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“The Worst Villa Ever!” 1 of 5 bubbles
Review of Heritage Villas

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Heritage Villas
Mumbai
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“The Worst Villa Ever!”
1 of 5 bubbles Reviewed 17 October 2010

Do not be fooled by the sweet talking hosts over the phone. Once you reach the villa there is absolutely NO SIGHT of them and the helpers (only 2 of them) run the place. There wasn't even a reception room!!! The rooms were smelling awful, very musty and looked & smelled like they were never aired ever. When we asked for a change of bedsheets we were told that they just changed it in the morning. Clearly not the case and we literally had to hide our faces in our tee shirts and sleep due to the awful musty smelling blanket & sheets. The villa is also quite run down and looks like it has never been cleaned thanks to the cobwebs and a film of dust on everything, exposed electric wires, non functional geysers etc. To add to our misery we paid for an AC room (forced to take it as they claimed houseful - clearly not as we realised later there were 4 cottages free) and the AC and geyser was not working apparently due to load shedding. Conveniently it came on only at night when folks don't use the AC as it is cold anyway. The height was the food was priced at 25 rs for two slices of bread with almost non existent butter and a chicken curry at Rs 260?-. HA!!! The biryani is nothing but plain BOILED RICE mixed with something that looked like turmeric chicken curry... Absolutely Disgusting!
I would recommend this place only for the view but my advice is that even the view won't make up for the lack of everything else. Owners if you are reading this - it's high time you take a lesson on customer service and cleanliness. People like us toil hard to make money and we don't want to waste it on some place that does not even provide basic clean sheets and food.

  • Stayed October 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Rebellion1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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39 reviews from our community

Traveller rating
    5
    13
    5
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Navi Mumbai, India
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 1 September 2010

This villa has the smallest rooms i have ever seen and was smelling aweful.they dont even change the sheets...i just couldnt bear it..had to leave within 20 mins of check in...and forget about getting any refunds...and as for the rate they charged me 3000/-,when i called in for enquiry i was told there are no rooms and if someone cancels u might get one...guess what when i made the payment online and reached over there,there was no one...believe me guys these ppl just cheat you and nothing else...from my side its a strict noooooo...unless untill u got loads of money and will be happy to spend it on a shi**y place like this.

  • Stayed July 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank nikhil131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Lonavala hotels

Mumbai, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 2 August 2010

I seen heritage villa,one of worst hotel i ever seen in my life...they hav room but not up to the mark.its not worth to pay for those room and facility we get.they just make money...room service is so bad and they dont hav quality of food.as it is so far from express high way u dont hav any option to go any where to hav food.so u dont hav option to hav such food ....i wil never suggest this hotel to my friends.as its not worth for me for wht i paid there
nature view is excellent ,that is only positive point .....so its was an average weekend of thos month at heritage villa
cheeers everybody

  • Stayed July 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank jay304554
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 4 June 2010

Heritage Villa had so many reviews that I read before i went. Some were good and some not so. I think that the owners Bunty and Alka are totallyu misinterpreted and are really very approacable. The rooms were clean with very helpful staff. I ADORED the location which is at the foothils of beautiful mountains. The site is near Karla caves and Pavana Dam is another adventure with speed boating.
There is a little swimming pool with 2 well maintained hammocks at the resort. One can chill with a pint of beer and have a blast. The setting is very rustic and gives a fabulous view in the night. very peaceful.
The food though is very expensive and of good quality. If the breakfast is offered free the its only Poha which seems a tad less for the rates per night that we gave.
But I really recommend this resort for a 2-3 night stay with familes. Lonavala is near by if you want the hustle bustle of town. But if one is going to rejuvenate ones tired body and soul then HERITAGE Villas is the place for you.
I will certainly go back

  • Stayed May 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank BTT01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 12 May 2010

Huh !! what an experience ?? After a month stress,I really wanted a break from work and have some gud time with my partner but it was a trip thats BAD BAD enough for us to actually never trust the hotel advertising/promoting themselves.

The room,location,services nothing was worth sparing your time and money for.The OWNER WAS RUDE, no manners and etiquettes. When we told him about the uncomfort we are going through...he and his wife Alka started shouting and abusing and threatning us. Instead of taking care of their guests and making their stay pleasant, they kept asking their servants to keep knocking at doors and disturbing us.Leave apart the services we were paying for - that includes AC,TV,Shower, which hardly worked and the reason owner gave..its not juz here its in entire lonavala..bad weather and stuff.

When we spoke with them over phone about the booking, they were so sweet and well-mannered but when it came to offering services and comfort, things turned HELL.

I swear never to plan my trip like this, it was stressful and frustrating.

"Dikhawe pe mat jao, apni akkal lagao"

  • Stayed May 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Act_Human
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritage Villas

Property: Heritage Villas
Address: Plot No.102 | Karla, Lonavala 413210, India
Region: India > Maharashtra > Lonavala
Hotel Style:
Ranked #29 of 66 Speciality Lodging in Lonavala
Price range (per night): ₹ 2,727 - ₹ 4,432
Number of rooms: 8
Reservation Options:
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Also Known As:
Heritage Villas Lonavala

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