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1,653
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All reviews double tree city view pool area warm cookies hotel restaurant trolley service breakfast buffet family suite fire pit kids loved the pool great pool bunk beds parking lot hot tub the smoky mountains family vacation the main strip
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Reviewed 5 March 2018

Convenient location and the fact that i don't have drive anywhere (Thank you Trolley) was awesome!! The view of the mountains was breathtaking - i am normally a beach girl, but this place had me reconsidering my position :)

Stayed: February 2018
Thank Alicia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, Director of Revenue at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 6 March 2018

Thank you for staying with us during your visit to Gatlinburg and for taking the time to post a review on TripAdvisor. We are delighted you had such a great experience and look forward to hosting your next visit to the Smokies!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018

When staying in Gatlinburg I have always stayed on the strip or in Pigeon Forge! This was my first time staying at that big hotel on top of the mountain! Nice hotel with beautiful views and close to everything! Trolley at door takes you to downtown to do your window shopping! Great bufet on Friday nights!

Room Tip: Stay at hotel and take trolley to downtown and back!
  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank CLH2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, Director of Revenue at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 6 March 2018

Thank you so much for your review. We're so glad you had a great time and we were able to turn your first impression into an enjoyable stay. We look forward to your next visit!!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018 via mobile

The hotel is always clean and the staff are very polite and helpful. The pool has been quite dirty both times we have visited. There have been band aids and literal dust balls floating in the water. It definitely needs a good cleaning.

Stayed: October 2017, travelled with family
Thank Jaime B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy J, Front Office Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 5 March 2018

Thank you for taking the time to share your experience and for providing us with feedback about your recent stay at our hotel.
We are constantly monitoring the performance of our hotel. Comments and suggestions from our guests enable us to continually improve and are vitally important in helping us achieve our Mission to be the first choice of travelers like yourself.
Once again, the time taken along with the effort made to share your observations with us is most appreciated.

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Reviewed 26 February 2018 via mobile

The hotel is beautiful, location is great with great views.
Parking is a nightmare, we encountered a lot of wind noise from underneath our balcony door. Which I have a video of that nobody cared to listen to since I threw my pillows over it. Staff could be friendlier. No thank you or anything at check out.
For the price of this hotel it’s disappointing to not have a pen in the room to write on, no place to sit on balcony, no microwave, no menus for restaurants to deliver room service. Was disappointed to have an 11.00 hidden fee added on for room service.
We’re on the fence about the stay. It was our anniversary weekend so we expected a great experience. Didn’t expect so many kids and especially in bar area.
We ordered a drink each from the bar but they were so strong we couldn’t drink them.
If you’re willing to spend a lot for good views, over crowded parking lots & pool area with pricey restaurants then try this place out. It’s a beautiful hotel.

Stayed: February 2018, travelled as a couple
Thank southern_belle40403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martha W, Executive Administrative Asst to GM at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 28 February 2018

Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you encountered with service and hospitality. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve. If we may be of any additional assistance or if you would like to discuss your stay further, please feel free to contact our Manager on Duty directly.

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Reviewed 23 February 2018

The Park Vista is our favorite place to stay in Gatlinburg. We love the hotel for its yummy food, clean rooms, courteous staff, and my boys love the indoor pool with the treehouse slide. This is our fourth time staying here and we always look forward to coming back!

Room Tip: Every room either has a city view or a mountain view...one of the best parts!
  • Stayed: February 2018, travelled with family
    • Value
    • Location
    • Service
Thank sjmcgrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martha W, Executive Administrative Asst to GM at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 26 February 2018

Thank you for staying with us during your visit to Gatlinburg and for taking the time to post such a wonderful review. We appreciate your loyalty to our hotel. We are delighted you and our family had such a great experience on your last visit, and look forward to hosting your next visit to the Smokies!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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