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“Good Location, very average rooms - Not good value for money”

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Cloud 9 Hills Resort
Ranked #9 of 67 Hotels in Lonavala
Certificate of Excellence
Pune, India
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Good Location, very average rooms - Not good value for money”
2 of 5 bubbles Reviewed 8 September 2012

We stayed at the resort between 28th to 30th of July. Its about 45 minutes drive once you turn off the expressway at Lonavala on the Amby Valley Road. Getting there was not a problem since it is on the main road.
Once in, we checked in quickly, however we were asked to pay the total amount upfront which was a bit strange. We had opted for the Deluxe Hill Top Cottage. The room was quite cramped and the furniture was very dated. Also, the room was not brightly lit and that sort of added to the gloom since it was pouring outside all the time. The cleanliness of the rooms left a lot to be desired. The bathrooms were also not upto scratch.
The rooms have gas geysers which make a unique rattling sound which can be quite scary if one isnt used to a gas geyser.
The resort offers an all inclusive package with B/F, Lunch, Dinner and evening snacks included. Morning tea is served but only if you ask for it..we had to catch hold of one of the staff to bring us tea. The intercom in our room was not functional so there was no way we could order room service.
The resort has a common dining area. While the food was good overall but it started getting monotonous after only a couple of meals. Since the resort is secluded, one doesnt have any other options either.
The biggest plus was that the resort is truly in the clouds and the best times are spent walking around the property or enjoying the weather from the sit outs.
The resort is primarily frequented by Gujratis from Mumbai thus the food is catered for their palate. The resort suddenly became deserted on Sunday evening with not a soul to be seen outside. This is surprising since the resort claims that they do not take a single day booking on weekends!!

Pros - Location, weather in the monsoon season
Cons - Cramped, damp and unclean rooms, No room service,

Room Tip: Rooms at the corner seemed to be bigger. Also, while the hill top rooms have a better view, they do...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank GauravG30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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235 reviews from our community

Traveller rating
    122
    67
    26
    4
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • Any
English first
bombay
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 31 August 2012

Went there for a weekend with family, this place has a great location but is very badly maintained. If you can tolerate stinky restaurant, washrooms, dirty linen, ants in the rooms, unhygienic cutlery and very very average oily food, then this place is for you...
The staff tried its best, but we had to cut short our holiday as the resort was a complete disappointment!

Room Tip: Just 1 tip, avoid going here!
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank mamBombay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, Maharashtra, India
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 29 August 2012

went wit frenzz... class place!! good service n foood is just awesome especially the KABABS spacious rooms n we were 6 frendz n had terrific funn facility for indoor games is just awesome..
very good atmosphere and the rains and the fog make your experience just more enjoyable!!

Room Tip: deluxe rooms r d best!!
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  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank MaulikPanchal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, Maharashtra, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 August 2012

had awesome fun with family, we were a group of around 14 people and 4 kids and had 7 rooms, the rooms were fabulous! the service is anyday excellent to other places i have stayed in lonavala!! the staff is very warm and always ready to help!! oh the food!! now thats what i love, the food tastes just like home but make u lick ur finger!! yummmy!! the palce is very calm and u can thouroughly enjoy nature, sit in peace in ur balcony and njoy the fog and the rains, swimming during the rains is another fun!! luckily thers nothing around but greenary so its all d fresh air and oxygen one can have!!! just superb!! didnt feel like comming out of there!!! missin the 4 days i spent there, wanna go back asap!!!

Room Tip: super delux rooms are awesome!
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cuteaditya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 20 August 2012

We visited the resort from 18-20th August 2012. True to its name, the resort is located amongst clouds. At 1500 ft above Lonavala, the resort always has clouds, mist and fog throughout the day and night. The weather was excellent - chilly with intermittent rain. The drive to the resort was absolute fun with steep, winding roads up from Lonavala towards Lions Point and beyond towards Amby Valley. The entire journey was though fog, intermittent rain and excellent greenery and forests.

We stayed is the hill top deluxe cottage. The room was poorly maintained with furniture, doors etc being old. There were cobwebs around the room lights. The bathroom was slippery and dirty at corners. It had a gas geyser which had a continuous gas leakage. The AC swithched off at midnight. It re-started later once we complained.

The swimming pool was extremely small and poorly maintained. Due to continuous rains, the pool water was too chilly to bathe in.

The resort did not have any recreation facilities. There were only few games for tiny tots located at the rear of the restaurant. A carrom board was set-up upon request in the restaurant. My 12 year old daughter got completely bored since she had nothing to play with.

The restaurant served good and delicious food (veg only). The variety of food served was also good.

We paid 15500/- for 2 nights for triple occupancy (incl bed and meals for my daughter). I found this tariff extremely high because of the lack of facilities and poor cleanliness.

However, the place woud be ideal for honeymoon couples, especially because of the location and weather.

Room Tip: All rooms are similar. Choose a standard room instead of a hill top deluxe cottage.
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bijal_Damania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cloud 9 Hills Resort

Property: Cloud 9 Hills Resort
Address: 8 Kms Before Sahara Amby Valley City Road | 4 kms after Lions Point, Lonavala 410401, India
Region: India > Maharashtra > Lonavala
Amenities:
Restaurant
Hotel Style:
Ranked #9 of 67 Hotels in Lonavala
Price range (per night): ₹ 6,158 - ₹ 11,604
Number of rooms: 20
Reservation Options:
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Also Known As:
Cloud 9 Hills Resort Lonavala

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