Name: Different from being in Time Square, however it was awesome!!
Item: Hampton Inn Brooklyn/Downtown
Rating: 4
Author: Vonyaga21

3 - 8 of 1,657 reviews

CPT C

Philadelphia

95122

Reviewed 30 July 2024

A Terrific and Very Reasonably Priced Hotel!

We recently stayed at the Hampton Inn Brooklyn/Downtown and I can't say enough good things about our experience. We needed to be in Brooklyn the night before our departure on the Queen Mary 2 for a transatlantic crossing. We wanted a clean, safe, conveniently located, well maintained, and reasonably priced hotel for the night -- and this is exactly what we got. It's not fancy, but the building was recently renovated and is well appointed. Everything worked, even the shower drain! This is quite unusual for hotels of this type and cost. Moreover, the front desk staff was extremely pleasant to deal with and exceptionally helpful. I would be remiss if I did not give a special mention to Brian, who was absolutely terrific!

We elected this hotel because of its stellar TripAdvisor reviews and because of its convenient location near the Brooklyn Cruise Ship Terminal. If you are boarding a ship there, it's just perfect. I also discovered that it is very easy to get to lower Manhattan from the hotel, so it would be a great place to stay for a visit to NYC if you aren't looking for anything fancy and don't want to pay outrageous NYC fancy hotel prices.

We will definitely return to this hotel the next time we visit NYC.

Date of stay: July 2024

Ask CPT C about Hampton Inn Brooklyn/Downtown

Thank CPT C

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you so much for choosing to stay with us and taking the time to leave a review! We appreciate your positive feedback and your shoutout of our staff, especially superstar Brian. I am so glad to hear your expectations were exceeded for our rooms and location. We certainly look forward to hosting you again the next time your plans bring you to NYC - and we hope you enjoyed your cruise!
Sincerely,
William
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Jerry W

Reviewed 26 July 2024

Don't plan to sleep.

The hotel is clean, which is why I gave it a 2. Parking per the Hilton website is $45 for self park. You only pay $45 if you have a compact car. Anything else is $65 for self park. The bed was shaped like a bowl. Neither my wife or I slept all night as we were fighting to stay out of the bottom of the bowl. While sitting in the chair next to the bed having coffee, I could visually see the bowl shape of the bed and that the edges were several inches higher than the middle.

Its a nice hotel, but dont go there to sleep.

Jerry

Date of stay: July 2024

Ask Jerry W about Hampton Inn Brooklyn/Downtown

Thank Jerry W

Dear Jerry,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay.

We are glad to hear that you found our hotel clean, but we regret that your experience with the bed and parking situation did not meet your expectations. We understand how important a good night's sleep is and are sorry that the bed was uncomfortable. Your comments have been shared with our maintenance team to address the issue promptly.

Regarding the parking fees, we apologize for any confusion. We will review the information on our website to ensure it accurately reflects our pricing structure and clarify any discrepancies.

Your feedback is invaluable as it helps us improve our services. We hope you will give us another opportunity to provide you with a more comfortable and enjoyable stay in the future.

Sincerely,
William
General Manager

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S7905FVrobinw

Swampscott, Massachusetts

2447

Reviewed 20 July 2024 via mobile

Excellent

We had a great stay here at the Downtown Hampton Inn on Flatbush. The check in was super easy with friendly staff and the comp lawyer was so appreciated. We had 2 rooms which were both super clean and had a great refrigerator and plenty of much as makeup wipe remover, body lotion , nice smelling soaps and shower gel and plenty of clean towels. The breakfast was very good and included in our rate as expected at a Hampton. Would stay again!

Date of stay: July 2024

Ask S7905FVrobinw about Hampton Inn Brooklyn/Downtown

Thank S7905FVrobinw

Hello there,
Thank you so much for choosing to stay with us and taking the time to leave a review! I am happy to hear that you had a wonderful stay with us and appreciated our amenities - from the stocked bathrooms to the plentiful breakfast! We certainly look forward to hosting you again when your plans bring you back to the NYC / Downtown Brooklyn area.
Sincerely,
William
General Manager

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Samantha G

Reviewed 9 July 2024

Amazing Customer Service/Amazing Hotel

Checked in late June to July 4th. I cant thank the staff enough for their great hospitality. There wasn't a time we walked by where we didn't get a warm and personable greeting! You can tell the staff enjoy their job. Thank you Ki,Lukka,Oscar and Manny for making us feel like we were at home.
Thank you for suggesting places to take the kiddos and keeping them busy! The hotel was nice and clean, the rooms were clean, bed was good and pillows were soft! The complementary breakfast had a good selection to choose from and the food was always hot.
Again, thank you all! See you soon!

Date of stay: June 2024

Ask Samantha G about Hampton Inn Brooklyn/Downtown

Thank Samantha G

Thank you so much for choosing to stay for us and for your wonderful review! We are thrilled to hear that you had such a positive experience with us. Our team, especially Ki, Lukka, Oscar, and Manny, are delighted to know they made your stay feel like home with their warm greetings and helpful suggestions . It's great to hear that you enjoyed our clean rooms, comfortable beds, and the complimentary breakfast. We look forward to welcoming you back soon!
In hospitality,
William
General Manager

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PureTravel12

Round Rock, Texas

3313

Reviewed 6 July 2024

Expensive for the service and quality; safety concern

The room prices increased significantly since my last stay here in 2023 and the hotel experience was less positive.

Benefits include the location: 20 minutes or less to multiple subway stations, Barclay center, shopping, and restaurants. The hotel provided us water bottles whenever we asked.

However, I can no longer recommend this hotel due to safety concerns. There are "long-term residents" (i,e, migrants or unhoused people) staying at this hotel in a program coordinated by the city of New York. Three times during our six-night stay, I encountered belligerent "long-term residents" in the lobby or elevator. When I mentioned these encounters, the hotel staff stated that they do have "some long-term residents," but their only solution for my safety concern was to move me to another room. (I restated that my encounters were in the lobby and elevator, not my particular floor.) Seems to me that "long-term residents" should be housed in hotels that can accommodate their mental health needs and needs for in-room cooking and on-site laundry instead of a hotel that caters to mid-range travelers.

Other tips: There are two sets of elevators, make sure you ask which ones go to your room. There is a very basic breakfast in the lobby with coffee, yogurt, waffles, eggs, bananas, and so forth each morning. It gets crowded quickly. So, arrive early.
Don't try to eat that the hotel's restaurant, each time we went, there was only one person to be the bartender and the waiter. Instead, walk down the street to Junior's Restaurant or DeKalb Food Hall.

Date of stay: June 2024

Ask PureTravel12 about Hampton Inn Brooklyn/Downtown

Thank PureTravel12

Hello,
Thank you for choosing to stay with us and for taking the time to share your feedback about your recent stay with us. We appreciate your acknowledgment of our convenient location and the amenities we provide.
We are deeply sorry to hear about the concerns you raised regarding safety during your stay. Please know that the comfort and security of our guests are of utmost importance to us. We have staff and security onsite 24/7, and we strive to ensure a harmonious environment for all our guests.
Regarding your other comments, we appreciate your tips for future guests regarding the elevators and breakfast timing. We will certainly take your feedback about our restaurant staffing into consideration to improve our service.

Thank you once again for your valuable feedback. We hope you will reconsider staying with us in the future so that we can provide you with a more positive experience.
Sincerely,
William Collins
General Manager

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Different from being in Time Square... - Review of Hampton Inn Brooklyn/Downtown

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