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Quality Inn Creekside
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Reviews (686)
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All reviewsroom was cleanchoice hotelscherokee grillober gatlinburgcreek runningwithin walking distancewould stay here againbiscuits and gravyhot breakfastthe main stripwalked everywherenew carpetfridge and microwavean older hotelfree breakfastgreat roomdesk clerk
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2 - 7 of 686 reviews
Reviewed 2 weeks ago

Family of 5 stayed at this hotel for 3 nights. The room was spacious enough for all of us and there was an extra sink outside of the bathroom that was convenient as well. We all loved the creek that runs adjacent to the hotel, so much in fact that we left the window open over the nights to hear the sounds of the running water. The hotel location is great as well, on the south end of Gatlinburg so very close to the national park, while still in walking distance to all that Gatlinburg has to offer. Finally, the staff was very friendly and accommodating, especially Cherie M. at the front desk in the mornings - she found time to help me with the pancake machine in the morning despite being very busy at the time. We will definitely stay here again.

Room Tip: Rooms with a "creekside" view are the best and include a balcany to enjoy the view/sounds of the creek.
  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Service
Thank ajgm06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Director of Sales at Quality Inn Creekside, responded to this reviewResponded 2 weeks ago

Thank you for choosing Quality Inn Creekside - Downtown Gatlinburg for your fun-filled trip to the Smoky Mountains! We appreciate you taking the time to share the highlights of your stay. Your compliments have been shared with our staff, especially with Cherie and commended them for doing such a wonderful job. We look forward to welcoming you and your family again with our Southern hospitality and outstanding service.

Nicole Sins
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I was there on business, and the ocation is by far the best thing about this hotel. It's in the heart of "old" Gatlinburg and right next to the Cherokee Grill, which is an awesome place to eat. The rooms are bigger than average and clean, and the staff is friendly. I did have a problem with my bill I didn't catch until I got home & ended up costing me about $8 more than I should have been charged, so double check all of that before you leave. Would be a good place to stay in the summer with family when the pool is open. We'll be back.

Stayed: October 2017
1  Thank Kimberly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Director of Sales at Quality Inn Creekside, responded to this reviewResponded 2 weeks ago

Kimberly, thank you for being our guest at the Quality Inn Creekside - Downtown Gatlinburg. We are delighted you had a nice stay and that our location was the highlight of your visit. However, I am sorry for the billing issues you had. We have shared your feedback with our Front Desk staff so that they can look into the matter. Your business is appreciated, and we look forward to hosting you back soon.

Nicole Sins
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Like many have said, the place is dated, but it's very clean and the staff are great. The Wi-Fi is very hit or miss, but not a huge deal for me. The beds are so so in my opinion. For the money, it isn't bad.

Stayed: March 2018, travelled with family
Thank Jordan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Director of Sales at Quality Inn Creekside, responded to this reviewResponded 3 weeks ago

Jordan, thank you for your nice review of Quality Inn Creekside-Downtown Gatlinburg, and for recognizing our courteous associates. We are delighted to know you liked our spotless property and found us to be a good value. We hope to have the pleasure of serving you all again soon.

Nicole Sins
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

This hotel has definitely saw better days. Although the location is spot on, I will probably not come back. The room has a funky smell, and there seemed to be a lot of partying going on in rooms near us. There was dirt in the seams of the walls, and the bathroom is completely outdated and had black between the tip and the tiles.
The continental breakfast left a lot to be desired. I realized this quickly and stuck with toast and Raisin Bran ( cant mess that up).
If you are just sleeping there and going to be out and about most of the time, no biggie. This hotel is directly behind Calhoun’s steakhouse and the creek runs through the property.

Stayed: March 2018, travelled with family
Thank Sara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Director of Sales at Quality Inn Creekside, responded to this reviewResponded 3 weeks ago

Sara, thank you for being our guest. We are pleased to know our location worked well for your needs. We are sorry for the cleanliness issue you experienced in your room. Please be assured we have discussed your feedback with our concerned team to be more diligent moving forward. I encourage you all to try us again in the near future. I am confident you will enjoy a better stay.

Nicole Sins
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

The location of this place is great. It’s right in the heart of everything. It was out first visit to Gatlinburg so we didn’t know what to expect. Just check in at this hotel and walk to everything you want and then come back with the same ease. Hotel from the outside looks old/outdated but don’t let that fool you. Rooms were modern and clean. We had a fireplace I ours along with the balcony overlooking the river. Couldn’t be happier with the choice we made to stay here. After seeing all of the other locations we looked at before choosing this one, we are glad we made this choice. Only complaint was the door wouldn’t latch without a little effort. Who cares about that! Perfect!

Stayed: March 2018, travelled as a couple
Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Quality Inn Creekside, responded to this reviewResponded 3 weeks ago

Adam, thank you for the wonderful feedback. We are thrilled that you loved our terrific location as well as our hotel and facilities. It's encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thanks for choosing Quality Inn Creekside - Downtown Gatlinburg, and we look forward to your next visit.

Nicole Sins
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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