This hotel is by far the biggest dump in the Comfort Inn system. We were shocked when we entered the room. It all started in the nasty old elevator. This is all after the big remodel. After waiting 5 minutes for old rundown elevator when we arrived on fourth floor there were two by fours stacked up on a luggage cart outside in the breezeway. The room was so nasty. Smelled like a sewer had backed up. Carpet was dirty and had several areas of nap missing. Hot tub tile was falling off and the ones that were attached looked as if a two year old attached them. The bathroom had roachs underneath the sink in clear view. Could'nt wait to get the heck out of there. When requesting a checkout and refund the front desk clerk told us the smell was from him personally scrubbing the floor and it was the chemicals that he used the caused the smell. What a joke....that smell was not any cleaning supplies. There are so many nicer hotels in Gatlinburg and Pigeon Forge than this dump. Do yourself a favor and drive by this one!!
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- Also Known As:
- Comfort Inn On The River Hotel Gatlinburg
- Comfort Inn Gatlinburg
- Gatlinburg Comfort Inn