We have stayed at this Motel for over 20 years. Great place to stay at a fair price in Gatlinburg, which is hard to find. Clean comfortable room with excellent service. New owners have worked very hard to keep up the same standards if not improved from the previous owners. We looked forward to staying here again. Motel is in walking distance to the strip, The Village and Ripley’s Aquarium.
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The motel is fine, the location great, the staff was friendly, and the room what you would expect from an establishment of this category.
The only gripe I had was the air conditioning. It was so loud that I could hardly sleep, even when using ear plugs. If you don´t mind the din, or if it´s cool enough to be able to switch the a/c off during the night, you´ll be happy with the Marshall´s Creek Rest Motel. If you have a problem with a 90 decibel a/c I wouldn´t recommend it.
Clean room, let us check in early. AC was a little loud, however customer service was above average. We had accidentally left pictures from the sky lift there, and the lady at the front desk mailed them to us. Try to get that at a 5 star resort and you would be out of luck.
Our stay was only one night. The outside looked intimidating but the inside was very clean and updated. However wished location was closer to town than expected. The owner was very friendly. There was another hotel behind us that you opened your window to. Sufficient for a clean nights stay.
We stayed here one night as we traveled to the East Coast. After a long day of travel, it was refreshing to be greeted by a very polite, kind and welcoming young man working the front desk. The room was very clean, and an excellent location right off the main drag so all within walking distance. The next day we checked out before regular front desk hours and all we needed to do is call for the manager, and he met us at the front desk for check out; again being very polite and accommodating. This isn't a fancy place, but is clean and you couldn't ask for a friendly staff. I highly recommend this motel for a pleasant place to stay.
this is a charming motel within walking distance of main drag of gatlinburg. the room was clean and the beds were comfortable. everything was in working order. the pool was clean and easily accessible. by the pool was sitting area in shade which i really appreciated. we were in end room by road to main street of gatlinburg. it was very short walk to craft village on main drag and we felt safe walking there even though it was after dark. i would recommend this motel.
