Do not be fooled by the sweet talking hosts over the phone. Once you reach the villa there is absolutely NO SIGHT of them and the helpers (only 2 of them) run the place. There wasn't even a reception room!!! The rooms were smelling awful, very musty and looked & smelled like they were never aired ever. When we asked for a change of bedsheets we were told that they just changed it in the morning. Clearly not the case and we literally had to hide our faces in our tee shirts and sleep due to the awful musty smelling blanket & sheets. The villa is also quite run down and looks like it has never been cleaned thanks to the cobwebs and a film of dust on everything, exposed electric wires, non functional geysers etc. To add to our misery we paid for an AC room (forced to take it as they claimed houseful - clearly not as we realised later there were 4 cottages free) and the AC and geyser was not working apparently due to load shedding. Conveniently it came on only at night when folks don't use the AC as it is cold anyway. The height was the food was priced at 25 rs for two slices of bread with almost non existent butter and a chicken curry at Rs 260?-. HA!!! The biryani is nothing but plain BOILED RICE mixed with something that looked like turmeric chicken curry... Absolutely Disgusting!
I would recommend this place only for the view but my advice is that even the view won't make up for the lack of everything else. Owners if you are reading this - it's high time you take a lesson on customer service and cleanliness. People like us toil hard to make money and we don't want to waste it on some place that does not even provide basic clean sheets and food.
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- Also Known As:
- Heritage Villas Lonavala