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K8B

Great stay in Brooklyn!

4.0 of 5 bubblesReviewed 7 Oct 2024
We stayed here this past weekend to visit our daughter in Brooklyn Heights.
Pros:
Fresh fruit in am (fresh cut fruit---not canned)--decent enough breakfast (I had oatmeal with almonds, fresh blueberries and banana)..There were egg options, sausage, yogurt, sugary cereals, bread products, waffle maker
Proximity to subway
Friendliness of staff
Felt safe to me....not sure about other reviews regarding 'long term' residents---I never noticed or felt like was an issue
Clean
Cons:
I never expect to get great sleep in a hotel. I would say the mattress was adequate. Could use upgraded beds.
Rooms are small but doesn't really matter as we were only there for sleep.
Not a whole lot of privacy with bathroom sliding door--no fan--ick
Overall a good stay and we will stay there again next time!
Date of stay: October 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
William C, Owner at Hampton Inn Brooklyn/Downtown, responded to this review
Responded 4 weeks ago
Thank you so much for taking the time to share your experience with us! We're thrilled to hear you enjoyed your stay and appreciated the fresh breakfast options, our friendly staff, and convenient location. It’s great to know you felt safe and comfortable throughout your visit.

We understand your feedback about the mattress and bathroom setup, and we’re always looking for ways to improve, so your input is really helpful. We're glad these aspects didn't take away from your overall positive experience, and we can't wait to welcome you back the next time you're in Brooklyn! Safe travels!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews new york parking garage complimentary breakfast great stay walking distance front desk staff hotel is located would stay again the hotel is clean easy access the breakfast area rooms are small bagels nyc subway inns uber
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3 - 8 of 1,661 reviews
Reviewed 1 October 2024

Clean, comfy room with awesome complimentary breakfast (Eggs, Bacon, Waffles, cereal, fruit, juice, etc)! Central to Dtown and convenient pickup/dropoff for Uber and Lyft. Kind staff that was super accommodating, and there was access to Tea/Coffee in the lobby 24/7. Do put the bolt on the room door for safety precaution, a fellow guest thought my room was theres and almost opened my door - the front desk was quick to address the issue with the other guest having a misprogrammed key card. Check in/out was a breeze and they let me keep my stuff there before checkin at 3PM at the bell hop.

Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sarah D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
William C, Owner at Hampton Inn Brooklyn/Downtown, responded to this reviewResponded 3 October 2024

Thank you so much for your thoughtful review! We're delighted to hear you enjoyed your stay, especially our comfy rooms, delicious complimentary breakfast, and convenient location in downtown. It’s great to know our staff made you feel welcome and that you appreciated the 24/7 access to tea and coffee in the lobby.

We also appreciate you bringing up the key card issue. We understand how unsettling that moment must have been, and we're glad our team was able to resolve it promptly. Your safety and comfort are our top priorities, and we’ll continue working to ensure that all our guests have a seamless and secure stay.

It was a pleasure having you with us, and we look forward to welcoming you back again soon!

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Reviewed 13 August 2024

We just got back from three nights at the Hampton Inn and there were just a few issues that got in the way of me giving the experience five stars.

Pros:
- The staff are excellent! Kind, friendly, helpful, clearly have a great rapport with one another and a work environment they enjoy.
- The included breakfast was delicious and fairly wide-ranging. The western omelette and birthday cake batter for the waffle makers were particular favourites of mine (see below for a note about the omelette though).
- The location was close walking distance to shops and transit, making Brooklyn and Manhattan trips easy and accessible.
- Loved being so near the Target / Trader Joe's / Primark!

Cons:
- There was a lot of pork at the breakfasts, which means there was no meat option for my partner and child (Muslim) and would exclude folks who eat kosher as well.
- On one day the western omelette (with ham) was the only egg option, which was unfortunate. I feel there should always be a vegetarian option for eggs, at least upon request. We asked the staff and they confirmed that's all there was that day.
- The beds and bedding definitely need an upgrade, as they were not very comfortable.

