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Holiday Inn Express & Suites
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Reviews (306)
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All reviewspancake machinefront deskcinnamon rollsparking is limitedoutdoor poolroom was cleanturkey sausagefree breakfastgas stationoff the highwaycomfortable stayspent one nightparking lotyogurtwould definitely stay here againthe breakfast areastaff was friendly
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278 - 283 of 306 reviews
Reviewed 3 January 2012

rooms - large clean new
breakfast - great selection for a family
overall - very clean and courteous

one of the better quick overnight stops we have experienced.

  • Stayed: January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Thank J Ryan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maksumul H, Manager at Holiday Inn Express & Suites, responded to this reviewResponded 17 April 2012

I want to sincerely thank you for your remarkable review of our property. We highly value your opinion. I want also thank you for staying with us, and giving us the opportunity to serve you. It was our greatest pleasure having you as a guest, and we look forward to seeing you back in the near future.
To exceed your expectation is our topmost priority.

Very sincerely yours,

Maksumul Hai
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2012

We are staying here as I write 1/2/2012, and the room smells of cleaning fluids like someone
just got done cleaning the carpets. Okay, it happens. We have coffee in our room for the morning but no coffee maker. My wife called the desk and was told, I check the storeroom.
She called again to say they can't find one. I'm guessing there about 50 to 70 rooms here and only about 5 are occupied. I guess it never dawned on them to borrow from an empty room to please the customer. I would hesitate to stop here again.

Tim

  • Stayed: January 2012, travelled with family
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Thank tim1_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maksumul H, Manager at Holiday Inn Express & Suites, responded to this reviewResponded 21 April 2012

My heartfelt apology for the somewhat unpleasant experience you had during your stay at our property. The cleaning fluid smell probably resulted due to the professional cleaning and sterilizing service we have on top of our daily cleaning to ensure the most cleanest and sterilized carpets and furniture that our guests deserve. Probably the room that we assigned for you was very recently worked on. Although we try to use the most health and environment friendly products possible, yet sometimes the scent of the freshener may prolong longer than usual. I sincerely apologize for the unexpected discomfort it may have caused you.
Concerning the missing coffee machine the housekeeping must have somehow forgotten to place the coffee maker in that particular guest room. There is no excuse for such mistake additionally the agent at the front desk failing to provide the coffee maker is totally unacceptable. I was very disappointed to find out that you sir; one of our valued guests had to experience such inconvenience due to one of our agent’s lack of commonsense. Although, events such as this are very rare, yet I have taken this example to discuss it with all our guest service agents. Ever since we have become much more vigilant of how we address our guests needs. I thank you for bringing this to our attention. We highly value your opinion.
Although your stay was not perfect this time, I still want to sincerely thank you for staying with us, and giving us the opportunity to serve you. I hope you except our most heartfelt and sincere apology and allow us one more chance to make up for our failure. I promise you that I will personally make sure everything is better than expected. It was our greatest pleasure having you as a guest, and we look forward to seeing you back in the near future. To exceed your expectation is our topmost priority.

Very sincerely yours,

Maksumul Hai
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2011

New everything (bed spreads, paint, tv's, etc.. ), awesome staff, hot & fresh coffee at all hours. Great breakfast as well.

Will go back for sure!!



No dogs allowed :(

  • Stayed: November 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Thank sport_paws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maksumul H, Manager at Holiday Inn Express & Suites, responded to this reviewResponded 17 April 2012

I want to sincerely thank you for your remarkable review of our property. We highly value your opinion. I want also thank you for staying with us, and giving us the opportunity to serve you. It was our greatest pleasure having you as a guest, and we look forward to seeing you back in the near future.To exceed your expectation is our topmost priority.

Very sincerely yours,

Maksumul Hai
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2011

Wonderful trip; stayed for weekend; great "get away". Service was outstanding; staff was very efficient and quite helpful; check-in was quick and easy. Great to have microwave and fridge, as well as coffee maker, in room. Great value. Will definitely go back and highly recommend it to others.

  • Stayed: October 2011, travelled as a couple
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Thank Phyllis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maksumul H, Manager at Holiday Inn Express & Suites, responded to this reviewResponded 13 December 2011

Dear Guest,
First of all I want to sincerely thank you for your remarkable review of our property. We highly value your opinion. I want also thank you for staying with us, and giving us the opportunity to serve you. It was our greatest pleasure having you as a guest, and we look forward to seeing you back in the near future. To exceed your expectation is our topmost priority.

Very sincerely yours,

Maksumul Hai
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2011

The Priority Club, Chase Visa card, awards an e-cert, good for a free night at one of their properties upon annual renewal of the card. My wife and I used it for the night of November 6, 2011, at the HI Express in Fredericksburg, VA. When we received our bill on the morning of November 7, we found that we had been charged the full amount.

The employee at the Front Desk was apologetic, professional, and helpful. She promptly called the Priority Club, verified that there should have been no charge, and corrected the error. She then explained that Priority Club DOES correctly communicate the necessary information to the hotel when the free night is based on a points award. They DO NOT, however, communicate the necessary information when the free night is based on an e-cert. She also informed us that the hotel had inadvertently charged a guest on the previous day for the same reason that we had been incorrectly charged.

Our praise to the Front Desk clerk. Not the same to the Priority Club.

  • Stayed: November 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Thank celiactravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maksumul H, Manager at Holiday Inn Express & Suites, responded to this reviewResponded 13 December 2011

Dear Guest,
First of all I want to sincerely apologize for any inconvenience caused due to the confusion regarding the E-cert. It was a promotion during that time which somehow very accidentally got overlooked. I am glad that we were able to correct the mistake right away. We intend to be more careful in the future so that this kind of mishap doesn’t happen anymore.
I would thank you for your remarkable review of our property otherwise. We highly value your opinion. I want also thank you for staying with us, and giving us the opportunity to serve you. It was our greatest pleasure having you as a guest, and we look forward to seeing you back in the near future. To exceed your expectation is our topmost priority.

Very sincerely yours,

Maksumul Hai
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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