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“Had fun and relaxed”
Review of Brookside Resort

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Brookside Resort
Ranked #34 of 77 Hotels in Gatlinburg
livingstion
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Had fun and relaxed”
Reviewed 25 June 2011

My husband,my three year old and I went to the brookside for a one night stay the lady at the front desk was very nice and helpful. My little girl loved the pool and i tried to get her to play on the swings and slide but she didnt want to leave the pool the room was neat although a little dated but we were on the river and left the window open and listened to the stream all night loved it will be back to stay again lots to do there also.

Room Tip: rooms on right side a little far from pool
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  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
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1 Thank christie2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (188)
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English first
Gloucester, Virginia
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 20 June 2011

My husband and I checked into the resort.The people there were very friendly.I had picked this place to surprise my hubby for our 1 year anniversary.What I was not aware of is that is more then just a few blocks from the "heart" of Gatlinburg.The other issues were ...no coffee pot in the room and no wifi which we like to have so in case we see or hear of something we would like to do we can look it up and check the reviews.And it allows us to stay in touch with family when we are 8 hours away from home.They did tell us the storm from a few weeks prior had knocked out a piece of equipment.Either way the room we had was HUGE,a bit out dated but it was still nice and the back door opened up the the stream in the back.The staff was very friendly and since we were there on our honeymoon , they let us cancel in person to find a closer place to stay in town.But thier hospitality was great .We would give them another try....PS, Their pool looked GREAT, but we didnt stay to use it.

Stayed June 2011, travelled as a couple
Helpful?
Thank Kimm1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alabama, USA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 June 2011

Read the reviews and almost cancelled our booking but I'm glad we didn't, Our room was very clean and comfortable - there was the smell of the wood fireplace when we first walked into our room but it wasn't unpleasant. We had a balcony overlooking the brook which was delightful --- a fast flowing, sparkling clean brook which you can really enjoy --- sit on the rocks and relax!

No coffee in the rooms and no continental breakfast or any coffee at all which was disappointing. A really nice Pancake breakfast restaurant across the street which was a good thing as we ate there in the mornings and the coffee there is great.

The pool/s were sparkling clean and the staff were friendly. We walked into Gatlinburg - about a 15 minute slow walk which was very pleasant. For those who don't want to walk the trolley stops right outside the resort and is only 50 cents.

For the price this was an excellent choice.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
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    • Service
Helpful?
2 Thank Borth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smyrna, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 January 2011

Upon our arrival, I did notice that the decor was very worn and dirty, the office was over run with paper. They gave us a room that was around in the back to the right side of the office, we had to go down a hill and park, then walk up a ramp to get to our rooms. I can deal with drab but not dirty. When we opened the door there was a huge stain on the carpet that met you right at the door, the room smelled very musty and old. The tops of tables and the TV had not been dusted, the only thing that looked clean was the bath tub, and there was a dead but in it. We were so tired that we stayed night. I got up the next morning and went to get the FREE Continental Breakfast while I was there the electricity went out. We left the next day, we paid for two nights in cash, they gave us the one night back, then when we got our bank statement they had charged us for the two nights. I will not recommend this place to anyone, we have since turned them in to the BBB.

  • Stayed September 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Smacksmom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Gatlinburg hotels

Sanford, FL
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 November 2010

My husband and I usually stay in the Brookside cabins out by Greenbrier but we were not able to afford it this year until we saw that Brookside was running a stay 2 nights for $199 and get either tickets to Ripley's Aquarium or a 3rd night free...That was a deal we could not pass up! So we booked out stay and picked the 3rd night free.

The room was super nice...keep in mind it is outdated BUT the king size bed was super comfortable....the in room fireplace was excellent since it did get down to 31 degrees at night and the private baclony overlooking the stream was amazing! The room was very roomy and had a microwave with a mini fridge that kept everything super cold and a small sink. We did not use tha whirlpool tub.

Wifi was a little hard to find but once we sat on the balcony with our laptop we found a signal with no problem.

We really enjoyed our stay. We walked up to the road to take the trolley into town for 1 night for dinner and then our last day to spend the day walking and shopping and sightseeing in Gatlinburg. The location was great!

They do have a continental breakfast, which we did enjoy 1 of our days and it had donuts, coffee, o.j., yogurt, bagels, pop-tarts and cereal. We were up early to head out to Cade's Cove so this quick breakfast fit the spot.

Once again, the hotel rooms are dated but it adds to the charm of Gatlinburg. We will definitely be back!

THANK YOU BROOKSIDE! :-)

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank zdavis29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Brookside Resort

Property: Brookside Resort
Address: 463 E Parkway, Gatlinburg, TN 37738-4904
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 77 Hotels in Gatlinburg
Price range (per night): ₹ 4,848 - ₹ 11,441
Hotel Class:2.5 star — Brookside Resort 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
We are City Close but Country Quiet. Brookside Resort is just 3 blocks from downtown Gatlinburg, 4/10 mile up on 321 at Light 3. When you're on the property, it feels like you're in the country yet a short walk to downtown. The Gatlinburg Trolley stops in front of the office. Most of our large rooms have private streamside balconies and wonderful amenities. Season after season, you will love coming back to Brookside Resort. We take great pride in Brookside Resort and in providing outstanding customer service. We offer a wide range of amenities right here on the grounds. Brookside has a basketball court, Shuffleboard, a sun deck, BBQ Grills, 2 outdoor pools, a "River Walk" path along the river. Brookside provides a free hot continental breakfast offering the traditional Southern "Biscuits & Gravy", "Teddy Bear" waffles, hot oatmeal with brown sugar & raisins, a variety of cold cereals, pastries, orange juice, milk and coffee are available. Brookside Resort was built in 1931, 3 years before the Great Smoky Mountains National Park was declared and was once considered one of Gatlinburg's premier hotels. Brookside Resort over the years, has been through many transitions. The new management of Brookside Resort has spent hundreds of thousands of dollars to bring back the exterior charm of Brookside Resort and now are facing the interior renovations with gusto and dedication. The towers now have 39" LED televisions, radio/alarms with phone docks, new carpeting and tiled foyers, Wi-Fi throughout the property, in-room safes, new linens, and many have remodeled bathrooms with much more to come. The staff at Brookside welcomes you to Gatlinburg!! ... more   less 
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Also Known As:
Brookside Hotel Gatlinburg
Brookside Motel Gatlinburg
Brookside Resort Gatlinburg

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