stayed: September 2017, travelled with family
Thank SanJai22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UpperDeckResort, General Manager at Upper Deck Resort Pvt. Ltd., responded to this reviewResponded 7 October 2017

Dear Madam,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a feedback on tripadvisor.

On behalf of the entire team of Upper Deck Resort, we would like to apologize for the inconvenience caused to you during your stay at our resort.

Please feel free to contact me on gm@upperdeckresort.com in case you wish to discuss further regarding your concerns.

Kindly treat this stay as a case of isolation & we will ensure that, you would notice a significant change during your next visit.

Just a small clarification: We request you not to use words such as "SCAM" to defame our property !!

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Upper Deck Family is eagerly waiting to welcome you all again.

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017 via mobile

Went with my husband after having read the reviews but i must say we were quite dissapointed. To start with for the price of a night the food quality, room quality, service, housekeeping is pretty below standard. For most of us who know the room rents, u would expect 5 star food and rooms but things are very sad here. Nothing is well maintained. The view, misty gardens are breathtaking but thats about it. The resort relies too much on nature for its upkeep. Stained towels, soggy papad, bad tasting food and very high focus on corporate and group bookings actually gets individual occupancies totally compromised. We were shocked to see how some of us families were huddled into a small make shift dining area because a large group occupied the restaurant.
The staff is in perpetual hurry to clear out plates so much so that they actually sometimes pick up plates while u eat. Room chairs are broken or totally absent, while too many people to clean gardens not enough focus on room service and housekeeping. The food is bad, bad, bad. Thank god we carried our own farsan for survival. Like i said the rent is way too high for service so poor.
The view is lovely and the misty atmosphere pretty much uplifts ur mood but too little for a rent like this. Make your choice wisely if u must or do a day visit as opposed to spending a bomb here.

Stayed: September 2017, travelled as a couple
Thank NA N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UpperDeckResort, General Manager at Upper Deck Resort Pvt. Ltd., responded to this reviewResponded 13 September 2017

Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a feedback on tripadvisor.

On behalf of the entire team of Upper Deck Resort, we would like to apologize for the inconvenience caused to you during your stay at our resort.

Please feel free to contact me on gm@upperdeckresort.com in case you wish to discuss further regarding your concerns.

Kindly treat this stay as a case of isolation & we will ensure that, you would notice a significant change during your next visit.

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit to notice significant change.

Upper Deck Family is eagerly waiting to welcome you all again.

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017 via mobile

Good location. xcellent views. real change from mumbai and is away from even the crowd of loonavla. place is a bit run down. certain portions of the estate give a weary feel. Pool is good. Food is average at best. Choice is there but quality needs to be improved. Service is decent and they are accomodative. Ours being a big group price was reasonable. Conference facilities are ok.

rooms were big and spacious. One area has good new rooms...rest bit old. Bathrooms are big but need some redoing.

trekking options are there etc. if they upgrade a bit this could be a real standout due to location.

Stayed: August 2017, travelled on business
Thank J_S_B40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UpperDeckResort, General Manager at Upper Deck Resort Pvt. Ltd., responded to this reviewResponded 13 September 2017

Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a feedback on tripadvisor.com community..

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Regarding Refurbishment / Rooms: We are delighted to announce that, we have added 18 new rooms to our inventory along with 10 refurbished rooms. The new rooms have been craft-fully designed with a combination of old-fashioned & contemporary look. We are extremely confident that you all will certainly love the new rooms during your next stay.

Regarding Food, our efforts have been always to ensure that we serve the best food across Lonavala, an attempt is to satisfy everyone, even though we are well aware that, in the matter of food, taste do differ from person to person.

Food quality is being customized as per the taste & various feedback received from our highly esteemed guests, however, based on your suggestions, we have further worked on food issue & would like to let you know that, some changes have been made in the entire array of food, you would surely notice a remarkable change in your next visit.

We are delighted to know that, you liked our service and Swimming Pool.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you all.

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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