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“Absolutely Aweful !!!!”

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Baymont Inn & Suites Gatlinburg On The River
Ranked #15 of 78 Hotels in Gatlinburg
Certificate of Excellence
North Carolina
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Absolutely Aweful !!!!”
Reviewed 22 February 2012

This hotel is by far the biggest dump in the Comfort Inn system. We were shocked when we entered the room. It all started in the nasty old elevator. This is all after the big remodel. After waiting 5 minutes for old rundown elevator when we arrived on fourth floor there were two by fours stacked up on a luggage cart outside in the breezeway. The room was so nasty. Smelled like a sewer had backed up. Carpet was dirty and had several areas of nap missing. Hot tub tile was falling off and the ones that were attached looked as if a two year old attached them. The bathroom had roachs underneath the sink in clear view. Could'nt wait to get the heck out of there. When requesting a checkout and refund the front desk clerk told us the smell was from him personally scrubbing the floor and it was the chemicals that he used the caused the smell. What a joke....that smell was not any cleaning supplies. There are so many nicer hotels in Gatlinburg and Pigeon Forge than this dump. Do yourself a favor and drive by this one!!

Room Tip: Avoid this dump!!!
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
16 Thank NCrebel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,313 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (151)
Date | Rating
  • English first
  • German first
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English first
Hilton Head, South Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 February 2012

We had stayed here in the past because we loved the private balconies overlooking the stream. We just stayed again and they have completely remodeled. The rooms are brand new and sparkling. The breakfast room and lobby were also redone. The cleanest hotel I've stayed at in a while.

Room Tip: The king jacuzzi rooms are awesome.
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  • Stayed February 2012, travelled as a couple
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Helpful?
Thank hhiforless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenbrier, Tennessee
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 December 2011

Terrible breakfast. Alot of very loud traffic outside. Tiny bathroom you can barely squeeze into. bad service. Yuck. Cheap coffee on breakfast. Took breakfast stuff up 5 mins. early. There are too many other good hotels in Gburg to stay here.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Anita W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 6 December 2011

We spent one night there. It is located at the very end (toward Pigeon Forge) of the strip of hotels in Gatlinburg. Good parking, beautiful location on the river. We walked into the heart of town with no problem. Regarding the accomodations, just know that it's pretty old. No complaints, but don't expect anything updated (tv, updated bath, etc.). It does have internet access, though, and a fairly good free breakfast. For our needs (just sleeping), it was fine. However, if you're looking for modern and central location, you might want to keep looking.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank judyAlabama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panama City, Florida
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 November 2011

Room was clean, but the noise all night from the road outside the door was unbearable and we could not sleep (and we are not light sleepers). Convenient store across the street did not help much either with noise all night long. Should have known something was wrong when we pulled up and there were no cars in parking lot. Had to check out and find somewhere else so we could sleep. Will never stay here again!

Room Tip: Don't stay here if you need sleep.
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  • Stayed November 2011, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Bill P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Baymont Inn & Suites Gatlinburg On The River

Property: Baymont Inn & Suites Gatlinburg On The River
Address: 293 Parkway, Gatlinburg, TN 37738-5150 (Formerly Comfort Inn On The River)
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Gatlinburg
#18 Romantic Hotel in Gatlinburg
Price range (per night): ₹ 5,430 - ₹ 16,872
Hotel Class:2 star — Baymont Inn & Suites Gatlinburg On The River 2*
Number of rooms: 69
Reservation Options:
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Also Known As:
Comfort Inn On The River Hotel Gatlinburg
Comfort Inn Gatlinburg
Gatlinburg Comfort Inn

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