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“Excellent Staff” 4 of 5 bubbles
Review of Bearskin Lodge on the River Hotel

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Bearskin Lodge on the River Hotel
Ranked #9 of 82 Hotels in Gatlinburg
Certificate of Excellence
Athens, Alabama
1 review
“Excellent Staff”
4 of 5 bubbles Reviewed 9 July 2012

The staff was excellent. I made reservations only a week ahead for two rooms. Rates were good. Staff was excellent when I wanted to change a room so I would have adjoining rooms. They even discounted my rate. Rooms are large.

Pool area was fun. My 7 year old niece loved the lazy river. The pool was small and the lazy river was small. But when you put the entire pool area together with the two fire pits, you have a very nice area. Especially when you think how space in Gatlinburg is limited.

Location is excellent. Great resturants next door.

Only negative is the carpet through out the hotel needs to be replaced. Our room, when first arrived, had A/C off and was musty smeeling. Bring you some Freebreeze.

If you stay here, try to request a room on the north end of hotel. Better view of river and farther away from south street noise.

Room Tip: If you stay here, try to request a room on the north end of hotel. Better view of river and farther...
See more room tips
  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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933 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (224)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
IN
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 9 July 2012

As mentioned by numerous other guests the staff is certainly lacking in friendliness and hospitality. To put it simple downright rude at times from the front desk to the dining area. Other than the staff the location and comfort of the hotel is great. What is most disturbing is they don't seem to care either if the customer is not satisfied as observed by many of the other guests that were there at the same time we were. This is a shame because as I noted above it has a lot of potential for a great hotel. Note to staff - put a smile on your face, welcome your guests, do not eat at the counter in front of the guests and show some interest when a guest comes to you with a concern (even if you can't do anything about it).

  • Stayed June 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Team07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoover, Alabama
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 3 July 2012

This is a lodge this is good for a weekend trip, but no more. The rooms were nothing special (and we had a river balcony room) and moderately clean (could have been better). We found it very odd that the jacuzzi tub was right in the bedroom instead of in a private room. Traveling with our two teenage kids basically ruled out the possibility of our relaxing together in the tub. The lobby is extremely small so don't plan on hangin' with friends and family in there with a drink in hand. In consideration of the price of each room I would have expected the staff to be a least friendly. The lobby is tiny and yet those manning the front desk NEVER greeted us when we entered the lobby, they just ignored us. Very disappointing. The breakfast was lame. The pool and lazy river are both tiny, although they are nicely landscaped for privacy. The location is the best part about this lodge. We were able to walk into National Park, walk to the Gatlinburg strip stores (village), restaurants, fishing, etc. I would definitely explore other options before returning to this lodge.

  • Stayed June 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Janice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Augustine, Florida
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 28 June 2012

Most of the nicer hotels I looked at, including this one where all around $100. This hotel backed up to a nice river that we could hear when we opened the doors. Great sound to sleep too. Beds were comfy and place was clean.
The breakfast was average for a mid- level hotel. Definitely better than nothing when traveling with two hungry boys :)

Great location at the base of the smoky mountains and at the far end of the neon chaos of Gatlinburg.

  • Stayed May 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Tharrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tosa, wi
Level Contributor
95 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 27 June 2012

Beautiful grounds and buildings, total log cabin theme. Pool was clean. They also have a lazy river with innertubes. Rooms clean and large. Friendly staff. The rooms we got were $150 plus tax during the weekend. Would stay here again. Quick walk to many attractions. Across the street from Sugarland Winery. The lodge is located by stoplight 10.

  • Stayed June 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LA t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bearskin Lodge on the River Hotel

Property: Bearskin Lodge on the River Hotel
Address: 840 River Rd, Gatlinburg, TN 37738-3133
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Gatlinburg
#11 Romantic Hotel in Gatlinburg
Price range (per night): ₹ 4,495 - ₹ 11,374
Hotel Class:3 star — Bearskin Lodge on the River Hotel 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Bearskin Hotel On The River
Bearskin Lodge Gatlinburg Tennessee
Bearskin Lodge On The River Gatlinburg Tn

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