Externally the hotel was good. When we got into the hotel, it was definitely very clean as it appears on the website. However, it did not have a restaurant (they say it is expected to open up shortly). We booked a superdelux room for 3 nights. When we arrived at the hotel, there was nobody to help us with our bags which is normally expected. They took the trouble to serve us breakfast which we liked. The room service guy was extremely good and pleasant. Though the hotel was extremely clean, it did not give a 3 star feel. The room was not being cleaned on a daily basis, towels not changed and considering we booked a superdelux room, we did expect them to provide tissue papers, toilet papers, soaps, without our asking for it. However, when we requested them for these accessories, they provided for them instantly. Room service should definitely improve like when we finish breakfast, the guy should come back after a reasonable amount of time to collect the left over stuff. That did not happen without being told to do it. It is a new hotel and so the Management should take care of these small nitigrities for its own good and to build up the reputation of the hotel. The reception guy, Mr. Shaji though was very cheerful and cordial with us. I am writing this review only for the overall good of the hotel.
- Official Description (provided by the hotel):
- We, the pioneers to create the state-of-the-art in Hospitality Industry in “Gods Own Country”, “Picasso Castle” build up with luxurious touch in the lap of the Punnamada Lake and in the Arabian Sea. Well furnished rooms with imported supplies to flock the global standards and spacious to get significance, while you share your imperial experience with us. ... more less
- Also Known As:
- Picasso Castle Kerala/Alappuzha