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“Great place for Relaxation”

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Kayaloram Heritage Lake Resort
Ranked #34 of 70 Hotels in Alappuzha
Reviewed 27 August 2012

This was one of the best travel experience in my life. The rooms, Lake view,food and service everything was great.Just to mention the reception and restaurant staff was very friendly and provided us all the information when ever needed.
This is one of the great place to stay and is value for money.Highly recommended.

Room Tip: Rooms on the lake side gives really good view.
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  • Stayed: August 2012, travelled with family
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Thank Vaibhav_Deshmukh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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149 - 153 of 214 reviews

Reviewed 26 August 2012

We spent 3 nights here during the second week of August and to be honest we couldn’t wait to leave the place. The AC in our room was faulty from the start and despite us reporting this twice to the management they still failed to fix it properly. We only had hot water in the shower for one of the days during our stay, and there was a TV in our room which didn’t work. Although the swimming pool looks good the water was poorly maintained and was dirty and full of dead bugs, there are no loungers at the pool either.

The restaurant menu is very limited and very expensive by Kerala standards and you have literally no choice but to eat there as the resort is fairly isolated with no other restaurants anywhere near outside. We found the standard of the food to be very bad and had to send back cold food on a number on occasions, I sent back cold seafood chowder only for it to be returned to me topped up with hot water. There was lots of dishes on the menu that were ‘not available’ when we tried to order them. I waited 1 hour 15 mins one evening for a toasted sandwich to be made so the following night we per-ordered our dinner an hour in advance but even this wasn’t good enough as we were eventually served dinner 2 hours after ordering it...and it was awful.

The reception staff seemed to be preoccupied in trying to arrange a houseboat trip for us so beware of this are they are charging commission on top of the price, we arranged our own houseboat from the houseboat jetty & I would recommend doing this rather than going through the hotel for it, the houseboat can pull right up to the grounds to collect you which is a plus. The resort grounds are well kept and maintained and they have some animals such as rabbits and geese there which seem to be treated better and fed better than the residents are.

The receptionist kept our passport for two days after we checked in saying that they had to photocopy them and when we asked for them back we were asked rudely by a woman from reception for a ‘cash advance’ even though we had already paid a deposit in advance. Also beware when checking out and settling any bills, carefully examine any charges as they tried to charge us twice for food we had already previously paid for.

The old style Kerala cottages are nice and the grounds are well landscaped in this resort but all in all the place suffers tremendously from bad management and a terrible chef, and the reception staff could do with some customer service skills instead of coming up with excuses. I would recommend that you have a look at alternative backwater locations rather that staying at this place.

  • Stayed: August 2012, travelled as a couple
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1  Thank DessyD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2012

We as a family booked three lake facing rooms at Kayaloram Heritage Lake Resort and had a great vacation with a feel of homely stay in God's own country within peace and tranquil of nature. The biggest plus point of this resort is its location with the stunning view of the backwaters and its breathtaking natural surroundings.. To begin with the rooms are comfortable, the food homely and delicious with every need taken care of, the staff very friendly and smiling, the swimming pool, small but enjoyable and the lake right in front of our room was soothing and relaxing. The Ayurveda centre had relaxing massages to offer. The house boats docked right in front of our rooms which was an easy access to get in and spend a day in the backwaters which was a delight. Their Manager Dhanesh was attentive to taking care of all our needs and their Restaurant staff were smiling and catered to all our requests in serving us authentic kerala fare which was delicious and relished by us. The only minus we felt in this whole stay was that the room ACs used to get switched off on its own by six a.m but since the weather was pleasant we did not try to enquire or complain about it. A comfortable and no five star frills resort which is enjoyable and a total value for money stay...Will definitely recommend - worth a stay...

Room Tip: The lake facing rooms have a great view
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  • Stayed: August 2012, travelled with family
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Thank Pervin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2012

am finny born and brought up in a small town of kerala,studied in delhi,staying in perth australia.3 months back been to kerala, stayed in kayaloram resort, to be honest absolutly stunning views, the real look of a star kerala.....wonderful service, and special rooms, with great for fishing and boating. would love to stay thr soon in nov when again am for my holidays in kerala,
remembrance of a lifelong experience.

Room Tip: room facing the water is absolutly stunning....would love it am sure
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  • Stayed: May 2012, travelled with friends
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Thank Finny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2012

With a breathtaking view of the backwaters of Kuttanad, Kayaloram presents you with a great air of calmness and relaxation. Well maintained and well managed, it is one of the best places I've been to. The rooms are also fantastic, with Great antique furniture and wood work. Recomended highly.

  • Stayed: August 2012, travelled as a couple
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1  Thank jeeni1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kayaloram Heritage Lake Resort

Address: Punnamada Alleppey | Alleppey, Alappuzha 688006, India
Phone Number:
Region: India > Kerala > Alappuzha District > Alappuzha
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#9 Top resorts Hotel in Alappuzha
Price Range: ₹ 3,801 - ₹ 6,701 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Kayaloram Heritage Lake Resort 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
Kayaloram Lake Resort Managed by Mir Group of companies, Kayaloram Heritage Lake Resort,set in the enchanted landscape of Alleppey, offers impeccable services at par with international standards. Ideally suited for business travelers and tourists alike, the resort is set in lush green settings of Punnamada in Alleppey, the Venice of the east. Kayaloram is a true blend of the rustic ambience of Alleppey and the facilities of a modern resort.The resort also offers an Ayurvedic centre which has all the major treatments.Kayaloram has been classified under the title of Heritage Resort, by the Government of India.Sizzling backwaters Cruising along the stunning and unique backwaters of Alleppey gives you the most enchanting holidaying experience. The back water cruise along the narrow canals that interweave the rustic villages of Kuttanad gives you the most awesome experience. Hear the ripples of Vembanad Lake and feel completely relaxed in the rustic charm of the villages. It is fascinating to watch the village girls engaged in the various house hold chores in front of every house & men doing their daily works. Enjoy the savor of fresh coconut water; watch the toddy tappers tapping fresh toddy & village folk active in making coir from coconut husk.Alleppey gives you much more beyond these. ... more   less 
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Also Known As:
Kayaloram Heritage Lake Hotel Alappuzha
Kayaloram Heritage Lake Alappuzha
Kayaloram Heritage Lake Resort Kerala/Alappuzha

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