Overall we had a great experience, and would gladly return - it was good value for the location. Fingers crossed they reconsider ensuring there is always a vegetarian egg option.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank emilymelissabee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
William C, Owner at Hampton Inn Brooklyn/Downtown, responded to this reviewResponded 13 August 2024

Thank you for sharing your detailed review! We’re thrilled to hear that you enjoyed your stay, especially the service from our staff and the convenient location. We’re also glad that you found our breakfast offerings enjoyable, though we apologize for the limited options on the day when only the western omelette was available.

We appreciate your feedback about offering a consistent vegetarian option and will definitely take it into consideration. Your comments about the beds and bedding are also noted, and we’ll look into possible upgrades.

We’re glad you had a great overall experience and look forward to welcoming you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2024

Be ultra careful that the hotel is not sanitized to the standard. First, we've found one of the bath towels have a few yellowish spots. We had to comfort ourselves that it must be high-temp cleaned, so no need to worry too much.

Then, what horrified us is we've found a dead BED BUG on the bed the next morning. That was so scare and we had to pack everything and switch a room immediately. And that caused ~ 1 hour delay of our trip. After return to home, we need deep clean and high-temp dry all our clothes and belongings, what a hassle!

I agree that staffs there are very nice and helpful, as many of other reviews already mentioned. But we still need the basic cleanness/sanitation to be guaranteed.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank 138huanx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
William C, Owner at Hampton Inn Brooklyn/Downtown, responded to this reviewResponded 13 August 2024

Thank you for sharing your thoughts with us. We’re glad to hear that you found our staff to be helpful and accommodating. However, we’re sorry that your experience with the cleanliness of your room did not meet your expectations.

We do have strict sanitation procedures in place, and while our team works diligently to maintain these standards, it’s clear that we fell short during your stay. The issues you mentioned, including the towel and the unfortunate bed bug incident, are being looked into to ensure that such occurrences remain isolated.

We understand how this situation could have been unsettling and inconvenient, and we appreciate your patience in dealing with it. Please know that guest comfort and safety are our top priorities, and we’re committed to making sure our high standards are consistently met.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2024

I absolutely love the location of this hotel and the room that I had was not bad at all. I appreciate the hospitality that my family and I received while I was staying there. I will definitely book this hotel again.
Thank you so much for everything,!!

Date of stay: July 2024
Trip type: Travelled with family
Thank Vonyaga21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
William C, Owner at Hampton Inn Brooklyn/Downtown, responded to this reviewResponded 1 August 2024

Hello there, thank you so much for choosing to stay with us and taking the time to leave a review! I am so glad we were able to host you and your family for a quieter stay than Times Square here in Downtown Brooklyn. We certainly look forward to seeing you again the next time your plans bring you to the area!
Sincerely,
William
General Manager

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Reviewed 30 July 2024

We recently stayed at the Hampton Inn Brooklyn/Downtown and I can't say enough good things about our experience. We needed to be in Brooklyn the night before our departure on the Queen Mary 2 for a transatlantic crossing. We wanted a clean, safe, conveniently located, well maintained, and reasonably priced hotel for the night -- and this is exactly what we got. It's not fancy, but the building was recently renovated and is well appointed. Everything worked, even the shower drain! This is quite unusual for hotels of this type and cost. Moreover, the front desk staff was extremely pleasant to deal with and exceptionally helpful. I would be remiss if I did not give a special mention to Brian, who was absolutely terrific!

We elected this hotel because of its stellar TripAdvisor reviews and because of its convenient location near the Brooklyn Cruise Ship Terminal. If you are boarding a ship there, it's just perfect. I also discovered that it is very easy to get to lower Manhattan from the hotel, so it would be a great place to stay for a visit to NYC if you aren't looking for anything fancy and don't want to pay outrageous NYC fancy hotel prices.

We will definitely return to this hotel the next time we visit NYC.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank CPT C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
William C, Owner at Hampton Inn Brooklyn/Downtown, responded to this reviewResponded 30 July 2024

Thank you so much for choosing to stay with us and taking the time to leave a review! We appreciate your positive feedback and your shoutout of our staff, especially superstar Brian. I am so glad to hear your expectations were exceeded for our rooms and location. We certainly look forward to hosting you again the next time your plans bring you to NYC - and we hope you enjoyed your cruise!
Sincerely,
William
General Manager

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