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All reviews overlooking the river view from the balcony an older hotel beds were comfortable the main strip gas fireplace aquarium mountains ducks attractions creek smokies trolley
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Reviewed 5 April 2018 via mobile

Room was spacious and comfortable. Beds were great. Everything was very clean. It’s in a great location. Downside is that the walls are thin. Can hear people all over. They need to tighten the headboards. My son jumped on the bed and it banged against the wall. Could hear kids next door and the headboard would bang.
Seems like the hotel is older and could use some upgrades. Steep hill to walk up to get to building 5 and no view. We didn’t have housekeeping come so can’t comment on that.

Stayed: April 2018, travelled with family
Thank jakdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention Center, responded to this reviewResponded 6 April 2018

Thank you for taking a moment to share your recent experience with us. We are so happy to hear that you enjoyed our location, and that you found comfort in your room accommodations. We do hope that any possible concerns regarding noise were quickly addressed by our resort security. We are currently working on upgrading many of our features and appreciate our guests' patience during this process. We invite you back, and we hope to exceed all your expectations on your next visit to our property.

Sam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

We stayed for three nights with our two young children. I read a lot of reviews about how the facility was dated and that was their chief complaint. I thought it was better than you could expect in most hotels. The staff was friendly. The rooms were clean and more spacious than most I've been in. And the location was walking distance from everything we wanted to do in Gatlinburg. We needed a place to crash after a busy day and it was perfect. It's not super fancy, but for a family that spent the day hiking and walking around, it was great. Quiet at night. We rested well and Check in and checkout took minutes. We were very happy with our stay.

Stayed: March 2018, travelled with family
2  Thank Martha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention Center, responded to this reviewResponded 6 April 2018

Martha, thank you so much for your kind review. We are thrilled to hear that you enjoyed our resort's location, as well as your room accommodations. It makes us happy to hear that our staff was able to accommodate your needs in such a friendly and professional manner. We look forward to seeing you again next time you travel into this area!

Sam

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Reviewed 4 April 2018 via mobile

Beautiful hotel, great views and very convenient, close to downtown. Very friendly staff and very reasonable prices. Definitely one of my favorite places me and my fiancé have stayed in Gatlinburg. Will definitely stay here again and would highly recommended staying here.

Stayed: August 2017, travelled as a couple
Thank Wes L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention Center, responded to this reviewResponded 6 April 2018

Wes, thank you for choosing to be our guest! We are so happy to hear that you enjoyed our resort's location, and that you found us to be of great value. Our staff strives to be attentive and give great service, and we are delighted to see that you experienced that. We are honored to have had the chance to serve you and look forward to your future visits.

Sam

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Reviewed 4 April 2018 via mobile

My husband and I have stayed here multiple times. The rooms are very basic with old school comforters and hard mattresses. We continue to stay here for location alone. If you are lucky enough to book a room with a fireplace and view of the river it makes up for the lack of 21st century hotel amenities! The people that work here are super nice but like most Gatlinburg hotels it is stuck in the 70s!

Stayed: April 2018, travelled as a couple
Thank Tabby P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention Center, responded to this reviewResponded 5 April 2018

Tabby, thank you for your review. We are happy to hear that you enjoyed our resort's location, as well as the service provided to you by our staff. We are currently working on upgrading many of our features and appreciate our guests' patience during this process. We invite you back, and we hope to exceed all your expectations on your next visit to our property.

Sam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

My wife and I had a lovely stay at the River Terrace this weekend. As many downtown motels are in Gatlinburg, it is old, but very clean and well kept. The age seemed to give it Character. The friendliness of the staff absolutely was the icing on the cake. It was a pleasure getting to know Karen and Madelynn at the front desk. The location was fantastic since it was just a few steps from the action of the main street with all the shops and attractions. We really enjoyed our stay, and will look to stay at the River Terrace on our next visit to Gatlinburg. For my wife and I, it was perfect as it brought back memories of childhood trips to Gatlinburg many years earlier.

Stayed: April 2018
Thank Timothy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention Center, responded to this reviewResponded 6 April 2018

Timothy, thank you so much for your kind review. We are delighted to hear that you enjoyed our location, as well as your stay overall. Our staff strives to be attentive and give great service, and we are delighted to see that you experienced that. We look forward to welcoming you back soon!

Sam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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