Just returned from a 4 night business trip at the Grandover. Right off the bat we ran into trouble. 2 of my female colleagues, after reserving a room with 2 queen beds, were shown to a room with a king bed. Thewt were told the hotel had overbooked the double queen rooms, and this was all that was available. A rollaway cot was suggested if the 2 women did not want to sleep in the same bed. Believe it or not, about 5 years ago, the same thing happened! At that time, 2 of my male employees were shown to a room with one king bed. One of the guys did opt to sleep in a rollaway, but we were very unhappy about it. We were not going to be treated like that again so we complained bitterly to the front desk manager. She agreed with us, but had to check with her supervisor before addressing the problem. Long story short, by later that evening, a double queen room was found, and everyone was comfortable after that. But this type of treatment is unacceptable for a seemingly first class resort hotel... The food in the main diningroom is excellent , worth a trip to eat there even if yoju are staying somewhere else. But another area in need of improvement is room service. I ordered breakfast in my room on 3 occassions, and each time they forgot things on the tray, and had to go back down to the kitchen to fetch them the while I waited. Example- one day they forgot silverware, another, they forgot toast, and on another day, they forgot butter. Very annoying! Thus, the title of my review - the Grandover is not what it used to be, and travelers need to be wary of this.
- Official Description (provided by the hotel):
- Rising above the North Carolina Foothills is the Grandover Resort, a picturesque resort with 247 guestrooms, Spa at Grandover and two 18-hole championship golf courses. Indoor/outdoor pool, whirlpool, sauna, tennis, fitness center, restaurants and lobby bars. We are the perfect choice for meetings or conferences with our flexible meeting space, on-site catering, audio & visual, and much more for you to have a successful meeting. ... more less
- Reservation Options:
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- Also Known As:
- Grandover Greensboro
- Grandover Resort Conference Center