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From Cochin Port: Backwater Cruise by Houseboat
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Reviewed 13 June 2013

We travelled to Kerala and were booked with Rainbow Cruises for a one night stay on the backwaters of Alleppey.

On reaching the rainbow cruises jetty, we were welcomed with a welcome drink and asked to fill up our details. We were then assigned a houseboat named "Rainbow Ruby"

Though the boat was not well maintained, I gave them the benefit since it was monsoon season. But things went downhill from there on.

The BAD
-----------
1) The bed covers were not clean, had spots.
2) There were 2 lizards running around in the bedroom which were killed by the staff and thrown out. We spent a sleepless night in the bedroom.
3) The dining area in the front of the boat had just one CFL bulb working in the night. It gave us a feeling of living in a slum.
4) I spotted a rat running around in the dining area.
5) The kitchen hygiene wasn't any where close to being tolerable.
6) The staff also did not adhere to hygiene. Infact we had to specifically tell them to wash their hands after they killed the lizards as they were about to serve lunch.
7) The staff couldn't communicate in English/Hindi. They understood basic english words.
8) The area behind the driver where you can lie down and watch the world go by had broken railings.
9) The bathroom was dirty and the faucets were broken.

The GOOD
--------------
1) The staff were helpful and well behaved.
2) The food was very good.

They serve fish for lunch and chicken for dinner. If you need fish for dinner, they take you to a stall in the lake and you have to buy fish at rip-off prices. But the fish is fresh and cooked so well you don't mind.

Overall - I would say AVOID RAINBOW CRUISES like Plague. There are other houseboat operators with better boats available.

Check the pictures I am attaching with this review.

Date of experience: June 2013
7  Thank normally_crazy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 8 June 2013

We visited the Rainbow Cruise in June 2013. On arrival we were greeted well and welcomed with drink.We bought our own alcohol.Condition of the Boat was the not very good. The furniture and upholstery was dated. There was no basic cleanliness in the rooms. Kitchen was not clean, so i did not enter because i m very finicky. The tables,bed and doors were not cleaned since ages. The faucets in the bathroom were all broken.There was no TV. Staff at the boat was good and friendly. The food was also well cooked but the maintenance of the boat was pathetic for the kind of tariff they charged. We could have stayed in a 5 star in that price.
Worst thing is we saw 2 lizards in the bedroom and also saw a rat in the dining area,that spoiled our dinner.Because of that we couldn't sleep at night.
Since it a deluxe cruise there was an A/c which was switched on only at night.Obviously, it was not working fine and we were still feeling hot. The condition of the boat, absolutely spoilt our experience, although the backwaters were scenic and beautiful.
They also took us to a fisherman on the way, where we had to buy fish at a premium price, but luckily the fish was fresh.We also had coconut water which was stale.
So, our overall experience with Rainbow cruise was bad and we will never book it again.
There are other options of luxury house boats which you can try but not Rainbow cruise for the condition of their boats and price you pay.
2 stars are for the service and not the boat.

Date of experience: June 2013
9  Thank MrsRaisinghani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 June 2013

The most amazing way to spend part of your vacation in Kerala.
I recommend 2 nights on the boat, then you will get the real experience.
It was so nice, no wifi no nothing, just the two of us, my boyfriend and i on the boat with the crew, Captain, Server and a Chef who prepared every meal for us. We had a nice bedroom with a little bathroom. The main part had nice chairs and a place to lay down, as well as a dining table with chairs. I have nothing bad about this trip. This is a MOST when visiting India.

Date of experience: December 2012
7  Thank 244malenej
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 June 2013

we stayed for a day and night in one of the luxury houseboats..they are an excellent way to relax from the busy city life.. they gave us lunch, evenin tea n sncaks, dinner and breakfast for the following day.. we were welcomed with tender coconuts and the ppl on board were very frndly.. they took complete care of us .. the boat was clean and the food prepared by the chef on the boat was d best food i hav ever had in kerala.. it was fun to get down from d boat, purchase seafood as per ur choice and have them cooked in a manner whch u like.. either kerala cuisine or any other.. if u want to enjoy the ayurvedic massages of kerala, they will drop u at a certified massage centre. havin d best sea food after a hot massage was a heavenly experience. while booking a houseboat, try not to compromise on ur choice of houseboat for money issues.. they are toootally worth every penny..

Date of experience: May 2013
4  Thank UmaKrithika
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 June 2013

We stayed for 2 nights in elitaire luxury houseboat. Excellent way to relax from our scheduled lifestyle. Do take lot of care in booking a houseboat while planning a trip. Dont settle for a cheaper ones.. u will have to waste ur holiday then.
Pros for Rainbow:
Excellent interior, Very gud food, communicative and caring staff (Mr.Shibu(captain), Mr.Justin and Mr.Venugopal- CHEF). My wife had to suffer a little indigestion problem on one late night and they helped with a perfect lime juice with some ginger and salt without any hesitation. Thanx to the crew on-board. HYgenically maintained rooms and toilets and living place. Cant find any insects inside the cruise. Canoe ride that we took in an evening arranged by the crew was very interesting and made the whole trip a best in that 45 minutes. On the whole.. A best reliable cruise in alleppey.

Cons:
TV not working properly. Water in Bathroom is not gud and shower cant be used.

Otherwise.. Rainbow Cruise Elitaire is the best!!!!

Special Thanx to the chef Mr.Venugopal!!

Regards

Shawn.

Date of experience: May 2013
1  Thank Shawn k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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