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Reviews (253)
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Reviewed 16 June 2017

Just stayed at The Bertram Inn for three days and truly enjoyed the antique feel of the place as well as the location. It was in the 90's and even though the AC was not 4 star, it was adequate and we slept well. The bed was comfortable and, due to double glazing on the windows, our room on the first floor was quiet. If you don't mind stairs, the rooms upstairs looked very nice. What sets The Bertram apart is its service. Astrid stands out but there were several others who were enthusiastically friendly and helpful in meeting our needs while we were there. I'd say it was almost like visiting friends if that didn't sound like a cliche. They helped with getting luggage up and down the front stairs, brought ice promptly and gave great instructions for getting around. We also met some other very nice, interesting travelers. It's a short walk to excellent restaurants, Trader Joe's and the T - a zippy old metro that 'could' and does get you around. Since it was so hot, we mostly used Uber - quick and a great way to meet people from all over the world. Boston is nothing if it isn't diverse. Astrid speaks fluent Spanish! The one thing I'd ask for improvement on is breakfast. More emphasis on fruit, healthy breads and eggs with vegetables, less sugar over all. We liked the generosity of carb pastries and snacks (many homemade) but would've appreciated a healthier offering.

Room Tip: King on first floor front off lobby was quiet
  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank damajane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SewallInn, Front Office Manager at The Bertram Inn, responded to this reviewResponded 24 July 2017

Dear guest,
Thank you for the positive review of our Inn as well as your kind words toward our staff. We make it a priority to maintain a personable and approachable atmosphere here and are always pleased when that makes an impact. We are glad you found your stay here comfortable and enjoyable.

We appreciate your recommendation of more fruit and vegetable-based breakfast offerings. Our menu is a constant rotation of sweet and savory and we will discuss new options with our talented Chef.

Sincerely,
Tim Blevins
Innkeeper

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2017 via mobile

Visited Boston and didn't want to stay right in the city. First off for Boston area being super expensive this place was greatly priced especially for a Bnb! The staff was very helpful and friendly! Had a very old feel but the good old feeling. Comfort beautiful and homey. The bed was absolutely amazing! Seriously the most comfortable bed I ever slept in! Fireplace and the shower was great! Spacious room! The inn is located close enough to walk to Fenway little over a mile. Felt very safe there! Great breakfast hot food provided, pastries, fruit, cereals ect! Coffee tea and water afternoon cookies! We actually got engaged the night we stayed there! So this place will hold a very special place in my heart! Also a cute touch they leave you chocolates and a letter with tomorrow's weather, menu ect. I've never seen an inn do that. Only complaint my other half being an electrician the electric work in the room was not of code and not safe. Other than that nothing bad to say!

Stayed: May 2017, travelled as a couple
Thank Jamie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SewallInn, Manager at The Bertram Inn, responded to this reviewResponded 25 July 2017

Dear Guest,

Thank you so much for your honest review! We're very glad that you found our B&B comfortable and well priced. We're lucky to be located in a safe and convenient spot; I always tell the owner, how much of a visionary he was at 25 when he purchased it!

We're so glad you have such a nice memory at the Inn with your engagement! Congratulations!

We appreciate you telling us about the electric work in the room; I'll definitely pass the word to the owner. Even though we receive yearly inspections, we want to address this and keep up our standards; if its at all possible, I'd ask you to email us or call us just wit the room number to be able to identify the room more easily.

Thanks again for your kind words and for taking the time to post a review.

Sincerely,

Astrid
Innkeeper

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Reviewed 3 May 2017

We stayed her while visiting my son who attend Boston University and was in a show. We were looking for some place at that end of BU. Usually we stay at the Marrioitt Fenway or Eliott Hotel. I looked up the review and decided to try this on mostly because of location but also due to cost. It was lovely!!! We hit a lot of traffic going up and were running late to the show. I called the Inn and explained that i would have to do check in after the show. They were very accommodating and we made arrangements for the late check in. I also asked her to call a cab and she did and the cab was waiting for us when we pulled up. Yes, we made the show in time. BUT I have never had such wonderful friendly service!!! The was large and clean. The bed was comfy. We had a sofa and nice size bathroom. The bathroom cabinets, if I can be picky, needed a little touch up with stain and to tighten a few screws. But it was a lovely victorian bathroom. We enjoyed the early breakfast out on the porch. A few people were sitting out on the deck. They had fruit, scones, cheddar muffins, cup cakes, toast, coffee, tea, OJ, pastries, and hot & fresh Eggs Benedict for the breakfast with relaxing background music. This is a very friendly Inn and the staff went above and beyond for us. She even asked us about the show the next morning.... we will return.

Room Tip: Our room was off the lobby and were told it could be noisy due to location. We did not hear any noise.
  • Stayed: April 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Love2travelWfam2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BertramInnBrookline, Manager at The Bertram Inn, responded to this reviewResponded 5 May 2017

I am so happy to hear that we will be seeing you again! I loved meeting you guys and making your experience in Boston one to remember! Our staff takes a genuine interest in our guests traveling experience and strives to foster lasting relationships!
Thank you so much for leaving a kind review! Happy spring!

Best,
Skyler
Innkeeper

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Reviewed 18 February 2017 via mobile

The staff was friendly and accommodating. The old home the establishment occupies is quite nice. My room was workable. The common rooms were well-appointed. A lot of care and effort clearly goes into making guests happy

Stayed: February 2017
Thank eveonleave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BertramInnBrookline, Innkeeper at The Bertram Inn, responded to this reviewResponded 21 February 2017

Dearest Guest,

Thank you very much for taking the time to share your experience with us. We really appreciate honest feedback as it helps us improve our home. We are delighted to know that our staff was supportive and friendly, it is the hallmark of our service. We hope to have you stay with us again!

Thanks,
Stephanie
Innkeeper

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Reviewed 19 January 2017 via mobile

We've stayed here in the past although not recently. We love how we are greeted each and every time, nothing cold or robotic about it. The guest rooms are quaint and of a an era long ago. Fireplaces in many of the rooms. The common room is always set with snacks and a warm, home cooked breakfast is set out each morning. Their room rates are better than most area hotels.
If there is one thing a little lacking is that it's not as clean as it used to be. The Bertram is not dirty it's just that the corners and underneath furniture and Windows could use closer attention.
We look forward to our next visit.

Stayed: January 2017, travelled as a couple
Thank reith20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BertramInnBrookline, Manager at The Bertram Inn, responded to this reviewResponded 4 February 2017

Dear Guest,

Welcome back to the Bertram Inn! We are happy to hear that you've returned for another great stay. Thank you for sharing your kind words with us. Our friendly staff, warm common spaces, delicious snacks and breakfasts make the Bertram as great as it is!

We have taken your feedback to the housekeeping team as we strive to be better for you, our valued guest. Our guests are our first line of quality control, and we value your critical input as an opportunity to better serve you again in the future.

Best Regards,
Skyler
Innkeeper

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