Bottom line: Dirty, neglected flop house with staff to match. There are a number of much better options in Brookine.
I had stayed here about 7 years ago, and while it was a little questionable at the time I was willing to give it another try.
I made a reservation about a month in advance and called to confirm that my room was not facing the street (it was really loud the last time I stayed). We arrived late and the keys were left in the mailbox and of course.... they had put us in the wrong room (facing the street) but there was no one on site to address the issue.
The room was generally in ill repair what had once been quaint was now crumbling. The heat was overwhelming with no thermostat for control. The toilet was clogged and would not flush... before we used it!! I jumped online to find out if they were sold out (as an explanation for why they had put us in the wrong room). Turns out they had availability and were charging $50 less per night.
The next day I spoke to the "Assistant Manager" who clearly could not give a sh**. They game me plunger so I could plunge the toilet myself and they did move us to a different room (with the lame explanation that they were painting and could not check us in the night before because they did not want to expose us to the fumes--they have not painted anything in this place for at least 20 years!)
He also told me that he could not extend me the lower rate because I already made my reservation. He said that I could not cancel and the old reservation and make a new one because their cancellation policy would charge for my full stay under the old rate regardless.
The best part was that when I first came down to talk to him, he was training an employee over the phone telling them "ask the guest if they are having a good stay, if they say yes and you notice a consistent positive response, ask them if they will write a review on TripAdvisor."
Clearly this place is missing the point. Provide a great level of service and people would be happy to write good review. Don't take care of your property and treat guests like crap, they are going to write bad reviews -- don't try to game the system (which clearly they are not doing a very good job of anyway given the other reviews here).
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- Also Known As:
- Beacon Inn 1750 Hotel Brookline